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Efektivitas Model Distribusi Bahan Ajar Berbasis On Line (Kasus Pemanfaatan Toko Buku Online Pada Mahasiswa Universitas Terbuka) Daulay, Pardamean
Teknologi Pendidikan Vol 10, No 1 (2010)
Publisher : Teknologi Pendidikan

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Abstract

Salah satu kelemahan yang dihadapi oleh UT sebagai penyelenggara sistem belajar jarak jauh (SBJJ) adalah sulitnya mendistribusikan bahan ajar kepada mahasiswa yang tersebar di seluruh tanah air. Dalam hal ini, UT telah melakukan pengembangan model distribusi bahan ajar berbasis online (e-bookstore) atau lebih dikenal Toko Buku Online (TBO-UT). Penelitian ini bertujuan untuk mendeskripsikan efektivitas pemanfaatan TBO-UT, dengan menggunakan pendekatan kualitatif dan strategi penelitian deskriptif evaluatif. Hasil penelitian menunjukkan bahwa partisipasi mahasiswa dalam menggunakan TBO-UT masih rendah, yaitu hanya 10,63% dari keseluruhan mahasiswa nonpendas yang ada di UPBJJ-UT Surabaya. Rendahnya partisipasi mahasiswa dapat berarti bahwa, (1) fasilitas TBO ini masih relatif baru sehingga mahasiswa yang mengakses relatif masih sedikit; (2) kurangnya sosialisasi penggunaan TBO-UT secara meluas, dan (3) mahasiswa belum mampu mengakses internet. Hasil penelitian ini juga menunjukkan bahwa model distribusi bahan ajar berbasis online masih kurang efektif dalam memenuhi kebutuhan mahasiswa UT. Hal ini disebabkan beberapa faktor; (1) pengiriman bahan ajar masih sering terlambat dari jadwal yang telah ditentukan, (2) mahasiswa kesulitan membayar biaya bahan ajar karena Bank Mandiri belum tersedia di sekitar tempat tinggal mereka, (3) akses ke website UT sering tidak berjalan lancar, dan (4) stok bahan ajar yang dibutuhkan mahasiswa habis. Namun, bagi mahasiswa yang bekerja full time layanan TBO-UT sangat membantu, tetapi mahasiswa yang tidak mampu mengakses internet menjadi hambatan untuk memperoleh bahan ajar.
Evaluasi Tutor Online untuk Meningkatkan Kualitas Layanan Tutorial Tatap Muka pada Pendidikan Jarak Jauh Sugiran, Sugiran; Daulay, Pardamean; Zaman, Badrus; Effendy, Faried; Amalia, Lilis
Journal of Information Systems Engineering and Business Intelligence Vol 2, No 1 (2016): April
Publisher : Universitas Airlangga

