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Journal : Jurnal Desentralisasi

PENINGKATAN KUALITAS PELAYANAN PUBLIK : KONSEP, INDIKATORINDIKATOR SERTA MODEL PENGUKURANNYA Warsono, Hardi
Jurnal Desentralisasi Vol 10 No 2 (2012): Jurnal Desentralisasi Vol.10 No.2 Tahun 2012
Publisher : Pusat Pelatihan dan Pengambangan dan Kajian Desentralisasi dan Otonomi Daerah Lembaga Administrasi Negara

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Abstract

The paradigm of public service reform direct public services quality improvement efforts on strengthening civil society, good governance, which looks at strengthening of the market mechanism and the greater community role in the formulation and implementation of public service policies. This is in line with the spirit of public service law that gives considerable space in the community's participation. Therefore, improving the quality indicators should also be reflected in the charge. Until now the government to assess the quality of public services by giving trophies to the two levels of service, ie, on a macro scale by giving Citra Bhakti Abdi Negara known by the acronym CBAN, and at the micro scale by awarding trophies Citra Pelayanan Prima (CPP). Macro associated with the assessment of the district / city governments in the provision of services to the community, while the micro is an assessment on service delivery in the unit of service providers.
Co-Authors Abdul Hakim Pranata Putra, Abdul Hakim Pranata Ade Putri Febriandini, Ade Putri Adi Nugroho Aloysius Rengga Amalia Hani Rahmawati, Amalia Hani Andika Maharani, Andika Anila Primadara Atika, Ayu Audia Arsyad Nurwinendra, Audia Arsyad Aufarul Marom Ayun Sriatmi Azlansyah, Sultan Syarief Billah, Muhammad Naufal Mu’tashim Bisri, Devitasari Nur Fadzilah Chriswardani Suryawati Cynthia Cynthia Dari, Diah Wulan Dewi Bulan Azizah Dwiatmoko, Sujarwanto Dyah Hariani Dyah Lituhayu Eko Putri Septyani Ellys Kusuma Wardani Endang Larasati Setianingsih, Endang Larasati Fajar S., Soni Mukhammad Faris Ridho Fatmala Resti Harmoko Fitri Handayani Fretes, Elzina De Gama Maula Rahman Gutama, Muhammad Sofyan Handayani, Alfina Herta Sitorus Hesti Lestari Hidayani, Hanifatul Ida Hayu Dwimawanti Ika Puji Rahayu Laode Hishar Noto Susanto Laras, Dena M.Si., Agus Margaretha Suryaningsih Moch. Mustam Mochamad Mustam Mochammad Mustam Muhammad Alif Muhammad Mustam Mujaddid Khoirunnas, Mujaddid Musu, Krisantus Lou Niken Septihandini Puspaningtyas Nita Haryanti, Nita Nopiyanti Nopiyanti, Nopiyanti Novanis, Ria Octaviana, Rica PRASETYO, SIDIQ Pratiwi, Nina Galih Priyadi, Budi Puspo Priyadi, Budi Puspo Puguh Adi Nugroho Puspitasari, Lifia Putri Prissilia Pramitha, Putri Prissilia Putri, Nadila Olivia Intan Qurniawati, Desti Relinda Rahayu Grahadyastiti Rahayu, Sierfi Rahma, Arini Alfia Retna Hermana Riantika, Bunga Rismaya Rihandoyo Rihandoyo Saputri, Rina Ade Sholiha, Afif Fauziyani Sipayung, Arfan Zulkan Sofyandi, Arif Sri Suwitri Sukmajaya, S Sukmajaya, S Sundarso Sundarso Susi Sulandari Sutiyani Yoga Iswari Sutopo Patria Jati Syifa Azmy Khoirunnisa Taufik Zaenal Abidin, Taufik Zaenal Titik Djumiarti Tri Yuniningsih Triastuti, Akyuning Vera Marlia Puspita Wahyu Iriani Wicaksono, Ilham Yoga Yuanitia Pratiwi Youke Faradhilla Nasution, Youke Faradhilla Yuni Kurniasih, Yuni Yuwono, Dhiarbima Adi Zainal Hidayat