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AN INVESTIGATION OF THE APPLICATION OF SERVQUAL IN THE ENHANCEMENT OF SERVICE QUALITY AMONG INTERNATIONAL POST- GRADUATE STUDENTS: COMPARING INDONESIA WITH MALAYSIA Sunanto, Sandra; Satyarini, Ria; Taufiqurrahman, Taufiqurrahman; Amran, Amran; Shekarchizadeh, Ahmadreza
Research Report - Humanities and Social Science Vol 1 (2010)
Publisher : Research Report - Humanities and Social Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (37.525 KB)

Abstract

Universities strive to deliver high-quality service throughout its educational curriculum and its administrative process. In order to do so, universities must view students as their primary clients and seek to maximize their satisfaction with the level of university offered.Using SERVQUAL model, this research has an objective to investigate the performance of services delivered by universities to the international post-graduate students Indonesia. As part of joint research commitment with Malaysian scholars, findings of this research will be compared with their findings.This research uses paired T-test sample and regression analysis to test the hypotheses. Students did not too satisfy with the performance of non-faculty staff but they were quite satisfied with general and faculty performances.However, universities still have to improve their performances in order to deliver service excellences to their students.Keywords: Education, SERVQUAL, Service Excellences, Satisfaction.
PENANGANAN PASCA PANEN KAKAO (THEOBROMA CACAO, L ) PADA TINGKAT PETANI DI DESA KALUKKU, KECAMATAN KALUKKU, KABUPATEN MAMUJU Amran, Amran; Rahim, Iradhatullah; Darmawan, Darmawan
Prosiding Seminar Nasional Sinergitas Multidisiplin Ilmu Pengetahuan dan Teknologi Vol 1 (2018): Prosiding Seminar Nasional Pertama Sinergitas Multidisiplin Ilmu Pengetahuan dan Tekno
Publisher : Yayasan Pendidikan dan Research Indonesia (YAPRI)

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Abstract

Sulawesi Barat adalah salah satu sentra penghasil kakao. Tahun 2006 luas lahan tanaman kakao di Kabupaten Mamuju mencapai 68.034 ha dengan produksi 35.482 ton yang tersebar di 14 kecamatan. Tujuan penelitian ini adalah mempelajari penanganan pascapanen kakao pada tingkat petani di Desa Kalukku, Kabupaten Mamuju pada periode 2007-2010. Penelitian dilaksanakan dengan melakukan observasi di lapangan dan wawancara. Sampling dipilih secara sengaja (purposive sampling). Hasil penelitian menunjukan 93.08% petani di Desa Kalukku, Kecamatan Kalukku, Kabupaten Mamuju melakukan pemetikan buah kakao tertinggi pada tingkat kematangan minimal A. Seratus persen petani responden telah melakukan fermentasi, 62% diantaranya melakukan fermentasi selama dua hari.
PENAKSIRAN KADAR POROSITAS DENGAN UKURAN GRID YANG KECIL Amran, Amran
Jurnal Matematika, Statistika dan Komputasi (JMSK) Vol 12, No 2: January 2016
Publisher : Department of Mathematics, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (349.835 KB) | DOI: 10.20956/jmsk.v12i2.3468

Abstract

Metode dekomposisi Lower-Upper (LU) banyak digunakan dalam karakterisasi reservoir secara geostatistik disebabkan karena mudah digunakan, melakukan simulasi bersyarat secara serempak, tidak terbatas pada bentuk fungsi kovariansi sehingga dapat juga dilakukan pada kasus anisotropik. Untuk matriks kovariansi data dan grid berukuran lebih dari 1000x1000, metode ini tidak memungkinkan untuk digunakan lagi. Dalam tulisan ini akan dibahas suatu pengembangan metode dekomposisi LU untuk dimensi matriks kovariansi lebih dari 1000, melalui teori dekomposisi ring matriks kovariansi grid. Dengan menganggap bahwa matriks kovariansi grid sebagai suatu matriks gelanggang atas lapangan riil (Â), matriks ini dapat dinyatakan sebagai jumlah langsung dari sub modul. Selanjutnya dengan dekomposisi LU pada sub modul ini diperoleh matriks segitiga bawah L yang digunakan untuk membangun realisasi dekomposisi ring.  Dengan menggunakan data eksperimental dan ukuran grid yang sama, metode dekomposisi LU dan metode dekomposisi ring membangun realisasi yang serupa dan variogram yang direproduksi kedua metode ini dapat mempertahankan bentuk variogram data eksperimental. Dekomposisi ring secara signifikan memberi peningkatan ukuran data eksperimental dan grid  yang akan disimulasikan.
EFEKTIVITAS PENERIMAAN PAJAK HOTEL DAN KONTRIBUSINYA TERHADAP PENINGKATAN PENDAPATAN ASLI DAERAH (PAD) KOTA MAKASSAR Rualiaty, Rualiaty; Amran, Amran; Kasmida, Kasmida
Jurnal Riset Perpajakan: Amnesty Vol 1, No 2 (2018): Amnesty: Jurnal Riset Perpajakan
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/jrp.v1i2.2915