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Abstract

Abstrak— Penjaminan kinerja tutor di Universitas Terbuka (UT) ditentukan dari hasil evaluasi tutor yang dilakukan secara manual dengan cara membagikan angket kepada mahasiswa. Sistem ini membutuhkan biaya besar, kurang disukai mahasiswa, mengganggu aktivitas tutorial, pengolahan angket masih dilakukan secara manual, dan laporan hasil tidak dapat diterima tepat waktu. Solusinya perlu sistem evaluasi tutor berbasis online untuk menggantikan sistem yang lama. Penelitian ini bertujuan untuk menghasilkan aplikasi sistem evaluasi tutor berbasis online yang dapat meningkatkan kualitas layanan Tutorial Tatap Muka di UT. Desain aplikasi menggunakan System Development Life Cycle (SDLC) dengan beberapa tahapan. Tahap pertama adalah analisis kebutuhan menggunakan teknik wawancara, dokumentasi dan observasi. Tahap kedua adalah analisis kebutuhan sistem yang dilakukan untuk merumuskan solusi dari permasalahan yang ada. Tahap ketetiga yaitu perancangan sistem yang digambarkan dalam bentuk diagram data flow diagram context level (DFD). Tahap keempat merupakan implementasi sistem yang dilakukan dengan membuat pseudocode. Tahap terakhir adalah pengujian sistem, menggunakan metode black box testing. Hasil ujicoba menunjukkan bahwa aplikasi sistem sudah sesuai dengan kebutuhan, dimana mahasiswa UT dapat menilai tutor dengan mengakses internet. Berdasarkan pengujian fungsional dan evaluasi aplikasi evaluasi tutor berbasis online ini dapat membantu UT  dalam hal peningkatan kualitas layanan tutorial tatap muka.Kata Kunci— Sistem Evaluasi Tutor, Tutorial Tatap Muka, Pendidikan Jarak Jauh, Universitas TerbukaAbstract— Underwriting performance of tutors at the Open University (UT) is determined from the evaluation of tutors is done manually by distributing a questionnaire to students. This system is costly, less preferred students, interfere with the activity of the tutorial, the questionnaire processing is still done manually, and the report can not be received on time. The solution needs to be an evaluation system based tutors online to replace the old system. This study aims to generate application-based tutor online evaluation system which can improve the quality of service tutorial face to face at UT. Application design using the System Development Life Cycle (SDLC) with several stages. The first is a systems planning (needs analysis), using interview techniques, dokuemntasi and observation. Second, system analysis (system requirements analysis) conducted to formulate the solution of existing problems. Third, the system design (system design), which is depicted in diagrammatic form context-level data flow diagram (DFD). Fourth systems implementation (implementation of the system), carried out using pseudocode programming code based on the programming language, and Fifth, system testing, using black box method testing. Results test show that the application is in conformity with the needs of the system, where students can assess the tutor UT simply by accessing the internet. Expected results of this study, evaluation of the application form based online tutors can help UT in terms of improving the quality of face-to-face tutorial services.Keywords— Tutor Evaluation System, Face to Face Tutorial, Distance Education, Open University
PENGEMBANGAN MODEL PENELUSURAN DISKUSI TUTORIAL ONLINE MELALUI APLIKASI FAQ (FREQUENTLY ASK QUESTION) Daulay, Pardamean; Zaman, Badrus
Jurnal Pendidikan Terbuka Dan Jarak Jauh Vol 13 No 2 (2012)
Publisher : LPPM Universitas Terbuka

