Articles

PENGARUH PENERAPAN KONSEP GOOD CORPORATE GOVERNANCE TERHADAP KINERJA NON-KEUANGAN DI KANTOR PUSAT PT ASURANSI JASA INDONESIA Irwondy, Irvian Syahbani; Hubeis, Musa
Jurnal Manajemen dan Organisasi Vol. 7 No. 2 (2016): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (494.861 KB) | DOI: 10.29244/jmo.v7i2.16567

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Good corporate governance defines the correlation among corporate?s elements which can determine the performance of the corporation. By implementing GCG within the corporates, it is expected to increase corporate performance improvement in both financial and non-financial sector. The purposes of this research is to analyze how the implementation of GCG and the performance of PT Asuransi Jasa Indonesia and how the GCG?s influence towards corporate performance. The analytical method used in this research is multiple linear regression analysis. The analysis result shows that the GCG implementation was not significantly effect PT Asuransi Jasa Indonesia performance. Accountability has significantly effect to PT Asuransi Jasa Indonesia performance. The coefficient determination (R2) was 0,187 (18,7%) showed that GCG implementation was still has small contribution to PT Asuransi Jasa Indonesia performance.
PENGUKURAN KINERJA MANAJEMEN RANTAI PASOKAN DENGAN SCOR MODEL 9.0 (STUDI KASUS DI PT INDOCEMENT TUNGGAL PRAKARSA TBK) Mutakin, Anas; Hubeis, Musa
Jurnal Manajemen dan Organisasi Vol. 2 No. 3 (2011): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (654.59 KB) | DOI: 10.29244/jmo.v2i3.14211

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The objectives of this research were (1) Assess the supply chain structure of cement products in PT Indocement Induk Prakarsa (ITP) Tbk; (2) Conduct performance measurement of supply chain management (SCM) for cement products in PT ITP Tbk approach Supply Chain Operations Reference (SCOR) model version 9.0; (3) Provide alternatives solution to the problem after the measurement is known along with suggestions of measurement and analysis activities of SCM at PT ITP Tbk. Calculation of performance metrics level 1 is the perfect order fulfillment (POF) 82.43%, order fulfillment cycle time (OFCT) 2 days, the cost of good sold (COGS) 53.84% and cash-to-cash cycle time (CTCCT) 53 days. Opportunity value that is calculated using the lost opportunity measure (LOM) is a POF registration COGS Rp 552,146,310,636 and Rp 127,956,658,590. The mapping level 2 shows PT ITP Tbk have performance lowest deliver process, because the expedition and transportation of cement is less effective and efficient in sending customer orders. Mapping level 3 shows in detail the process of delivering PT ITP Tbk, so it can answer why deliver a low performance. From the results of the overall SCM performance PT ITP Tbk good enough, but needs to be improved on the expedition and the distribution of transportation to reach the target business objectives set PT ITP Tbk, which is improving customer service and increase profits.
HUBUNGAN MUTU PELAYANAN DENGAN LOYALITAS PELANGGAN JASA PENGIRIMAN PAKET PADA KANTOR POS KOTA DEPOK Rahmawati, Emma; Hubeis, Musa
Jurnal Manajemen dan Organisasi Vol. 2 No. 2 (2011): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (581.747 KB) | DOI: 10.29244/jmo.v2i2.14198

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fice were (1) To identify the relationship between service quality and customer loyalty; (2) To analyze the relationship strength between service quality and customer loyalty; (3) Assessing the service quality level by Depok City Post Office. The data collecting were primary and secondary data. Convenience sampling was chosen as sampling technique. The research analyze by descriptive analysis, Importance Performance Analysis (IPA), Range and Rank Spearman correlation test, and processed by Microsoft Excel 2007 and Software SPSS 17.0 version for Windows. The study by IPA showed the attribute spread out around all quadrant with the majority attributes placed on quadrant III, however the study will be focused on attributes placed Quadrant I: completly of information media, quick service and complaint service, which are the main important factors to improve. The research finding was proven the customer is categorize as loyal customer. The analysis of work attributes level showed reliability has no relation with loyality. The Relationship between Good Quality of Customer Service and Customer Packaging Delivery Service Loyalty in Depok City Post Office is strong showed by r = 0,277.
FAKTOR-FAKTOR CUSTOMER EXPERIENCE MANAGEMENT YANG BERPENGARUH TERHADAP PENINGKATAN CITRA TELKOM SPEEDY PADA PT TELKOM KANDATEL BEKASI Nadhia, Aurora; Hubeis, Musa
Jurnal Manajemen dan Organisasi Vol. 2 No. 1 (2011): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (529.183 KB) | DOI: 10.29244/jmo.v2i1.14194

