Endang Widjajanti
Program Studi Teknik Sipil Institut Sains dan Teknologi Nasional

Published : 11 Documents
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Journal : Jurnal Transportasi

KUALITAS TINGKAT PELAYANAN MINIMUM TERMINAL KARGO DOMESTIK BANDAR UDARA Subekti, Sitti; R. Agah, Heddy; Widjajanti, Endang
Jurnal Transportasi Vol 12, No 3 (2012)
Publisher : Jurnal Transportasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (484.494 KB)

Abstract

Quality of cargo management services is primary consumer expectation indicator measured by the dimension model and the minimum service time. Likert scale of five levels is use, analyzed with Important Performance Analysis and Performance Analysis Approach to portray the user perception and expectation. Five dimensions of quality aspect are selected such as reliability, responsiveness, assurance, empathy, and physical evidence. Two air cargo companies operating at Jakarta International Airport Soekarno Hatta are selected as respondents with sample sizes of 46 and 33 are observed. A grid with four quadrants is developed. The result shows that the two operator need improvement to reach minimum service time of 30 minutes. The existing system is in a range between 46 to 51.51 minutes to finish all system services steps. To reach the minimum service time, the operator management, equipment, and tools must be improved.Keywords: Domestic terminal, cargo, service quality, Importance Performance Analysis
PERSEPSI PENGGUNA FASILITAS ZONA SELAMAT SEKOLAH Kusmaryono, Ismono; Rusgiyarto, Ferry; Widjajanti, Endang
Jurnal Transportasi Vol 10, No 3 (2010)
Publisher : Jurnal Transportasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (203.693 KB)

Abstract

School Safety Zone, as an instrument to reduce traffic speed in a school area, has been implemented in Indonesia. This study tried to evaluate the effectiveness of the School Safety Zone based on the perception of its users, including students, teachers, parents, and travelers around the school. The results show that most ofthe respondents understand very well the meaning and the purpose of the School Safety Zone. However, it is also found that “Four Ts” method has not been recognized well by the respondents.Keywords: school safety zone, perception, Four Ts method
PERSEPSI PENGGUNA FASILITAS ZONA SELAMAT SEKOLAH Kusmaryono, Ismono; Rusgiyarto, Ferry; Widjajanti, Endang
Jurnal Transportasi Vol 10, No 3 (2010)
Publisher : Jurnal Transportasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (203.693 KB) | DOI: 10.26593/jt.v10i3.395.%p

Abstract

School Safety Zone, as an instrument to reduce traffic speed in a school area, has been implemented in Indonesia. This study tried to evaluate the effectiveness of the School Safety Zone based on the perception of its users, including students, teachers, parents, and travelers around the school. The results show that most ofthe respondents understand very well the meaning and the purpose of the School Safety Zone. However, it is also found that “Four Ts” method has not been recognized well by the respondents.Keywords: school safety zone, perception, Four Ts method
KUALITAS TINGKAT PELAYANAN MINIMUM TERMINAL KARGO DOMESTIK BANDAR UDARA Subekti, Sitti; R. Agah, Heddy; Widjajanti, Endang
Jurnal Transportasi Vol 12, No 3 (2012)
Publisher : Jurnal Transportasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (484.494 KB) | DOI: 10.26593/jt.v12i3.496.%p

Abstract

Quality of cargo management services is primary consumer expectation indicator measured by the dimension model and the minimum service time. Likert scale of five levels is use, analyzed with Important Performance Analysis and Performance Analysis Approach to portray the user perception and expectation. Five dimensions of quality aspect are selected such as reliability, responsiveness, assurance, empathy, and physical evidence. Two air cargo companies operating at Jakarta International Airport Soekarno Hatta are selected as respondents with sample sizes of 46 and 33 are observed. A grid with four quadrants is developed. The result shows that the two operator need improvement to reach minimum service time of 30 minutes. The existing system is in a range between 46 to 51.51 minutes to finish all system services steps. To reach the minimum service time, the operator management, equipment, and tools must be improved.Keywords: Domestic terminal, cargo, service quality, Importance Performance Analysis
PERSEPSI PENGGUNA FASILITAS ZONA SELAMAT SEKOLAH Kusmaryono, Ismono; Rusgiyarto, Ferry; Widjajanti, Endang
Jurnal Transportasi Vol 10, No 3 (2010)
Publisher : Forum Studi Transportasi antar Perguruan Tinggi (FSTPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (203.693 KB) | DOI: 10.26593/jt.v10i3.395.%p

Abstract

School Safety Zone, as an instrument to reduce traffic speed in a school area, has been implemented in Indonesia. This study tried to evaluate the effectiveness of the School Safety Zone based on the perception of its users, including students, teachers, parents, and travelers around the school. The results show that most ofthe respondents understand very well the meaning and the purpose of the School Safety Zone. However, it is also found that “Four Ts” method has not been recognized well by the respondents.Keywords: school safety zone, perception, Four Ts method
KUALITAS TINGKAT PELAYANAN MINIMUM TERMINAL KARGO DOMESTIK BANDAR UDARA Subekti, Sitti; R. Agah, Heddy; Widjajanti, Endang
Jurnal Transportasi Vol 12, No 3 (2012)
Publisher : Forum Studi Transportasi antar Perguruan Tinggi (FSTPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (484.494 KB) | DOI: 10.26593/jt.v12i3.496.%p

Abstract

Quality of cargo management services is primary consumer expectation indicator measured by the dimension model and the minimum service time. Likert scale of five levels is use, analyzed with Important Performance Analysis and Performance Analysis Approach to portray the user perception and expectation. Five dimensions of quality aspect are selected such as reliability, responsiveness, assurance, empathy, and physical evidence. Two air cargo companies operating at Jakarta International Airport Soekarno Hatta are selected as respondents with sample sizes of 46 and 33 are observed. A grid with four quadrants is developed. The result shows that the two operator need improvement to reach minimum service time of 30 minutes. The existing system is in a range between 46 to 51.51 minutes to finish all system services steps. To reach the minimum service time, the operator management, equipment, and tools must be improved.Keywords: Domestic terminal, cargo, service quality, Importance Performance Analysis