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Abstract

This research aims to develop the searching model of students and tutors answer and question activity in online tutorial (tuton) through FAQ system. All of the answers and question are collected in FAQ application so that it can be easily accessed by the students, both forms of online and offline in HTML format in TXT format, So, tutors dont need to write down the answers, if the students have made the documentation. The procedure of development follows in Borg and Gall which consists of 6 steps, they are; information collection, planning, pre-product development, pre-test, pre-product revision, and field test. For model planning is done by collaborating with lecturers of information system department, sains and technology faculty, Airlanga University. The subject of research is visual communication expert and computer expert to examine the product, students and MPS Tuton in registration time 2011-2012. To examine the field test or model evaluation. The data analysis uses the descriptive qualitative method and served in narration bases on research finding. Based on the result of field test, 96,1% students stated that FAQ application help to understand module material, 96,1% stated that documentation of answers is understandable, and 94,5% stated that document of answer and question is suitable with students desire and needs. Therefore, FAQ application affectively helps students to understand MPS subject and prepare to face the final test (uas). The offered recommendation is FAQ Application which is developed to other subjects and recommend entirely usage in UT, event all tutors are possibly recommended to use FAQ application in the time of doing online tutorial. Artikel ini bertujuan untukmemaparkan tentang pengembangan model penelusuran dokumen aktivitas tanya jawab mahasiswa dan tutor dalam tutorial online (tuton) melalui sistem FAQ, serta menguraikan efektivitas penggunaan FAQ pada mata kuliah MPS. Seluruh dokumen tanya jawab dikumpulkan dalam aplikasi FAQ agar dapat diakses mahasiswa, baik bentuk online dalam format HTML maupun offline dalam format TXT, sehingga tutor tidak perlu menulis ulang jawaban, jika pertanyaan mahasiswa telah terdokumentasi. Prosedur pengembangan mengikuti alur Borg and Gall (1989) terdiri atas 6 langkah, yaitu; mengumpulkan informasi, menyusun perancangan produk, mengembangkan produkawal, uji awal, merevisi produkawal, dan uji lapangan. Untuk perancangan model dilakukan kolaborasi dengan dosen Jurusan Sistem Informasi Fakultas Sains dan Teknologi Universitas Airlangga (Unair). Subjekpenelitian adalah ahli komunikasivisual danahli komputer untuk pengujian produk, mahasiswa peserta tuton MPS masa registrasi 2011.2 untuk pengujian lapangan atau evaluasi model. Datadianalisis menggunakanmetode kualitatif deskriptifdanditafsirkandengan caranarasiberdasarkan temuanpenelitian.Hasil penelitian menunjukkan bahwa uji coba awal produk aplikasi FAQ yang dikembangkan sudah valid dan dapat digunakan. Hasil pengujian lapangan juga menunjukkan bahwa 100% mahasiswa menyatakan sistem penelusuran dokumentasi aktivitas diskusi tanya jawab materi mata kuliah MPS mudah digunakan dan dapat dibaca secara berulang kapan saja, 96,1% menyatakan materi dokumentasi dapat membantu memahami materi modul MPS, 96% menyatakan dokumentasi jawaban mudah dipahami, 94,5% menyatakan dokumentasi tanya jawab sesuai dengan keinginan dan kebutuhan mahasiswa. Berdasarkan hasil pengujian lapangan, 96,1% mahasiswa menyatakan aplikasi FAQ membantu memahami materi modul, 96,1% menyatakan dokumentasi jawaban mudah dipahami, dan 94,5% menyatakan dokumentasi tanya jawab sesuai dengan keinginan dan kebutuhan mahasiswa. Dengan demikian, aplikasi FAQ sangat efektif membantu mahasiswa dalam memahami mata kuliah MPS dan persiapan menghadapi ujian akhir semester (UAS). Rekomendasi yang dapat ditawarkan adalah aplikasi FAQ dikembangkan untuk mata kuliah lain dan mengusulkan penggunaan secara meluas di UT, bahkan jika memungkinkan seluruh tutor disarankan untuk memanfaatkan aplikasi FAQ ketika melaksanakan tutorial online.
PEMANFAATAN ICT CENTER DALAM PENINGKATAN AKSES SUMBER BELAJAR BAGI MAHASISWA UNIVERSITAS TERBUKA Daulay, Pardamean
Jurnal Pendidikan Terbuka Dan Jarak Jauh Vol 10 No 1 (2009)
Publisher : LPPM Universitas Terbuka

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Abstract

To Increasing the learning resources access for UT students is one of the important agenda that needs to be translated into optimizing the role of Unit Program Belajar Jarak Jauh (UPBJJ). In this case, UPBJJ-UT Surabaya has developed a collaboration to utilize ICT Center which related to the National Education Network activity (Jardiknas). This research aim is to describe the use of ICT Center for increasing the access to the learning resources for UT students, by using a qualitative approach and descriptive evaluative research strategy. The result of this research shows that student participation in the ICT Center facility is still low, the only 53 student (11.77%). The low participation of students is due to, (1) lack of adequate socialization to students, (2) students ability to access the internet, (3) location of ICT Center from students resident, and (4) the lack of obligation policy for UT students to access the internet. The results of this research also shows that the collaboration between UPBJJ UT-Surabaya with the ICT Center is not optimal, because of; (1) limited technical guidance, (2) is no clarity of operational cost, and (3) the knowledge ICT Center the UT website. However, the collaboration a good prospect, because of the strong of government to the ICT Center activity.
PEMANFAATAN TOKO BUKU ONLINE UNTUK MENINGKATKAN LAYANAN DISTRIBUSI BAHAN AJAR BAGI MAHASISWA UNIVERSITAS TERBUKA Daulay, Pardamean
Jurnal Pendidikan Terbuka Dan Jarak Jauh Vol 11 No 2 (2010)
Publisher : LPPM Universitas Terbuka