Abstract

Penelitian ini bertujuan untuk mengetahui efektivitas penerimaan pajak hotel dan kontribusinya  terhadap  peningkatan Pendapatan Asli Daerah (PAD)Kota Makassar, jenis penelitian yang digunakan dalam penelitian ini adalah penelitian deskriptif kuantitatif. Data yang diolah adalah Data yang diperoleh dari hasil wawancara serta laporan keuangan tahun 2016. Teknik pengumpulan data yang digunakan dalam penelitian ini adalah studi lapangan, wawancara serta Tanya jawab. Berdasarkan hasil penelitian ini dapat disimpulkan secara keseluruhan kontribusi pajak hotel pada tahun 2012-2016 memberikan kontribusi yang baik terhadap Pendapatan Asli Daerah (PAD) sehingga dapat mempengaruhi jumlah PAD yang diterima. Dan dari hasil tersebut dapat diketahui bahwa pajak hotel ?sangat berkontribusi? dalam meningkatkan PAD di tiap tahunnya.
ANALISIS AUDIT OPERASIONAL DALAM MENINGKATKAN EFEKTIFITAS BIAYA OPERASI PADA PT. PLN WILAYAH SULSELBAR Muhaimin, Muhaimin; Amran, Amran; Sari, Desi Kumala
Jurnal Riset Perpajakan: Amnesty Vol 2, No 1 (2019): Amnesty: Jurnal Riset Perpajakan
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/jrp.v2i1.2530

Abstract

Research aims to determine the role of operational audits can increase the effectiveness of operation cost control in Makassar city. The research method used is a qualitative descriptive analysis research method. The data collection techniques used are Library Research and field research that is by conducting interviews to operational audits.  The results of research using qualitative descriptive analysis suggest that the operational audit has a role in increasing the effectiveness of operating cost control. Based on the results of research and discussion that has been done can be concluded as follows: (1) Implementation of operational audit in PT PLN (Persero) Sulselrabar region always maintains its identification where operational auditors are given The freedom to complete its responsibilities honestly and to carry out its ability to audit.
PENGARUH PPH 21 TERHADAP PENERIMAAN PADA KPP MAKASSAR SELATAN Fadhilatunnisa, Dellah; Amran, Amran; Cahyani, Arsi
Jurnal Riset Perpajakan: Amnesty Vol 2, No 2 (2019): Amnesty: Jurnal Riset Perpajakan
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/jrp.v2i2.2538

Abstract

This research was conducted to illustrate the extent of the influence of income tax acceptance of article 21 on tax revenues at Makassar's primary tax Service office. The method used in this research is a descriptive method with a quantitative approach. The research was conducted at Makassar South's primary tax office with methods of data collection in the form of document studies and field studies. Data analysis is expressed in the form of information that is developed with other data to obtain the clarity between variables so that the conclusion is withdrawn received or rejected hypothesis. The results showed that the results of the test that PPH article 21 have an effect on tax revenues at the primary tax office of the South Mkassar
PENGARUH PAJAK PENGHASILAN 25 TERHADAP DIVIDEN PAYOUT RATIO PADA PT.TELKOM RATIO (PERSERO) TBK Rustam, Andi; Amran, Amran
Jurnal Riset Perpajakan: Amnesty Vol 2, No 1 (2019): Amnesty: Jurnal Riset Perpajakan
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/jrp.v2i1.2533

