Rika novyanti, Rika
Administration Science, Faculty of Business Administration,State Polytechnic of Banjarmasin, Banjarmasin, South Kalimantan. Indonesia

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PENGUKURAN KEPUASAN NASABAH TERHADAP CUSTOMER SERVICE PADA PT BANK RAKYAT INDONESIA (PERSERO) Tbk, PEMBANTU KAYU TANGI BANJARMASIN Nurchosyanti, Nurchosyanti; Novyanti, Rika; Shintia, Novi
At-Tadbir : jurnal ilmiah manajemen Vol 3, No 1 (2019): At-Tadbir : jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (541.258 KB) | DOI: 10.31602/atd.v3i1.1743

Abstract

Banks as financial services sector must absolutely pay attention to the quality of service to their customers. The service performed is a form of the best service provided by a bank to provide satisfaction to customers. The purpose of this study was to determine the level of customer satisfaction with the service of Customer Service of PT Bank Rakyat Indonesia (Persero) Tbk, the Banjarmasin branch of Kayu Tangi. This study uses a descriptive qualitative approach, which is to give an overview of the events studied so that it is easier for writers to get objective data in order to know and understand how employee motivation affects performance. The population in this study is the customer who made the main transaction in the Customer Service section of PT Bank Rakyat Indonesia (Persero) Tbk, Banjarmasin Tangi Wood Branch Office. Samples are taken randomly and are considered to represent the answers of all customers in the bank. The number of samples taken was 80 respondents. The results of this study indicate that the measurement of customer satisfaction with Customer Service at PT Bank Rakyat Indonesia (Persero) Tbk, Kayu Tangi Banjarmasin Sub-Branch Office still needs to be developed because there are some criticisms from customers of the servqual dimensions namely, Tangible, Reliability, Responsiveness, Assurance and Empaty. Keywords: Customer Satisfaction, Customer Service, Service Quality, Customer and Service
Manajemen Perpustakaan Sekolah pada SDN Mawar VI Banjarmasin Novyanti, Rika; Dahrani, Fitriani; Padli, Padli; Maharani, Sari Heppy
Jurnal IMPACT: Implementation and Action Vol 1 No 1 (2018): Jurnal IMPACT : Implementation and Action
Publisher : Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (698.893 KB)

Abstract

Perpustakaan merupakan salah satu sarana yang paling dibutuhkan didalam pembangunan dunia pendidikan sebagai sumber belajar yang diperlukan dalam kegiatan belajar mengajar. Tujuan kegiatan pengabdian kepada masyarakat ini adalah untuk mengetahui apakah pengelolaan penyimpanan buku perpustakaan sesuai dengan kaidah kearsipan yang baku. Kegiatan pengabdian masyarakat ini dilaksanakan  dengan memberikan penyuluhan dan pelatihan di lingkungan sekolah SDN Mawar  VI Banjarmasin, melalui pelatihan manajemen perpustakaan sekolah diharapkan dapat memudahkan pengelola perpustakaan dalam mengelola perpustakaan, serta meningkatkan minat baca siswa. Hasil dari kegiatan pengabdian masyarakat ini diharapkan dapat meningkatkan mutu pendidikan bersama-sama dengan unsur sekolah lainnya. Sedangkan tujuan lainnya, adalah menunjang, mendukung, dan melengkapi semua kegiatan baik kurikuler, dan ekstra kurikuler, disamping dimaksudkan pula dapat membantu menumbuhkan minat dan mengembangkan bakat murid serta memantapkan strategi belalajar mengajar yang lebih baik lagi.   Kata Kunci : manajemen, perpustakaan sekolah
PENYULUHAN PENULISAN SURAT LAMARAN PEKERJAAN DAN PRAKTIK PENULISANNYA PADA SISWA SMA KORPRI BANJARMASIN Shintia, Novi; Effendi, Tarman; Padli, Padli; Novyanti, Rika
Jurnal IMPACT: Implementation and Action Vol 2 No 1 (2019): Jurnal IMPACT: Implementation and Action
Publisher : Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31961/impact.v2i1.839

Abstract

The purpose of community service includes (1) providing information on job openings, official related information, information from advertisements, information from other sources, and without information, (2) providing information regarding how to apply for a job, especially applying for a job over the telephone and applying for a job through application letter, (3) providing information about the job application letter, especially with regard to understanding job application letters, job application letters, job application letter formats, job application letter formats , and sections of application letter, and (4) provides information on how to send application letters, application which is based on official information, information from advertisements, information from other sources, and without information. This activity was carried out on Wednesday, August 28, 2019, at the Korpri Banjarmasin High School, Jalan Tanjung I Perumnas Kayutangi Blok IV Banjarmasin. The number of students (as participants) is 20 people. Extension team of 4 people. Counseling is delivered using the lecture method, questions and answers, and the practice of receiving application letters by students. The results of the implementation issued about application letter and its practice on Banjarmasin Korpri High School students, specifically in third year students as  participants, can be stated as (1) students can know well about job vacancy information, find official information, information from advertisements, information from other sources, and without information, (2) students can know well how to apply for a job, some apply for a job over the telephone and apply for a job through a job application letter, (3) students can search well for a job application letter, especially with regard to understanding job application letters, job application letter functions, formatting job application letters, and parts of job application letters, and (4) students can write job application letters with  information from other sources, and without being informed  Keywords: letter writing, letter form, application letter