Tutik Pebrianti
Politeknik Darussalam Palembang

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PENGARUH MOTIVASI DAN KEPUASAN KERJA TERHADAP KINERJA PEGAWAI BADAN PUSAT STATISTIK KABUPATEN OGAN ILIR Pebrianti, Tutik; Suroso, Imam
Jurnal Manajemen Kompeten Vol 1 No 2 (2018): Jurnal Volume 1 Number 2 Desember 2018
Publisher : Sekolah Tinggi Ilmu Ekonomi Rahmaniyah Sekayu

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Abstract

This study entitled " the effect of motivation and job satisfaction toward job performance of Badan Pusat Statistik employees Ogan Ilir regency”. Population is used in this study  is 31 persons employees of Badan Pusat Statistik Ogan Ilir  regency and all of population is as sample, too by consideration that all the employees have more than two years working period and they have status as civil servants. Sampling technique used saturated sampling. Partially research result showed that motivation has no significantly effect towards employees job performance but in contrast job satisfaction has a partially significanteffect Towards empolyees job performance of Badan Pusat Statistik Ogan Ilir regency with f obtained value is 10.295 andR square value is 0.433 (43.3%) with multiple regression equation:Y=6.619 + 0,256X1 + 0,3X2 + e. While dominant variable which is influence Badan Pusat Statistik employees' job performance in Ogan Ilir regency is job satisfaction variable by significant valUe (p=0.05 and b=0.3). If the employees' job satisfaction  is high so organization performance will be good and vice versa.
PERSEPSI KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN PETUGAS DI BAGIAN PENDAFTARAN PADA PUSKESMAS SEMATANG BORANG PALEMBANG Pebrianti, Tutik; Porwani, Sri
Jurnal Ekonomi Global Masa Kini Vol 8, No 2
Publisher : Jurnal Ekonomi Global Masa Kini

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Abstract

This research was conducted to find out the Perception of outpatient satisfaction to service officersin registration sectionat Puskesmas Sematang Borang Palembang.Data collecting was conducting by using questionnaire instruments in form of questions. The result of this research showed that: satisfaction of outpatient to service of lowest registration officer that  is a statementof charge equal to 66,67%. The perception is most dominant from the outpatient satisfaction  to service officers in registration section that is a statement of service officers in registration section with a courtesy of 81,67%. Keywords: Perseption, Outpatient Satisfaction, Service.
Determinasi Kualitas Layanan, Prosedur Layanan, Lingkungan Kerja dan Implementasi Kebijakan Terhadap Kepuasan Masyarakat pada Samsat Kota Palembang Sumatera Selatan Thoyib, M.; Satriawan, Indra; Husin, Farida; Pebrianti, Tutik; P., Satria
MBIA Vol 18 No 1 (2019)
Publisher : Direktorat Riset dan Pengabdian kepada Masyarakat Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33557/mbia.v18i1.335

Abstract

Efforts to support the provision of fast public services, for that we need a government system that supports the creation of quality public service delivery. This research was conducted to determine the factors that determine and influence community satisfaction in Palembang City samsat. The factors studied were the influence of service quality, service procedures, work environment, and policy implementation on community satisfaction partially and simultaneously. This research was collected by sampling techniques using purposive sampling which is part of nonprobability sampling with the help of research instruments in the form of 124 sheets / respondents which were distributed directly to the SAMSAT Office of Palembang City aimed directly at the people in the office. in this study analyzed using multiple linear regression models with the help of SPSS version 22.0 software. The results are estimated to have the effect of independent variables on dependents both partially and simultaneously. The dominant coefficient of influence on satisfaction is Policy Implementation of 0.288 and the lowest is the service procedure of 0.181. The independent variable can explain 48% (R2, RSquare) and the remaining 52% is influenced by other factors not included in this study.