Abstract

Problem in this research is how income tax effect of article 25 against the dividend of payout ratio at PT. Telkom (Persero) Tbk. This method of research is a quantitative study with an ex-post facto approach, for which the free variable is income tax of article 25 measured by rupiah (Rp) and its variable is the dividend payout ratio Measured by stock ratio. The results of the regression equation then acquired Y =-90.429 + 4, 413X which means any addition of free variables (income tax article 25) as much as 1%. Based on the results of the test ? T obtained a T-count value of = 2.155 while the T-table value in the Significant level of 95% (? = 0.05) and DK = N-2 (5-2) = 3, obtained 3.182 value. This indicates that T ? count smaller than the T-table 1.897 ? 3.182. In addition to the probability of income tax (X) of 0.120 ? ? = 0.05, the hypothesis of income tax of article 25 does not affect dividends PT. Telkom
PARALLEL OPERATION OF CURRENT-SOURCE INVERTER FOR LOW-VOLTAGE HIGH-CURRENT GRID-CONNECTED PHOTOVOLTAIC SYSTEM Suroso, Suroso; Nugroho, Daru Tri; Amran, Amran; Noguchi, Toshihiko
International Journal of Electrical and Computer Engineering (IJECE) Vol 9, No 4: August 2019 (Part I)
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1317.923 KB) | DOI: 10.11591/ijece.v9i4.pp2220-2229

Abstract

Solar energy is very potential to be developed in a tropical country such as in Indonesia. This energy source is eco-friendly because it can eliminate air pollution such as caused by conventional fossil fuels. This research article presents analysis results of a novel grid-connected photovoltaic system using low-voltage high-current system. The electrical energy produced by the photovoltaic system was sent into the electrical power grid using two or more H-bridge current source inverters operated in parallel. The proposed system is very suitable for large size photovoltaic system because of its some merits. The inverter circuits work generating sinusoidal output currents and controlling the power delivered into the grid. The test results of the new system showed that the system worked properly as interface between photovoltaic system and the electrical grid delivering high ac current with low harmonic distortion.
PERBANDINGAN PENDUGA M, S, DAN MM PADA REGRESI LINIER DALAM MENANGANI KEBERADAAN OUTLIER Lainun, Hanifah; Tinungki, Georgina M; Amran, Amran
Jurnal Matematika, Statistika dan Komputasi (JMSK) Vol 15, No 1 (2018): July 2018
Publisher : Department of Mathematics, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (797.061 KB) | DOI: 10.20956/jmsk.v15i1.4427

Abstract

Metode Kuadrat Terkecil (MKT) merupakan metode penduga parameter yang paling banyak digunakan pada analisis regresi. MKT merupakan metode penduga parameter tak bias yang baik selama asumsi komponen galatnya terpenuhi. Namun dalam aplikasinya sering ditemui terjadinya pelanggaran asumsi. Diantaranya, pelanggaran asumsi galat berdistribusi normal disebabkan adanya outlier pada data amatan. Oleh karena itu, dibutuhkan suatu metode yang kekar terhadap keberadaan outlier. Metode pendugaan parameter yang kekar terhadap keberadaan outlier pada regresi linier diantaranya ialah penduga  M, penduga S, dan penduga MM yang masing-masing memiliki keunggulan dari segi efisiensi dan breakdown point yang tinggi. Tujuan dari penelitian ini adalah untuk membandingkan penduga M, S, dan MM dalam menduga parameter regresi pada analisis regresi linier sederhana terhadap keberadaan outlier menggunakan data simulasi. Simulasi dilakukan untuk ukuran sampel yang berbeda (20, 60, dan 120) ketika terdapat 20% dan 45% outlier pada variabel bebas dan variabel terikat. Metode terbaik ialah metode dengan Standard Error (SE) dan Mean Square Error (MSE) terkecil. Hasil yang diperoleh menunjukkan bahwa penduga MM lebih baik dibandingkan penduga M dan penduga S.
Aplikasi campuran serbuk kayu pinus dan fipronil sebagai umpan rayap tanah Macrotermes gilvus (Hagen) (Isoptera: Termitidae) di Bandung Amran, Amran; Ahmad, Intan; Putra, Ramadhani Eka; Kuswanto, Eko
Jurnal Entomologi Indonesia Vol 12, No 2 (2015): July
Publisher : Perhimpunan Entomologi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5994/jei.12.2.73

Abstract

In this study, termite bait comprising pinewood of sawdust and a slow action insecticide, fipronil, was made and applied to control subterranean termite Macrotermes gilvus (Hagen) (Isoptera: Termitidae) in Bandung. Colony size was measured using capture-mark-release-recapture prior to the bait application, along with the measurement of wood consumption at each station.  Colony foraging populations at all stations were estimated to be 77,951 termites, with mean wood consumption rates ranging from 0.02 to 6.16 g/station/day. Observation at 18 stations installed with bait consisted of 40 ppm fipronil mixed with pinewood sawdust showed that number of foraging activity termites was effectively reduced in 40 days. It is concluded that fipronil-treated pinewood sawdust bait is effective in controlling the population of foraging M. gilvus workers in 40 days.