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Journal : Jurnal Hukum Acara Perdata

Problematika Hukum dan Alternatif Penyelesaiannya Bagi Konsumen Pengguna Jasa Aplikasi Gojek dan Grabcar sebagai Angkutan Berbasis On Line Handayani, Dwi; Ilyas, Muhammad
ADHAPER: Jurnal Hukum Acara Perdata Vol 4, No 2 (2018): Juli ? Desember 2018
Publisher : Departemen Hukum Perdata

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Abstract

Various legal issues that have surfaced to date cannot be separated from the development of information technology that has mastered the world map. People as consumers really need fast and cheap transportation services to transport people or goods to meet their daily needs. The presence of the Gojek and GrabCar application services is one of the solutions needed by the community at this time, but there is no legal umbrella that regulates people?s transportation services for motorbikes or motorbikes and the transportation of people or passengers to Gocar or Grabcar in private cars, causing various legal issues in its application. Legal issues that arise, are forms of legal protection for consumer users and dispute resolution due to default by one of the parties. The research method is empirical research by processing primary and secondary data, which are then analyzed qualitatively. Conclusions on the results of the discussion: a form of legal protection for consumers and drivers in the form of compensation or assistance in the amount of ?ve to 10 million rupiahs for guaranteed protection for hospital fees and in the event of accidents and life insurance guarantees from AXA Group. The procedure for resolving a default by a Gojek-GrabCar application provider as a result of private law or civil relations is that the application service user as a party to the agreement can choose to take legal action (litigation) or peace/mediation/conciliation (non-litigation).
Co-Authors . Wahyuni, . Aat Sriati Abdul Mun’im Adriansyah, Agus Aan Ahmad Ghiffari Andriani, Riska Anggista, Giovani Anindya Ardiansari Anna S. Ranti, Anna Ardiayasari, Anindya Aribowo, Luita Arifianto, Indriyana Putri Armina, Armina Astuti, Septi Kusuma Ayu, Friska Ayu, Friska Budi A, Ariqho Chairil Anwar Chatarina Umbul W, Chatarina Dalilah Dalilah Dewi H, Cintya Dewi, Novita Puspita Diyono Ikhsan Dwi N, Retno Dwiputra, Kemas Muhammad Alwan Efri Widianti Ella Amalia, Ella Elva Nuraina Endang Sutisna Sulaeman Eristi, Bella Eti Poncorini Pamungkasari Fahmi Arifan Fani, Reisa Hesti Fifa Argentina FS Nugraheni S Haris Wibisono Haryanto, Didid Hidayatullah, Fadjar Siddiq I.G.B. Budi Dharma, I.G.B. Budi Iche Andriyani Liberty, Iche Andriyani Inayah, Afiyatun Indah Fitri Nurdianthi, Indah Fitri Indah Hartati Indra P, Surya Irsan Saleh Istifaiyah, Amanatul Karnoto, K Kartika Rukmi, Dwi Kuara Jangga Uma, Wilhelmus Laila Faizah Achmad, Laila Faizah Laila Faizah, Laila Lasbudi P Ambarita Lina D. Fathimahhayati, Lina D. Lisdiana - Lusia Hayati, Lusia Lutfi, Mochtar M. Endy Yulianto Maghfiroh Rahayu Nindatama, Maghfiroh Rahayu Margaretha TS, Margaretha Mohammad Endy Yulianto Monalisa S., Lianta Muhaimin Ramdja, Muhaimin Muhammad Ilyas Mun?im, Abdul Murni Murni Nilan H., Catur Nova Kumalasari Novera Herdiani, Novera Nurhidayah Nurhidayah Nurul Asiah Octavariny, Raisha Oktavian, Rosian Pangestu, Ilyas Teguh Pangestu, Ilyas Teguh Petricka, Gracea Prameswarie, Thia Prasasti, Gita Dwi Prasasty, Gita Dwi Pratiwi Puji Lestari, Pratiwi Puji Puji, Pratiwi Puspita, Mawar Rico Vendamawan Rizki Amy Lavita, Rizki Amy Santi Martini Sari, Septa Sarjana Parman Satriya Nurgiri, Yoga Selly Pinangki, Selly Septiana, R. A. Leni Setiawan, Anton Sianipar, Melpa Yohana Siti Harnina Bintari Soegiyanto Soegiyanto, Soegiyanto Sri Rustiyaningsih Suhendrianto Suhendrianto, Suhendrianto Sukamto, Neubrina Raesuky Suryadi, Kresna Susiana Purwantisari Tawanta B, Selvina Theresia Purbandari Tri Rustiadi, Tri Utama, Denny Satria Veronika Prasetya Vita Paramita Wahyu Sopandi Warni, Sulfa Esi Yahya, Yulia Farida Yulastini, Fitria Yulifianti, Ade Lina