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Journal : ComTech: Computer, Mathematics and Engineering Applications

Penerapan Knowledge Management System Sebagai Sarana Pertumbuhan Organisasi pada PT Intimap Ce, Win; Hendra, Hendra
ComTech: Computer, Mathematics and Engineering Applications Vol 2, No 2 (2011): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v2i2.2950

Abstract

This article discusses aout the knowledge management system implementation as growth tool at PT Intimap. The purpose of this study is to give solution to problems faced by PT Intimap, related to knowledge and the resources they own. Method used for the system development is the SDLC. Analysis shows that PT Intimap is a company with vast amount of knowledge. However, the knowledge has not been managed very carefully. Hence, there is a need to an integrated system, where all employees can put their knowledge and look for what they want to know within the system. 
Penerapan Best Practice IT Service Management dalam Perbaikan IT Service Desk: Studi Kasus PT. Matahari Putra Prima Hendra, Hendra
ComTech: Computer, Mathematics and Engineering Applications Vol 2, No 1 (2011): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v2i1.2798

Abstract

Information Technology (IT) grows very rapidly and affects every aspect of business life to support competition with other companies that have the same field. PT. Matahari Putra Prima has implemented a computerized system as one of its business strategy in achieving the company's business objectives. With the implementation of IT in the company, the role of Service Desk is indispensable in providing services to users. This study aims to identify and analyze the implementation of IT Service Desk of PT. Matahari Putra Prima to the users. This research is expected to increase and improve the quality of IT Service Desk PT. Matahari Putra Prima based on the IT Service Management (ITSM). 
Pemanfaatan Aplikasi E-Marketing Pada PT Jeah Untuk Memenangkan Persaingan Usaha Pangestu, Harijanto; Johan, Johan; Wirawan, Erick; Widjaja, Antonius Andri; Hendra, Hendra
ComTech: Computer, Mathematics and Engineering Applications Vol 1, No 2 (2010): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v1i2.2398

Abstract

The purpose of this research is to design a system that could give information to customers about the provided product and also as the order media. The research method used is based on the principle of The Seven Stages of Internet Marketing to create e-marketing application, also library research, field research, analysis and designing methodology by doing survey to PT JEAH and analyzing the result. So far, the transaction process of PT JEAH is done through manual that is customer came to the store to do purchase transaction. After the e-marketing application is done, it is hoped that could give better service to customers. E-marketing concept in this system will increase efficiency and affectivity especially into order process and product information to community. Based on the research, it is concluded that with this e-marketing application as the center information and purchase media, it is hoped that the company could get loyalty from the customers and gather new market in online users. 
Konsep Model Pengembangan Idea Management World Vision Indonesia Hendra, Hendra
ComTech: Computer, Mathematics and Engineering Applications Vol 4, No 2 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i2.2482

Abstract

The purpose of this article is to compose a development model that can be used to manage the process of idea conversion, structure idea from tacit to be explicit, determine priority scale of an idea, accomodate idea discussion in a creative thinking, justify idea alignment with organization choices, and measure the impact of an idea management. The development model is shaped based on supported concept and tool of knowledge conversion, knowledge management cycle and its procedure, QCDSM objectives, organization alignment model, importance-urgency priority scale and six hats creative thinking. The result of this research is an integrated model with some designs of idea identification form and main functions of idea management application that are ready to be implemented.
Membangun Customer Relationship Management dalam Bisnis Darudiato, Suparto; Novianto, Chiko; Hendra, Hendra; Reynaldo, Reynaldo; Selvi, Selvi
ComTech: Computer, Mathematics and Engineering Applications Vol 2, No 2 (2011): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v2i2.2962