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Abstract

One of the weaknesses of UT as the holder of distance education is the difficulty in distributing the printed learning materials (modules) to the students spread all over the country. Recently, UT has developed Online based module distribution which is commonly known as UT E-bookstore (TBO-UT). This research is to describe the effectivity of using TBO-UT, and done by qualitative approach and quantitative approach. The result of this research shows that (1) the students participation in using TBO-UT is still low, which is only 10,36% from all students of UBJJ-UT Surabaya. It implies that (a) the TBO is still new that not all students know about it (b) less socialization of using TBO-UT (c) the low skill of students in accessing the internet. This research also shows that Online based module distribution is not effective yet to fulfill the students needs. It is caused by some factors (a) the module distribution is not on time yet (b) the students find difficulty in paying the modules for no Bank Mandiri in their area (c) the bad connection in accessing the UT website (d) the lack of modules needed by students. The presence of TBO UT really helps full time worked students but becomes a problem for those who get difficulty in accessing the internet.
SURVIVAL MECHANISM VICTIM HOUSHOLD OF LUMPUR LAPINDO IN SIDOARJO - JAWA TIMUR Daulay, Pardamean
Jurnal Organisasi Dan Manajemen Vol 6 No 1 (2010)
Publisher : LPPM Universitas Terbuka

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Abstract

Emerged mud deposited by a heat in around the location of eksploration natural gas PT. Lapindo property in Kecamatan Porong Sidoarjo, it gave a extraordinary uncommon impact on the social environment and economics society on around. For sustain life its household, it conducted survival mechanism. This research purpose for describe of survival mechanism conducted by victim household of lumpur Lapindo. This research use qualitative approach with case studies strategy and data collecting conducted comprises deep interviewing on 10 victim household of lumpur Lapindo. The research result that survival mechanism conducted by victim of lumpur Lapindo, that (1) conducted economizing, (2) using manpower of family, include manpower of children, (3) using social network, (4) using outpouring of victim Lapindo location being promise a tour, (5) strategy the instigation of migration being last choised, and (6) public mobilitation of demontration and demonstrasi for fighting their land compensation. The research result to many influence choised survival mechanism factor that conducted, that (1) did not stabil household earnings, (2) a narrow opportunities for employment, (3) a damaged infrastructur and economic accses, (4) handling victim of lumpur walked slowly, and (5) cultural social of society condition who still haved family uinion society and strong social solidary. Many survival mechanism used that being their helped and gived life expectancy in the future.
ANALISIS ISI TOPIK DISKUSI INTERAKTIF MAHASISWA UNIVERSITAS TERBUKA DALAM FITUR “FORUM KOMUNITAS UT ONLINE” (CONTENT ANALYSIS INTERACTIVE DISCUSSION TOPIC OPEN UNIVERSITY IN FITUR “FORUM KOMUNITAS UT ONLINE”) Daulay, Pardamean
Scriptura Vol 2, No 2 (2008): JULY 2008
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (148.465 KB) | DOI: 10.9744/scriptura.2.2.135-149

Abstract

One of problems faced by institution which carries out long distance learning system is lack interaction between students with lecturer. To solve this problems, universitas terbuka (UT) where media internet condeneted a facility of community forum service in UT website. This research aim is to descript UT student interaction pattern in community forum, during registration 06.2 until 07.1. This research is using qualitative description by applying content analysis approach. Result of research shows that there are 1201 email, with 1293 problem, which submitted by 479 students, the most intensive problem is interaction personal (25,90%), general issue (14,24%) score or examination (11,91%), tutorial (25,90%), module (6,58%), learning material substance (4,08%), the way learning (4,08%), TAP/UKP (4,00%), TM/ML (3,41%), registration (3,41%), graduation (2,33%), curriculum (1,58%), accreditation (1,58%), scholarship (0,92%), school fee (0,58%), credit switching (0,42%), and diploma (0,17%).
MODEL PENDIDIKAN KETERAMPILAN HIDUP (LIFE SKILLS) BAGI ANAK PUTUS SEKOLAH KORBAN LUMPUR LAPINDO Sutini, Sutini; Daulay, Pardamean
Jurnal Pendidikan Vol 15 No 1 (2014)
Publisher : LPPM Universitas Terbuka