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Speedy as PT. Telkom Product is facing a high competition in internet services provider business. The product functional value is not sufficient to win the competition but it is need the internet service image as product image. Nowadays, Consumer perspective about product image is determined by their experiences. This is the reason behind Customer Experience Management (CEM) which defines as a process of managing customer experiences through company products or services. The factors of CEM are product, service, channel, promotion and brand. The research objectives at PT. Telkom Kandatel Bekasi are (1) to identify CEM factors of SPEEDY (2) to identify which CEM factors are influencing product image, (3) to indentify dominant CEM factor which influencing product imager (4) to recommend the effective implementation of CEM. The research showed 68,8 percent CEM factors were influencing Telkom Speedy image, which there are three factors e.g. product, promotion and brand were partially influenced Telkom Speedy image. Product was the most dominant factors of CEM which influenced image. The research recommended PT. Telkom to improve the quality of Telkom Speedy through speed of internet access improvement, front liners services, and promotion, to manage customer experience.
ANALISIS MUTU LAYANAN TERHADAP KEPUASAN PENGGUNA COMMUTER VENDING MACHINE DI STASIUN BOGOR Ayu Nuh, Audia Kalbila; Hubeis, Musa
Jurnal Manajemen dan Organisasi Vol. 11 No. 1 (2020): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (259.231 KB) | DOI: 10.29244/jmo.v11i1.30497

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Commuter line is the most commonly used transportation especially in Jakarta, Bogor, Depok, Tangerang and Bekasi (Jabodetabek). This study aims to analyze service quality that affecting the Commuter Vending Machine (C-VIM) user?s satisfaction in Bogor Station and to explain the most significant service quality that affecting C-VIM user?s satisfaction. The primary data is earned by using questionaires. The secondary data are in the form of literature and official publications of PT KAI Commuter Indonesia (PT KCI). The method to determine the respondent is done by using purposive sampling with sample of 100 respondents that had already used C-VIM. The result are then analyzed by multiple linear regression. The result showed that variables such as tangibles, responsiveness, realibility, emphaty and assurance simultaneously affect C-VIM user?s satisfaction. Partially responsiveness and realibility have significant and positive effect on C-VIM user?s satisfaction. Hence, the increase of quality in responsiveness and realibility affect more significant towards C-VIM?s user satisfaction compared to the increase of quality in tangibles, emphaty and assurance.
KAJIAN TINGKAT PENERAPAN MANAJEMEN MUTU PADA UMKM PENGOLAH IKAN PINDANG TRADISIONAL DAN HIGIENIS DI KABUPATEN BOGOR Bremanti, Lisa; Hubeis, Musa; Palupi, Nurheni Sri
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol. 13 No. 2 (2018): Manajemen IKM
Publisher : Institut Pertanian Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (799.529 KB) | DOI: 10.29244/mikm.13.2.159-166

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Boiled fish is a processing of fishery products that have great potential because of high public demanding. UMKM Cindy Group is a small and medium enterprise in Bogor regency who wished that their product could be competitive, so that the application of quality management is required. The objectives of this research were: (1) to identify the level of quality management implementation at traditional and hygienic boiled fish SMEs as well as; (2) to analyze the relation of the level of quality application to the performance of traditional and hygienic boiled fish SMEs. The method used was descriptive analysis; trend analysis (financial performance: Net Profit Margin (NPM), Return on Investment (ROI), Return on Equity (ROE) and non-financial performance (number of training, production volume, number of customers); and discriminant analysis. Sampling technique for filling questionnaire was purposive sampling. The results of the study found that the level of application of quality management system at traditional boiled fish was at the level between Quality Control Operator (OQC) and Foreman Quality Control (FQC), while hygienic cleansing was at the level between Statistic Quality Control (SQC) and Total Quality Management (TQM). The result of discriminant analysis show that the level of SMM implementation has an effect on the company performance of UD Cindy Group that was seen from sig value <0.05. On hygienic displacement had an increasing trend of non-financial performance and higher on the average of the last three years compared with traditional boiled fish
ANALISIS PERSEPSI NILAI, KEPEDULIAN KEAMANAN PANGAN DAN KESADARAN KESEHATAN YANG MEMENGARUHI KEINGINAN MEMBELI PANGAN ORGANIK (STUDI KASUS MAHASISWA S1 INSTITUT PERTANIAN BOGOR) Titus, Bungaran Raymond; Hubeis, Musa
Jurnal Manajemen dan Organisasi Vol. 7 No. 1 (2016): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (666.142 KB) | DOI: 10.29244/jmo.v7i1.14072