Abstract

Customer relationship management dapat dijadikan alat oleh perusahaan dalam mengembangkan bisnisnya agar mendapat perhatian dari customer dan pasar. Paper ini disusun berdasarkan penelitian yang menggambarkan hubungan bisnis dan pengaruh pelanggan terhadap perusahaan, serta bagaimana sebuah customer relationship management dapat membantu perusahaan dalam meraih pangsa pasar. Data dan informasi dalam studi ini didapatkan dari studi pustaka yang mengacu pada buku referensi dan jurnal yang berhubungan dengan topik yang ada. Paper ini memberi pengetahuan tentang pencapaian tujuan perusahaan yang didukung penerapan customer relationship management.
Co-Authors Abdul Rahmat, Abdul Abdul Razak Achmad Yasir Baeda, Achmad Yasir Adithya Yudistira Aditya Rochman, Aditya Afif, Muhammad Ibnu Afrizal Afrizal Agus Supriyanto Alipudin, Alipudin Amah Majidah Amin, Amirudin M Amrizal Amrizal Anas, Irwan Andino Maseleno Anizar Indriani Apriadi, Muhammad ARDYANSAH, ADY Argubi, Adi Hidayat Ari Lukas Runtunuwu, Ari Lukas Arif Wibowo arnomo, sasa ani Asfriyati, Asfriyati Azis, Mochammad Abdul Baiduri Baiduri Baihaqy Yussof, Mohd Hilmy Batubara, Fanny Yuliana Budi, Nawanto Budijanto Budijanto, Budijanto C Cari, C Candra, Suryadi Ce, Win Chandra Irsan Chandra Satrya Citra Dewi Darius H Ananda Darmiah Darmiah Diaraya Diaraya, Diaraya Djinis, Musdar Effy Dwi P.Priadi, Dwi Edy Lazuardi, Edy Eri Barlian, Eri Erlina Erlina Erminawati erminawati Fahmi, Khandra Fajri, M Fauzi, Rahman Fawwaz, Insidini Feidihal Feidihal Fetricia, Rika Firdaus Hamta, Firdaus Fredicia Fredicia Gembong Edhi Setyawan Gilang Ramadhan Gusti Budjang Hadi Sutopo Hadi, Syukri Hadipranoto, Ichsan Hadipranoto, Ichsan Ham, Hanry Hardani Hardani, Hardani Harijanto Pangestu, Harijanto Hary Sanjaya Haryani, Sesmeri Hasmin Tamsah, Hasmin Hastina, Nina Herdian, Fithra Hernadewita Hernadewita I Nyoman Ruja, I Nyoman Imam Santoso Imanila, Imanila Indra Laksmana Indri Hapsari Susilowati Irzal, Irzal Isahak, Marzuki Jamaluddin Jamaluddin Jamili Jamili Jayanti, Mei Indra Jeanny Pragantha Jimmy Jimmy Johan Johan Julianto, Rifki Junaidi Indrawadi Kanda Ruskandi, Kanda Kholil, A. Yusuf Kholil, Ahmad Yusuf Kristiana kristiana Kristyadi, Tarsisius Kurniawan, Johanus Kurniawan, Yehezkiel Steven La Surimi, La M Suparlan Maimunah Maimunah Manoppo, Jeanette Irene Chistie Mardiah Mardiah Maria Montessori Mas Mera, Mas Mas'ud, Mas'ud Mudiyati Rahmatunnisa Muh. Iman Darmawan, Muh. Iman Muhammad Adam, Muhammad Muhammad Anshar Muhammad Makky Muhsin Muhsin Muliyati, Rita Mulyani, Astriana Nanik Riandita Sari Nasrullah Nasrullah Nelvia Nelvia Nina Sevani Nirwana, Eva Njo Anastasia Novianto, Chiko Nurhaeni Nurhaeni Nurmaini Nurmaini Nurtam, Mohamad Riza Nurvelly Rosanti, Nurvelly Padli, Feri Perdana Putera, Perdana Puspa Arum, Enggar Diah Puspawan, Angky Putri, Ronasari Mahaji Rahmad Ade Putra, Rahmad Ade Rahman Rahman Ramanda, Yudha Ranelis Ranelis Ratnia Solihah, Ratnia Retnani Latifah, Retnani Reynaldo Reynaldo, Reynaldo Ridwan Zahdi Syaaf Riko Riko Rowena, Janny Rowena, Janny Rudy Dwi Nyoto, Rudy Dwi Rully Mujiastuti Rusdi Rusdi Ruslan Ruslan Rustan Efendi Rustiyarso, Rustiyarso Rusydi H., M. Samuddin, Sakka Saputri, Sisca Wulansari Sardino, Sardino Sarif, Rafi Satiawan, Budi Sautma Ronni Basana Sekar Tina Selvi Selvi Shantika, Tito Siti Witianti Son Suwasono, Son Sri Aulia Novita Sri Ratmini, Niluh Putu Suhardjono Suhardjono Suhartini, Yenni Sumantri, Surya Suparto Darudiato, Suparto Supriyadi Supriyadi Suryanti Suryanti Sutarmadi Sutarmadi Swito Prastiwi, Swito Syelly, Rosda Syerly Klara Tajung, Ariani Taurusyanti, Dewi Thomas Stefanus Kaihatu Thomas, Kevin Trisnawati, Desi Tursina Tursina Tutik Dwi Wahyuningsih Umar Umar Vinola Herawaty Wardati, Wardati Wasino Wasino Wesley, Julian Widjaja, Antonius Andri Widodo S. Pranowo Wijaya Kurniawan Winaldi, Dio Wirawan, Erick Womsiwor, Olla Ona Oktarian Y Witanto, Y Yovan Witanto Yudistira Yudistira Yunika, Febri Yulsa Yusuf, Andreas Zikri, Afdal