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Esther H Kuntjara, Esther H
English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia

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KINSHIP TERMS USED BY STRANGERS TOWARDS TWO OFFSPRINGS OF INTER-ETHNIC MARRIED COUPLES IN SURABAYA Mutiara, Dinda; Kuntjara, Esther H
K@ta Kita Vol 2, No 3 (2014)
Publisher : K@ta Kita

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

This research investigates the kinship terms produced by strangers towards two young offsprings of inter-ethnic married couples who were used as enticements to generate the production along with the social factors. The data taken from both natural conversations and informal conversational interviews were analyzed using the theories of address Indonesian in Indonesian (John & Stokes, 1977), Javanese (Kuntjara, 2001), Dutch (Matres & Sekel, 2007), and those produced by Chinese-Indonesian (Kuntjara, 2009) and social factors proposed by Holmes (1992) and Wardhaugh (2006). The findings resulted in the mixture of kinship terms from Indonesian, Javanese, Chinese, Dutch, and zero address term which were addressed by strangers to M and F. In addition, addressors mostly considered their own aspects, ethnicity, setting, transactional status and function, and prior knowledge and personal preference as the decisive factors when choosing kinship terms. While the addressee’s aspects, physical features and visible appearance, were the minor factors they took into account.
SPEECH STYLES USED BY YOUNG FEMALE AND MALE TEACHERS IN TEACHING ENGLISH TO THEIR OLDER STUDENTS Ronsumbre, Febriani N; Kuntjara, Esther H
K@ta Kita Vol 3, No 6 (2015)
Publisher : K@ta Kita

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

This study discussed about the speech styles used by a young female and a young male teacher in teaching English to their older students, the tendencies of using the features of each speech styles, and the use of opposite gendered speech styles. Through the classroom observation, the findings showed that the young female teacher applied six features of female speech styles and five features of male speech styles while the findings of theyoung male teacher showed that he only applied five features of male speech styles and applied six features of female speech styles.From the findings, it could be concluded that the most dominant speech styles used by the young female teacher is ‘Female Speech Style’ and the most dominant feature is ‘Co-operative’. And, the most dominant speech styles used by the young male teacher is ‘Male Speech Style’ and the most dominant feature is ‘Co-operative’ feature of female speech style
QUESTIONS AND INSTRUCTIONS DELIVERED BY SENIOR AND JUNIOR ENGLISH TEACHERS AT A PRIVATE SENIOR HIGH SCHOOL IN SIDOARJO Setiawan, Bobby W; Kuntjara, Esther H
K@ta Kita Vol 2, No 4 (2014)
Publisher : K@ta Kita

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

This study is related to a study of classroom discourse about delivering questions and instructions based on the cognitive domains done by senior and junior English teachers in secondary level. The study was conducted in the first grade of Senior High School which was facilitated by different English teacher,  It was revealed that all the questions and instructions delivered by both English teachers were mostly applied in the lowest level of cognitive domain (‘remembering’ and ‘understanding’) because those teachers considered the level of students because in this level, the first grade students were still needed to retrieve their memory, knowledge, and understanding of what they learned during the class time. However, those two teachers were still applied another domain. The number of cognitive domains applied were different. The senior teacher applied five of six cognitive domains while the junior teacher only applied four of six cognitive domains
A SEMIOTIC ANALYSIS ON THE PERCEIVED MEANINGS OF COCA COLA “ANTHEM” VIDEO COMMERCIAL Leo, Melita; Kuntjara, Esther H
Kata Kita Vol 5, No 1 (2017)
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (457.277 KB) | DOI: 10.9744/katakita.5.1.8-14

Abstract

This study observes the perceived meanings produced by young adult (18 to 30 years old) and older (50 to 65 years old) respondents as respondents from different age group can produce different perceived meanings from each other. The writer?s finding is that in perceiving, young adult respondents tend to emphasize on Coca Cola?s emotional roles. On the other hand, the older respondents emphasize on Coca Cola?s physical roles. 
KINSHIP TERMS USED BY STRANGERS TOWARDS TWO OFFSPRINGS OF INTER-ETHNIC MARRIED COUPLES IN SURABAYA Mutiara, Dinda; Kuntjara, Esther H
Kata Kita Vol 2, No 2 (2014)
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (507.563 KB) | DOI: 10.9744/katakita.2.2.21-26

