Dhidik Apriyanto
Jurusan Ilmu Administrasi Negara FISIP Universitas Tanjungpura

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ANALISIS PENGUKURAN PRODUKTIFITAS KEUANGAN MENGGUNAKAN METODE VALUE ADDED PADA HOTEL PEONY PONTIANAK Apriyanto, Dhidik
Jurnal Administrasi Bisnis Vol 2, No 1 (2013)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (390.75 KB) | DOI: 10.14710/jab.v2i1.5348

Abstract

Increasing productivity is a definite price that a company must pay to maintain its existence. As a point of entrance, Pontianak is visited by visitors coming to Kalimantan Barat by sea or air transportation. Therefore, hotel business flourishes in line with the development of tourism in Kalimantan Barat which owns cultural variety with its Dayak, Malay, and Tiongha tribes. One of the hotels is Hotel Peony. This study is aimed to find out the financial performance of Hotel Peony Pontianak by using Value Added which is deemed suitable to measure financial performance of a company. Value Added cosists of three main unit analyses: the unit profit, the unit depreciation cost, and the unit labor cost. This study yields a number or recommendations to improve financial productivity in Hotel Peony. The hotel needs to be selective in its expenses, recruit more employees, and increase employees? income to motivate employees in improving their performance.
PENGUKURAN KINERJA PUSKESMAS DALAM RANGKA PENINGKATAN LAYANAN KESEHATAN MASYARAKAT Apriyanto, Dhidik
JURNAL ILMU SOSIAL Volume 15, Issue 2, Year 2016
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1029.147 KB) | DOI: 10.14710/jis.15.2.2016.121-136

Abstract

This reseach is an attempt to measure how the performance of health center services at Parit Haji Husein II Pontianak in order to improve public health services. The analysis tool used is a statistical method to determine the Cartesian diagram where the gap of each answer the questionnaire. While the variables used are five dimensions of service quality developed by Parasuraman et.al, with the acronym RATER namely Reliability, Assurance, Tangible, Empaty, and Responsiveness. The results of the analysis of Cartesian diagram of the five variables are: item questions coming in the position I was Diagnosis doctor precise and accurate, Caution patient satisfaction, skills of employees in the airport, Courtesy of services, Analysis Physicians who do not doubt, Analysis doctor is not at risk, doctors can be trusted Easy, consult a physician and employee, there is no obstacle in consultation with a doctor, Doctor with your info detail, doctor requested information to the patient about the complaint, Doctor responsive, Diagnosis physician accountable, Doctor listened well, doctor serving patients during hours work. While the services that go into quadrant II on the Compliance schedule open and close. And service entry in quadrant III is the speed of service, employee came right on time, good physical form health center, health center facilities complete, ready at the desk clerks, Means technology is already good, adequate waiting room chair. While the service entrance in quadrant IV is a doctor and staff give direction well and say hello to the visitor confused.
ANALISIS HARAPAN DAN KENYATAAN LAYANAN RAWAT INAP RUMAH SAKIT PENDIDIKAN UNIVERSITAS TANJUNGPURA PONTIANAK Apriyanto, Dhidik
Jurnal Ilmu Administrasi dan Bisnis Vol 16, No 2 (2018)
Publisher : Program Studi Ilmu Administrasi Bisnis, UPN Veteran Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

     Hospitals as health facilities that provide health services to the community have a very strategic role in accelerating the improvement of public health status. Hospitals are required to provide quality services in accordance with established standards and can be reached throughout the community. This research type is quantitative, using likert scale questionnaire and analyzed using SPSS in placement to 4 quadrant of Cartesian diagram. The results of this study provide that the reality of all services received by inpatients has very satisfied criteria, above 80%. While the diagram analsisi states that the services enter the quadrant I likes speed of service, employees are in place, courtesy service, employees are ready at the table, etc. While in quadrant II are: accurate and accurate doctor diagnosis, good hospital physical form, complete Hospital facilities, etc. Then in quadrant III are: employee's skill in serving, doctor's analysis is undoubtedly, doctor's analysis is not risky, doctor can be trusted, technological means have good, etc. and then the services that included in quadrant IV are: attention of patient satisfaction, suitability of opening and closing schedule, availability of waiting room chair, doctor give info with detail, etc. Keywords: measurement, quality, service, hospital, cartesian diagram.