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Memasuki abad 21, kecendrungan gaya hidup sehat di kalangan masyarakat modern semakin meningkat dengan mengkonsumsi pangan organik dalam arti umum (sayur, beras, dan sejenisnya). Pangan organik adalah pangan yang diproduksi tanpa pupuk kimia atau pestisida. Tujuan penelitian adalah menganalisis pengaruh kesadaran kesehatan, persepsi nilai dan kepeduliaan keamanan pangan terhadap keinginan membeli pangan organik. Penelitian dilakukan terhadap sivitas IPB strata 1 dan teknik pengambilan contoh dengan Teknik Slovin dan Kuota. Metode analisis yang digunakan adalah regresi linear berganda dengan Statistical Product and Service Solutions (SPSS for windows versi 16.0). Hasil penelitian menunjukan secara parsial terdapat pengaruh positif persepsi nilai tentang pangan organik dan kesadaran kesehatan terhadap keinginan membeli produk pangan organik, di samping pengaruh negatif kepedulian keamanan pangan dengan keinginan membeli pangan organik. Secara simultan, terdapat pengaruh positif persepsi nilai tentang pangan organik, kepedulian pada keamanan pangan dan kesadaran kesehatan terhadap keinginan membeli pangan organik.
PENGENDALIAN MUTU PADA PROSES PRODUKSI DI TIGA USAHA KECIL MENENGAH TAHU KABUPATEN BOGOR Sonalia, Devi; Hubeis, Musa
Jurnal Manajemen dan Organisasi Vol. 4 No. 2 (2013): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (577.521 KB) | DOI: 10.29244/jmo.v4i2.12618

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Today the growth of Small and Medium Enterprises (SMEs) is increasing significantly along with the rise in competitiveness in this field. Accordingly entrepreneurs who want to get into the competition and do not want to be left behind by other SMEs in the business field have to pay attention to the quality of their product. The purpose of this study are: (1) to analyze the quality control (QC) on the production process in SMEs of Tofu (soybean cake) as Tahu  Bambu, Tahu Bandung Ashor and Tahu Bandung; (2) to  identify the factors which cause damage of Tofu as Tahu Bambu, Tahu Bandung Ashor and Tahu Bandung; (3) to identify the most influential factor affecting  the quality  of Tofu as Tahu Bambu, Tahu Bandung Ashor and Tahu Bandung; and (4) to assess the QC on the production process in the above three unit. The data used in this study were primary and secondary data. Primary data were obtained through direct observation and interviews with the SMEs, while the secondary data were taken from the internet and references such as books, journals and theses. Analysis tool used were Pareto Diagram, Cause and Effect Diagram and Control Chart. It is from Cause-Effect diagram that the factors affecting damage in three SMEs of Tahu were revealed, i.e human, raw materials, machines and tools, methods and environment with the main cause of most influence through analysis Pareto diagram is one piece. Quality control of the SMEs Tahu Bambu and SMEs Tahu Bandung  analyzed using by p Control Charts indicated that they were controlled.Keywords: Quality controls, Cause and effect diagram, Pareto chart, Control chart
KAJIAN STRATEGI PEMASARAN UBI CILEMBU (KASUS DI DESA CILEMBU, KECAMATAN PAMULIHAN, KABUPATEN SUMEDANG) Ervina, Cordelia; Hubeis, Musa; Pandjaitan, Nora H.
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol. 14 No. 1 (2019): Manajemen IKM
Publisher : Institut Pertanian Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (552.939 KB) | DOI: 10.29244/mikm.14.1.69-75

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One of areas which producing sweet potato is Cilembu Village, located in Pamulihan Subdistrict, Sumedang Regency.  The sweet Potato is famous as ubi Cilembu. The objectives of this research were to identify internal and external factors affecting raw material availability and continuity of marketing system of sweet potato Cilembu and to recommend alternative of effective and efficient marketing strategy of sweet potato Cilembu. This research used purposive sampling and also primary and secondary data. Respondents consisted of 30 people from 107 population of sweet potatoes Cilembu in Cilembu village. Analysis was conducted using IFE and EFE matrix, internal-external (IE) matrix, SWOT and QSPM method. From several strategies by using QSPM method, it had chosen one strategy to boost Cilembu sweet potato marketing by KUCP. The strategy was to encourage efforts in creating processing business medium scale of Cilembu sweet potatoes in order to get competitive processed products.
PENGARUH PENGUNGKAPAN CORPORATE SOCIAL RESPONSIBILITY TERHADAP KINERJA KEUANGAN DAN HARGA SAHAM PADA SEKTOR PROPERTI DI BURSA EFEK INDONESIA Hidayansyah, Putri Fika; Hubeis, Musa; Irwanto, Abdul Kohar
Jurnal Manajemen dan Organisasi Vol. 6 No. 1 (2015): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (737.889 KB) | DOI: 10.29244/jmo.v6i1.12195