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Abstract

This article aims to describe the development of models of educational research skills (life skills) for school dropouts Lapindo mudflow victims. Collecting data dropouts and the desired type of life skills is done through interviews and kuesinoer. While the development of life skills education model using the methods of research and development by modifying the model Plomp. Data were analyzed descriptively and the average percentage and kualitatiof analysis model of Miles and Huberman (1992). The results showed that the characteristics of school dropouts in the Lapindo mudflow victims Siring village and sub-district Renojoyo Porong, Besuki village and Pejarakan Jabon subdistrict, and village districts Sentul Tanggulangin Kedungbendo and numbered 67 people. Of these the majority of high school education or equivalent, ie 30 people or 44.78%, while 26 people or 38.80% junior high school graduates, and 11 people, or 16.41% of primary school graduates or equivalent. Mostly aged between 16 and 18 years of age, ie 39 (58.20%). Type the desired skills are service motorcycles, sewing, mobile phone service, and home industries. Memindaklanjuti desire for school dropouts Lapindo mudflow victims (APSKLL), the three modules developed life skills education, the service module motorcycles, sewing skills module, and mobile phone service modules. Writing module is made as simple as possible, the basic material content, word choice tailored to the educational level, and comes in the form of examples and illustrative pictures are clear. However, the module has not been tested because it was before used in the training of life skills education for APSKLL advisable to conduct research trials modu use. Artikel ini bertujuan mendeskripsikan hasil penelitian pengembangan model pendidikan keterampilan hidup (life skills) bagi anak putus sekolah korban lumpur Lapindo. Pengumpulan data anak putus sekolah dan jenis keterampilan hidup yang diinginkan dilakukan melalui metode wawancara dan kuesiner. Sementara pengembangan model pendidikan keterampilan hidup menggunakan metode penelitian dan pengembangan dengan memodifikasi model Plomp. Data dianalisis secara deskriptif persentase dan rata-rata serta analisis kualitatif model Miles dan Huberman (1992). Hasil penelitian menunjukkan bahwa karakteristik anak putus sekolah korban lumpur Lapindo di desa Renojoyo dan Siring kecamatan Porong, desa Besuki dan Pejarakan Kecamatan Jabon, dan desa Kedungbendo dan Sentul kecamatan Tanggulangin berjumlah 67 orang. Dari jumlah tersebut sebagian besar berpendidikan SLTA atau sederajat, yakni 30 orang atau 44,78%, sedangkan 26 orang atau 38,80% lulusan SMP atau sederajat, dan 11 orang atau 16,41% lulusan SD atau sederajat. Sebagian besar berusia antara 16 sampai usia 18 tahun, yakni 39 orang (58,20%). Jenis keterampilan yang diinginkan adalah service sepeda motor, menjahit, service handphone, dan home industri. Untuk memindaklanjuti keinginan anak putus sekolah korban lumpur Lapindo (APSKLL) tersebut, dikembangkan tiga modul pendidikan keterampilan hidup, yakni modul service sepeda motor, modul keterampilan menjahit, dan modul service handphone. Penulisan modul dibuat sesederhana mungkin, isi materi yang mendasar, pilihan kata disesuaikan dengan tingkat pendidikan, serta dilengkapi ilustrasi berupa contoh dan gambar-gambar yang jelas. Namun, modul tersebut belum diujicoba, karena itu sebelum dipergunakan dalam pelatihan pendidikan keterampilan hidup bagi APSKLL disarankan untuk melakukan penelitian uji coba penggunaan modu.
Evaluasi Tutor Online untuk Meningkatkan Kualitas Layanan Tutorial Tatap Muka pada Pendidikan Jarak Jauh Sugiran, Sugiran; Daulay, Pardamean; Zaman, Badrus; Effendy, Faried; Amalia, Lilis
Journal of Information Systems Engineering and Business Intelligence Vol 2, No 1 (2016): April
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (318.821 KB) | DOI: 10.20473/jisebi.2.1.1-10

