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Journal : Media Eksakta

IMPLEMENTASI SISTEM MUTU ISO-9000 TERHADAP KINERJA PUSKESMAS DI KOTA PALU Syamsuddin, Syamsuddin
Media Eksakta Vol 5, No 2 (2009)
Publisher : Media Eksakta

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Abstract

The goal, hence method of data collecting used is census method, type of research deskriptif-verifikatif, method of research of explanatory survey, technique used is cross sectional, and also object in this research is performance of puskesmas TQM in Palu City. Result of first hypothesis examination (product aspect) indicating that system of quality of ISO-9000 from product aspect by parsial have an effect on positive to performance of puskesmas TQM in Palu City that is equal to 0.215 or 21.5 gratuity; with the detail is level of direct influence that is 27.0 gratuity, and also the level of indirect influence which is passing aspect of action and aspect of management role that is (- 5.6) gratuity. Result of first hypothesis examination (action aspect) indicating that system of quality of ISO-9000 from execution aspect by parsial have an effect on the negative to performance of puskesmas TQM in Palu City that is equal to (-0.121) or (-12.1) gratuity; with the detail is level of direct influence that is 6.3 gratuity, and also the level of indirect influence which is passing aspect of product and aspect of management role that is (-0.184) gratuity. Result of first hypothesis examination (aspect of management role) indicating that system of quality of ISO-9000 from aspect of management role by parsial have an effect on positive to performance of puskesmas TQM in Palu City that is equal to 0.443 or 44.3 gratuity; with the detail is level of direct influence that is 56.3 gratuity, and also indirect influence which is passing aspect of product and action aspect that is (-12.0) gratuity.  Result of second hypothesis examination indicate that the system of quality of ISO-9000 (product aspect, action aspect, aspect of management role) by simultan have an effect on to performance of puskesmas TQM in Palu City that is equal to 53 gratuity, and also 47 gratuity determined by external variable is which not studied.
Co-Authors A. Hardianti Yunus, A. Hardianti Abd Kadir, Abd Abdul Kadir Abdullah, Muhammad Wahyuddin Adam, Kaharudin Adnan Adnan Afgani, Jamaluddin Al Agam Ihsan Hereri Agustina, Betti Ahmad Ridhay Ahyamaqvirah, Rivayani Ainul Uyuni Taufiq, Ainul Uyuni Ainun Marliah Alaa, Siti Alim, Nur Alim, Nur Alprince Maleso amsah, amsah Anas, Nur Ayu Anggriani, Misba Angraini, Lily Maysari Anita Rahayu Anjani, Najwa Arina Rohmatika, Arina Asria, Yufaizanur Astriana Napirah Aswar, Dody Azlinda Azman, Azlinda Baa, La Ode Badarwan Badarwan, Badarwan Bambang Hendro Sunarminto Barasandji, Saharaduin Bulotio, Nur F Cahaya, Aldina Chairiyah chairiyah, Chairiyah Christi L., Rita Cut Nur Ichsan Didik Indradewa dirgantary, salvitia Efendi Efendi Erwin Abdul Rahim, Erwin Abdul Fadila, Nanda Firdaus Firdaus Firman Nasiu Hairil Adzulyatno Hadini Halimursyadah Halimursyadah Halimusyadah, Halimusyadah Hardianto, Mujib Harimei, Bambang Harisah, Sitii Hasanuddin Hasanuddin Hatta Muhammad HD, Julita Heryanto, Religius Ibrahim, Agustriyono Idris Patekai Illa, Illa Indradewa, D. Indradewa, D. Isami, Perawati Ishak Ishak Ismail A. Sanusi Isnaeni, Purnaning Dhian Isnaini, Purnaning Dhian Jimi, Andi Asiz Jimi, Andi Azis Juanda, Hafiz Juhriati, Juhriati Juliana Juliana Jumatriani, Jumatriani Juwanto Juwanto Kamal, Muhammad Irfan Katmono, Katmono Keban, Sesilia A Keban, Sesilia A Khairanisyah, Putri Kurniawan, Widhi La Alimuddin, La Alimuddin La Ode Nafiu La Ringgasa La Ringgasa, La Ringgasa Lamai, Suhartini Lantu, Lantu Lantu, Lantu Lopulalan, Febiang M. Abduh Ulim Makmur Nurdin, Makmur Mardiah Mardiah Marlina Marlina Maulidia, Vina Mawo, Junita Seravi Muh. Ikhsan, Muh. Muhammad Azwir, Muhammad Muhammad Nasri MUHAMMAD TAUFIK Muhammad Yunus Muhammad Yusuf Hidayat, Muhammad Yusuf Muhammad Zuhdi Muhammad Zulfitrah Muharam, Ade Muhtar, Indra Jaya Mulis Mulis, Mulis Mulki, Malikul Murtadha, Murtadha Nahra Fahmi Nanda Mayani Nasution, Rahmat Fitra Yandi Nazaruddin, Rezkiawati Ni Ketut Sumarni nofrika, vony nofrika, vony Nursinar, Sitti Nurul Qomariyah Olii, Abd. Hafidz Orna, Orna Pairin Pairin, Pairin Pandaleke, Alex Y. Pantanemo, Fauzia Parwati Parwati Prapto Yudono Pratama Bayu Santosa Pratama, Iswar Edis Purnama, Susan PURNAMASARI, YAYUK OKTA Puspita, Neza Putu Nara Kusuma Prasanjaya Rahadi, Syam Rahmat Hidayat Rahmawati Rahmawati Ratna Ayu Damayanti, Ratna Ayu Retnawati, Titin Rita Hayati Rizkiana, Ricka Rusdin, Famri Ruslan Ruslan Sabrianto Aswad, Sabrianto Safriani Safriani, Safriani Saharudin Saharudin Sahrudin Barasandji Salid, Wa Laili Samra, Toto Rafiko Samrin Samrin, Samrin Santi, Kanya Eka Simanjuntak, Dayang Rahmanita Sinapati Sinapati Siti Hafsah Stanislaus, Stanislaus Sudarkam R. Mertosono Suhartini Dg. Matata Sukrisna, Bakti Sukrisna, Bakti SULUSYAWATI, HENI Sura, I Wayan Susanti, Ariska Sutopo, Dedem Syafruddin Syafruddin Syahdani, Amelia Syahrial Ayub, Syahrial Syakirah, St. Syamsuddin, Erfan Syarif, Syaiful T. Sarwanidas Taha, Miftahul Janna TAKDIR SAILI Tamrin Tamrin Tamutu, Rahman Tasfa, Dewi Muetia Teti Arabia Thalib, Rahmat Hidayat Tjut Chamzurni Tri Tunggal, Tri Tungga, Jefri Ulim, M Abduh ulim, Muhammad abduh ULINSA, ULINSA Utami, Ni Nyoman Tri Utomo, Gunadi Setyo Wahyu, Riswan Wahyuni, Arum Wirawan, Rahadi Ys., Hardi Yuliana Yuliana Yunidar Nur Yunidar Yunidar Yusman Bakri Z, khairani zahara, ita