Rizky Pratama Putra
Airlangga University

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Pengaruh Kualitas Pelayanan Islami Terhadap Kepuasan dan Loyalitas Nasabah Bank BRI Syariah Surabaya Putra, Rizky Pratama; Herianingrum, Sri
Jurnal Ekonomi Syariah Teori dan Terapan Vol 1, No 9 (2014): September-2014
Publisher : Jurnal Ekonomi Syariah Teori dan Terapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (239.783 KB)

Abstract

This study aims to determine the influence of the Islamic service quality on customer satisfaction and loyalty switching intentions moderated by religious knowledge level in in Customer of BRISyariah Bank in Surabaya.The research method used is quantitative approach. This research use a total of 96 customers of BRISyariah Surabaya. Customer characteristics used are Moslem, registered as a funding or deposit customer for at least a year. The sampling technique is purposive sampling. This research uses a method PLS (Partial Least Square).The results showed that Islamic service quality has a positive and significant impact on customer satisfaction. Other results showed that customer satisfaction has significant impact to customer loyalty and Islamic service quality has significant effect on customer loyalty. This results in accordance with the theory of Othman and Owen that CARTER could be used to measure the quality of service on Islamic Banking. Suggestion for the BRISyariah Bank in Surabaya should maintain and improve its service quality in order to improve satisfaction and form a loyal customer. For further research, can be done by adding another variable which affect customer satisfaction and loyalty.
Aplikasi Absensi Perkuliahan Berbasis Android Studi Kasus Absensi FKTI Universitas Mulawarman Putra, Rizky Pratama; Haeruddin, Haeruddin; Puspitasari, Novianti
JURNAL REKAYASA TEKNOLOGI INFORMASI Vol 3, No 1 (2019): Juni 2019
Publisher : Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (128.055 KB) | DOI: 10.30872/jurti.v3i1.2457

Abstract

Pemanfaatan teknologi yang tepat dapat berguna untuk berbagai aktivitas akademik dapat membantu dalam proses aktivitas perkuliahan dan mengolah data yang dapat menghasilkan informasi yang akurat dan cepat. Aktivitas perkuliahan diawali dengan absensi yang terdapat dibagian akademik yang masih berupa kertas oleh mahasiswa. Hal ini memungkinkan rusak atau hilangnya data absen tersebut. Terlebih lagi terdapat beberapa mahasiswa yang melakukan titip absen kepada temannya. Hal ini juga menyebabkan terjadinya kesalahan dan keterlambatan dalam proses absensi dan pengolahan data perkuliahan mahasiswa. Dengan menggunakan smartphone yang mempunyai Global Positioning System (GPS) untuk membantu dalam mengetahui lokasi pengguna. Pembuatan Aplikasi menggunakan android studio dan bahasa java dengan metode pengembangan waterfall mencakup kegiatan Requirement,  Design, Implementation, Verification, dan Maintenance. Desain sistem menggunakan pemodelan berorientasi objek yaitu Unified Modeling Language (UML). Hasil akhir yang diperoleh dari penelitian ini adalah sebuah aplikasi berbasis android yang digunakan mahasiswa dalam melakukan proses absensi dan dosen untuk memonitoring absensi mahasiswa yang telah melakukan absensi melalui perangkat smartphone.
Pengaruh Kualitas Pelayanan Islami Terhadap Kepuasan dan Loyalitas Nasabah Bank BRI Syariah Surabaya Putra, Rizky Pratama; Herianingrum, Sri
Jurnal Ekonomi Syariah Teori dan Terapan Vol 1, No 9 (2014): September-2014
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (239.783 KB) | DOI: 10.20473/vol1iss20149pp%p

Abstract

This study aims to determine the influence of the Islamic service quality on customer satisfaction and loyalty switching intentions moderated by religious knowledge level in in Customer of BRISyariah Bank in Surabaya.The research method used is quantitative approach. This research use a total of 96 customers of BRISyariah Surabaya. Customer characteristics used are Moslem, registered as a funding or deposit customer for at least a year. The sampling technique is purposive sampling. This research uses a method PLS (Partial Least Square).The results showed that Islamic service quality has a positive and significant impact on customer satisfaction. Other results showed that customer satisfaction has significant impact to customer loyalty and Islamic service quality has significant effect on customer loyalty. This results in accordance with the theory of Othman and Owen that CARTER could be used to measure the quality of service on Islamic Banking. Suggestion for the BRISyariah Bank in Surabaya should maintain and improve its service quality in order to improve satisfaction and form a loyal customer. For further research, can be done by adding another variable which affect customer satisfaction and loyalty.