Abstract

Abstrak? Penjaminan kinerja tutor di Universitas Terbuka (UT) ditentukan dari hasil evaluasi tutor yang dilakukan secara manual dengan cara membagikan angket kepada mahasiswa. Sistem ini membutuhkan biaya besar, kurang disukai mahasiswa, mengganggu aktivitas tutorial, pengolahan angket masih dilakukan secara manual, dan laporan hasil tidak dapat diterima tepat waktu. Solusinya perlu sistem evaluasi tutor berbasis online untuk menggantikan sistem yang lama. Penelitian ini bertujuan untuk menghasilkan aplikasi sistem evaluasi tutor berbasis online yang dapat meningkatkan kualitas layanan Tutorial Tatap Muka di UT. Desain aplikasi menggunakan System Development Life Cycle (SDLC) dengan beberapa tahapan. Tahap pertama adalah analisis kebutuhan menggunakan teknik wawancara, dokumentasi dan observasi. Tahap kedua adalah analisis kebutuhan sistem yang dilakukan untuk merumuskan solusi dari permasalahan yang ada. Tahap ketetiga yaitu perancangan sistem yang digambarkan dalam bentuk diagram data flow diagram context level (DFD). Tahap keempat merupakan implementasi sistem yang dilakukan dengan membuat pseudocode. Tahap terakhir adalah pengujian sistem, menggunakan metode black box testing. Hasil ujicoba menunjukkan bahwa aplikasi sistem sudah sesuai dengan kebutuhan, dimana mahasiswa UT dapat menilai tutor dengan mengakses internet. Berdasarkan pengujian fungsional dan evaluasi aplikasi evaluasi tutor berbasis online ini dapat membantu UT  dalam hal peningkatan kualitas layanan tutorial tatap muka.Kata Kunci? Sistem Evaluasi Tutor, Tutorial Tatap Muka, Pendidikan Jarak Jauh, Universitas TerbukaAbstract? Underwriting performance of tutors at the Open University (UT) is determined from the evaluation of tutors is done manually by distributing a questionnaire to students. This system is costly, less preferred students, interfere with the activity of the tutorial, the questionnaire processing is still done manually, and the report can not be received on time. The solution needs to be an evaluation system based tutors online to replace the old system. This study aims to generate application-based tutor online evaluation system which can improve the quality of service tutorial face to face at UT. Application design using the System Development Life Cycle (SDLC) with several stages. The first is a systems planning (needs analysis), using interview techniques, dokuemntasi and observation. Second, system analysis (system requirements analysis) conducted to formulate the solution of existing problems. Third, the system design (system design), which is depicted in diagrammatic form context-level data flow diagram (DFD). Fourth systems implementation (implementation of the system), carried out using pseudocode programming code based on the programming language, and Fifth, system testing, using black box method testing. Results test show that the application is in conformity with the needs of the system, where students can assess the tutor UT simply by accessing the internet. Expected results of this study, evaluation of the application form based online tutors can help UT in terms of improving the quality of face-to-face tutorial services.Keywords? Tutor Evaluation System, Face to Face Tutorial, Distance Education, Open University
PENGEMBANGAN MODEL PENELUSURAN DISKUSI TUTORIAL ONLINE MELALUI APLIKASI FAQ (FREQUENTLY ASK QUESTION) Daulay, Pardamean; Zaman, Badrus
Jurnal Pendidikan Terbuka Dan Jarak Jauh Vol 13 No 2 (2012)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (278.62 KB)