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The company operational activities are performed with the purpose to maximize shareholder values; however, the company's activities have impacts on environment, social, economiy and community. In order to comply with the government regulation, companies must conduct Corporate Social Responsibility (CSR), because investors are more interested in companies which have a good image in the community. This leads to make consumer loyalty higher and subsequently increases the company's profitability and company's stock values. The purpose of this study was to analyze the influence of CSR disclosure on Corporate Financial Performance (CFP) and stock prices. This study used 20 samples of property companies in the Indonesia?s Stock Exchange selected by purposive sampling. Data were processed and analyzed using Structural Equation Modeling (SEM) with software smartPLS. This research shows that valid indicators measure CSR at property sector include environment, human rights and society. A valid indicator measuring financial performance construct is only Market Value Added (MVA) and stock return is the valid indicator to measure stock price construct. The hypothesis test shows that CSR disclosure had significant effect on CFP, but the CSR disclosure had no significant effects on stock price, and CFP had no significant effects on stock prices.Keywords : corporate social responsibility, financial performance, stock price, property sector
Co-Authors - Adelita - Aslichan, - - Rohayati, - ., Indupurnahayu Abdul Kohar Irwanto Agus Heri Purnomo, Agus Heri Agus Maulana Agus Susilo, Dwi Aida Vitayala S. Hubeis Aji Hermawan Amiruddin Saleh Amrullah, - Andrian Andrian Annas, Enrico Annisa Milana Ano Juhana Arfian Muslim Arianti, Windy Putri Arief Daryanto Arif Satria Ariharti, Mira Astuti Aris Munandar Aris Wijayanto Ayu Nuh, Audia Kalbila Basita Ginting Basita Ginting Sugihen Bremanti, Lisa Budi Purwanto Budi Suharjo Darwin Kadarisman DEDDY MUCHTADI Deden Taufik Komara, Deden Taufik Delmayuni, Asri destama, afrian Dewi, Wiwi Kania Djuara P. Lubis Dwiyanti, Rizda E. Srivishnu Herlambang Eko Ruddy Cahyadi Elvirysma T. Nainggolan Emma Rahmawati Endang Gumbira Said Eriyatno Eriyatno Ervina, Cordelia Euis Sunarti FARAH FAHMA Fransiska R Zakaria FRANSISKA RUNGKAT ZAKARIA Gendut Suprayitno Ginting, Agustina Pertisia Ginting, Zeany Cahyari Giyatmi Giyatmi Gunadi Sindhuwinata Hardiana Widyastuti Hari Wijayanto Hartoyo Hartoyo Herien Puspitawati Hidayansyah, Putri Fika I Nyoman Suisnaya Ignatius Jeffrey Ika Yuliasari Illah Sailah IMAN SANTOSO Indaryanto, Adrid Indupurnahayu, Indupurnahayu Intan Zania Irwondy, Irvian Syahbani jaya, Muhammad nur Jimmy Rusma Komar Sumantadinata Lanny Syamsir M. Joko Affandi M. Syamsul Maarif Mahdane, Afri Masrukin Masrukin, Masrukin Mayasari, Yiyis Muhammad Syamsun Mukhamad Najib Muldjono, Pudji Mutakin, Anas Nadhia, Aurora Nindatu, Peinina Ireine Ninuk Purnaningsih Nora H. Pandjaitan Nora Herdiana Pandjaitan Nunung Nurhayati Nur Hadi Wijaya Nur, Fadzriani Nurheni Sri Palupi Nurmala Katrina Pandjaitan Nurul Dwi Prihutami, Nurul Dwi Oktavia, Yenny Panca Dewi Setyarini Partogi S. Samosir Parulian Hutagaol Poppy Novita Pasaribu Pudji Muljono Putri, Revina Devitani Rachmayanti, Dewi Radhian, Wahyu Fikri Rilus Kinseng Rini Andriani Sadikin Kuswanto Santoso Budi Widiarto Sapta Raharja Sarwititi Sarwoprasodjo Setiadi Djohar Setyawati, Dian Setyo Susilo Silviyanti, Serly Singmin Johanes Lo Siti Amanah Siti Kipdiyah Sjafri Mangkuprawira Soeboer, Deni Achmad Sonalia, Devi Suharyono Suharyono Sumardjito, Herry Sundoro, Bagus Yudo Suratni Suratni Suryahadi Suryahadi Sutowo, Irpan Ripa?i Tatik Yuniarti Titus, Bungaran Raymond Trista Fristovana Wine Widiana Wisman Indra Angkasa Yosep Rizal Yudha Iman Sulistya ZULKARNAIN ZULKARNAIN