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Journal : JIEMS (Journal of Industrial Engineering and Management Systems)

Pengaruh Kualitas Pelayanan dan Fasilitas Lahan Parkir terhadap Kepuasan Civitas Kampus Nugraha, Asep Erik; Kusnadi, Kusnadi; Dampang, Sarah
JIEMS (Journal of Industrial Engineering and Management Systems) Vol 12, No 1 (2019): Journal of Industrial Engineering and Management Systems
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (22.633 KB) | DOI: 10.30813/jiems.v12i1.1466

Abstract

The demand for accessible parking services and facilities are growing in the University of Singaperbangsa Karawang (Unsika). This occurred due to the increasing number of vehicles need parking spaces. Some problems can happen because of scrambling over the space, the improper of parking lot building, the ineffective actions in allocating and checking the traffic signs, and the unavailability of traffic signs. The focus of this research was the campus community who use the parking lot. They became the object of the research. The data analysis was used to determine the level of the satisfaction of the campus community towards the service quality and parking facilities in Unsika using the Wilcoxon Signed Rank Test method with Statistical Product and Service Solutions (SPSS) application. The results showed that the campus community was complaining about the quality of service and parking facilities. The perceptions were given in the form of negative perceptions because it was not in line with expectations. The respondents were hoping that the university would pay attention to the quality of services and facilities.
Pengaruh Kualitas Pelayanan dan Fasilitas Lahan Parkir terhadap Kepuasan Civitas Kampus Nugraha, Asep Erik; Kusnadi, Kusnadi; Dampang, Sarah
JIEMS (Journal of Industrial Engineering and Management Systems) Vol 12, No 1 (2019): Journal of Industrial Engineering and Management Systems
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (734.475 KB) | DOI: 10.30813/jiems.v12i1.1536

Abstract

The demand for accessible parking services and facilities are growing in the University of Singaperbangsa Karawang (Unsika). This occurred due to the increasing number of vehicles need parking spaces. Some problems can happen because of scrambling over the space, the improper of parking lot building, the ineffective actions in allocating and checking the traffic signs, and the unavailability of traffic signs. The focus of this research was the campus community who use the parking lot. They became the object of the research. The data analysis was used to determine the level of the satisfaction of the campus community towards the service quality and parking facilities in Unsika using the Wilcoxon Signed Rank Test method with Statistical Product and Service Solutions (SPSS) application. The results showed that the campus community was complaining about the quality of service and parking facilities. The perceptions were given in the form of negative perceptions because it was not in line with expectations. The respondents were hoping that the university would pay attention to the quality of services and facilities.
Co-Authors A. Erna Rochiyati S., A. Erna Adhitama, Rizky Sandy Adila Prabasiwi, Adila Agus Mulyono Akmad Aniq Barlian, Akmad Aniq Aleksander Purba alfiah alfiah Anggraini, Fitria Anggy Rima Putri, Anggy Rima Ardyanto Darmanto Ariningrum, Hardini Aristha, Aristha azkya, Agi Bambang Supriatno Bayu Surarso Brimantara, Dimas Fadjri Chandra, Kristian Dalmasius Ganjar Subagio Dampang, Sarah Dene Herwanto, Dene Desiyanti, Ouw Dewi Sulistyorini, Dewi DWI SUSILANINGSIH Egie Triana Devi, Egie Triana Eka Yanti, Nandia Desi Fauzia, Iva Siti Gunarko Gunarko Gunawan Pakki Gunawan, Iba Hadining, Aulia Fashanah Hani Susanti, Hani Hariyanto Bambang Hendri Maja Saputra Heru Nurcahyo I Wayan Diana Iing Lukman Inur Tivani, Inur Irmansyah Irmansyah Islamiati, Fiqa J Juansah Lena Magdalena, Lena Lestari, Sintia Listiawati, Septi Mohammad Masykuri Mudrikah, Ritali Evi Mufti Amir Sultan, Mufti Amir Muhammad Kahfi, Muhammad Muhammad Luthfi Nani Purwati Ningsih, Eka Sari Nugraha, Asep Erik Nugraha, Asep Erik Nugraha, Prasetya Putra Nur Faizah Puspita, Indah Lia Rajani, Ahmad Ramdan, Heri Muhammad Ridwan Arief Subekti Safitri, Lina Ayu Sari Lestari Sari, Elfrida Iriana Sari, Kristin Candra Sariwulan Diana Soedarmo, Wahyoe Soetoro Soetoro, Soetoro Sofyan Akhmad Sri Mulyani Subaharianto Andang Suhara, Suhara Suherman, Robi Sunarlan Sunarlan, Sunarlan Susiyarti Susiyarti, Susiyarti Taryana Taryana, Taryana Tito Hardiyanto, Tito Topik Hidayat Wahyudin Wahyudin Wahyul Amien Syafei Wibisono Bambang Wijoyo, Eko Wilda Amananti Yahya Rian Hardiansyah, Yahya Rian Yanti Hamdiyati YAYAN SANJAYA Zubaidah Amir MZ Zulkarnain, Zulhilmi