Abstract

This research aims to develop the searching model of students and tutors answer and question activity in online tutorial (tuton) through FAQ system. All of the answers and question are collected in FAQ application so that it can be easily accessed by the students, both forms of online and offline in HTML format in TXT format, So, tutors dont need to write down the answers, if the students have made the documentation. The procedure of development follows in Borg and Gall which consists of 6 steps, they are; information collection, planning, pre-product development, pre-test, pre-product revision, and field test. For model planning is done by collaborating with lecturers of information system department, sains and technology faculty, Airlanga University. The subject of research is visual communication expert and computer expert to examine the product, students and MPS Tuton in registration time 2011-2012. To examine the field test or model evaluation. The data analysis uses the descriptive qualitative method and served in narration bases on research finding. Based on the result of field test, 96,1% students stated that FAQ application help to understand module material, 96,1% stated that documentation of answers is understandable, and 94,5% stated that document of answer and question is suitable with students desire and needs. Therefore, FAQ application affectively helps students to understand MPS subject and prepare to face the final test (uas). The offered recommendation is FAQ Application which is developed to other subjects and recommend entirely usage in UT, event all tutors are possibly recommended to use FAQ application in the time of doing online tutorial.   Artikel ini bertujuan untukmemaparkan tentang pengembangan model penelusuran dokumen aktivitas tanya jawab mahasiswa dan tutor dalam tutorial online (tuton) melalui sistem FAQ, serta menguraikan efektivitas penggunaan FAQ pada mata kuliah MPS. Seluruh dokumen tanya jawab dikumpulkan dalam aplikasi FAQ agar dapat diakses mahasiswa, baik bentuk online dalam format HTML maupun offline dalam format TXT, sehingga tutor tidak perlu menulis ulang jawaban, jika pertanyaan mahasiswa telah terdokumentasi. Prosedur pengembangan mengikuti alur Borg and Gall (1989) terdiri atas 6 langkah, yaitu; mengumpulkan informasi, menyusun perancangan produk, mengembangkan produkawal, uji awal, merevisi produkawal, dan uji lapangan. Untuk perancangan model dilakukan kolaborasi dengan dosen Jurusan Sistem Informasi Fakultas Sains dan Teknologi Universitas Airlangga (Unair). Subjekpenelitian adalah ahli komunikasivisual danahli komputer untuk pengujian produk, mahasiswa peserta tuton MPS masa registrasi 2011.2 untuk pengujian lapangan atau evaluasi model. Datadianalisis menggunakanmetode kualitatif deskriptifdanditafsirkandengan caranarasiberdasarkan temuanpenelitian.Hasil penelitian menunjukkan bahwa uji coba awal produk aplikasi FAQ yang dikembangkan sudah valid dan dapat digunakan. Hasil pengujian lapangan juga menunjukkan bahwa 100% mahasiswa menyatakan sistem penelusuran dokumentasi aktivitas diskusi tanya jawab materi mata kuliah MPS mudah digunakan dan dapat dibaca secara berulang kapan saja, 96,1% menyatakan materi dokumentasi dapat membantu memahami materi modul MPS, 96% menyatakan dokumentasi jawaban mudah dipahami, 94,5% menyatakan dokumentasi tanya jawab sesuai dengan keinginan dan kebutuhan mahasiswa. Berdasarkan hasil pengujian lapangan, 96,1% mahasiswa menyatakan aplikasi FAQ membantu memahami materi modul, 96,1% menyatakan dokumentasi jawaban mudah dipahami, dan 94,5% menyatakan dokumentasi tanya jawab sesuai dengan keinginan dan kebutuhan mahasiswa. Dengan demikian, aplikasi FAQ sangat efektif membantu mahasiswa dalam memahami mata kuliah MPS dan persiapan menghadapi ujian akhir semester (UAS). Rekomendasi yang dapat ditawarkan adalah aplikasi FAQ dikembangkan untuk mata kuliah lain dan mengusulkan penggunaan secara meluas di UT, bahkan jika memungkinkan seluruh tutor disarankan untuk memanfaatkan aplikasi FAQ ketika melaksanakan tutorial online.