Yerly A. Datu
Politeknik Universitas Surabaya

Published : 2 Documents
Articles

Found 2 Documents
Search

Using Students’ Authentic Writings to Teach an Apprenticeship Report Datu, Yerly A.
BEYOND WORDS Vol 1, No 1 (2013)
Publisher : Widya Mandala Catholic University Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (242.608 KB)

Abstract

An Apprenticeship Report as one of the obligatory products that students of Business English of Politeknik Ubaya have to produce becomes an important requirement since, during the writing process, it also involves the company where the students undergo the apprenticeship in their last semester. Having examined their writings, I found quite troublesome linguistic accuracy in their writings. Due to these most frequently occurring errors, I was finally triggered to make use their authentic writings as my teaching sources. Then, to follow up, I intentionally collected their works to be selected to be the teaching sources as I believed that bringing authenticity in the classroom produce positive feedback and substantial language learning (Reid, 1993: 177). Therefore, in this paper, I discussed further about the use of authentic materials and approaches in teaching writing using authentic materials. To obtain information whether authentic materials gave positive responses from the students or not, a set of questionnaire was distributed to them in all stages; pre-, whilst-, and post-writing. Overall results have shown positive responses from the students as they were exposed to their seniors’ authentic writings and experienced authentic-materials-based activities which I designed purposely for them.
ENGLISH PROFICIENCY OF HOTEL FRONT-LINERS: WHAT AND WHY? Datu, Yerly A.
Jurnal Bisnis Terapan Vol 3 No 02 (2019): Jurnal Bisnis Terapan Politeknik Ubaya
Publisher : Politeknik Ubaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jbt.v3i02.2506

Abstract

English proficiency for hotel front-liners is paramount in giving excellent service for the guests. 60 seconds in the beginning of interaction leave the first impression for them. Therefore, oral communication skills play a significant role as a part of a must have competence for front-liners. This study was triggered by initial findings at some hotels in Surabaya where there was a discrepancy between hotel leaders? perception and real English proficiency of their front-liners. The hotel leaders perceived lower than the passing grade of the hotel and urgency of upgrading   their competence emerged. Two research questions should be answered: (1) WHAT level of the front liners? English proficiency was, and (2) WHY they experienced difficulty when facing foreign guests. To answer the questions, a descriptive qualitative research employing a case study approach was conducted. The 3-star hotel consisting 20 participants was involved. Test of Business English Communication Competence Version 2.0 (TBECCv.2.0) was given to participants. TBECCv.20 was an ESP test created and developed for front-liners. After running the test, an online questionnaire was disseminated and interviews were also conducted for triangulation. Results revealed that the score range of 50-59 received the highest percentage; 40% which showed their English proficiency needed to be upgraded. Reasons of difficulty handling the foreign guests were due to (1) L1 interference, (2) educational background, (3) less English exposure, (4) the absence of ESP test at recruitment process. The study recommended further study for other categories of hotel and the staff professional development was recommended as well.