Abstract

This research investigates the kinship terms produced by strangers towards two young offsprings of inter-ethnic married couples who were used as enticements to generate the production along with the social factors. The data taken from both natural conversations and informal conversational interviews were analyzed using the theories of address Indonesian in Indonesian (John & Stokes, 1977), Javanese (Kuntjara, 2001), Dutch (Matres & Sekel, 2007), and those produced by Chinese-Indonesian (Kuntjara, 2009) and social factors proposed by Holmes (1992) and Wardhaugh (2006). The findings resulted in the mixture of kinship terms from Indonesian, Javanese, Chinese, Dutch, and zero address term which were addressed by strangers to M and F. In addition, addressors mostly considered their own aspects, ethnicity, setting, transactional status and function, and prior knowledge and personal preference as the decisive factors when choosing kinship terms. While the addressee?s aspects, physical features and visible appearance, were the minor factors they took into account.
THE APOLOGY STRATEGIES USED BY CUSTOMER SERVICE OFFICERS OF A LOCAL BANK IN SURABAYA Ruth, Amelia; Kuntjara, Esther H
Kata Kita Vol 4, No 2 (2016)
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (519.382 KB) | DOI: 10.9744/katakita.4.2.73-79

Abstract

In this study, the writer observed the apology strategies used by ten customer service officers of a local bank. The writer wants to find out what types of apology strategies are used by customer service officers of the local bank. The theory of apology strategy by Trosborg (1995) was used as the main theory of this research. The writer used a qualitative approach. The data were taken by recording interviews with ten customer service officers of the local bank. Then, the writer analyzed the conversation produced by these respondents. The result of the analysis, the local bank used twelve types of apology strategies. Next, the writer found the mostly used apology strategy the customer service officers employed is Repair Strategy. Overall, it  was found that the customer service officers of the local bank used eight types of apology strategies and they did not use one type of apology strategy that is Promise of Forbearance
APOLOGY STRATEGIES USED BY AIRLINE OFFICERS IN HANDLING PROBLEMS WITH PASSENGERS Maitimu, Natalia GY; Kuntjara, Esther H
Kata Kita Vol 4, No 2 (2016)
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (370.566 KB) | DOI: 10.9744/katakita.4.2.37-44

Abstract

In this research, I discuss about types of apology strategies used by Lion Group officers in handling problems with passengers. It was triggered by the fact that this Airline Company still manages to have high number of passengers though many of its passengers have been disappointed because of the service given. Here, I used Apology Strategies theory proposed by Eva Ogierman (2009) which divided Apology Strategies into three main categories and each category has its own types. To get the data, I conducted an observation within two weeks in Pattimura Airport, Ambon. From this study I found out that there is a difference in the use of types of apology strategies when the officers had to deal with both calm and emotional passengers. The officers used types of IFIDs category more frequently in dealing with emotional passengers.
THE SPEECH STYLES USED BY ERIN GRUWELL IN FREEDOM WRITERS MOVIE Setiawan, Elma Ariella; Kuntjara, Esther H
Kata Kita Vol 5, No 1 (2017)
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (449.288 KB) | DOI: 10.9744/katakita.5.1.28-33

Abstract

This study focused on the gendered speech styles namely; male speech styles and female speech styles used by Erin Gruwell in the Freedom Writers movie and the changes that can be perceived from her use of gendered speech styles. Based on the writer?s descriptive qualitative approach analysis on the data, she found out that the teacher uses both male speech styles and female speech styles along 15 class scenes. She used Co-operative feature of female speech styles and Aggressive feature of male speech styles as her dominant feature which were used in each class scene. However, the writer could not find any gradual changes from the teacher?s use of speech styles. Therefore, the teacher?s changes in using speech styles did not seem to correlate with the students? changes in the attitude towards the teacher.
QUESTIONS AND INSTRUCTIONS DELIVERED BY SENIOR AND JUNIOR ENGLISH TEACHERS AT A PRIVATE SENIOR HIGH SCHOOL IN SIDOARJO Setiawan, Bobby W; Kuntjara, Esther H
Kata Kita Vol 2, No 3 (2014)
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (370.275 KB) | DOI: 10.9744/katakita.2.3.17-23

Abstract

This study is related to a study of classroom discourse about delivering questions and instructions based on the cognitive domains done by senior and junior English teachers in secondary level. The study was conducted in the first grade of Senior High School which was facilitated by different English teacher,  It was revealed that all the questions and instructions delivered by both English teachers were mostly applied in the lowest level of cognitive domain (?remembering? and ?understanding?) because those teachers considered the level of students because in this level, the first grade students were still needed to retrieve their memory, knowledge, and understanding of what they learned during the class time. However, those two teachers were still applied another domain. The number of cognitive domains applied were different. The senior teacher applied five of six cognitive domains while the junior teacher only applied four of six cognitive domains
PERSUASIVE STRATEGIES USED BY AGUNG SEDAYU GROUP IN THE INFOMERCIAL, METRO TV Firmansyah, Iqbal; Kuntjara, Esther H
Kata Kita Vol 4, No 2 (2016)
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (313.127 KB) | DOI: 10.9744/katakita.4.2.12-20

Abstract

This study is conducted to find out the types of persuasive strategies which were used in Agung Sedayu Group?s infomercial.  It is aimed to seek the types of persuasive strategies used by the hosts and the representative team of Agung Sedayu Group in the infomercial. The writer uses the theories of persuasive strategies by Beebe (2012). The types of persuasive strategies theories are enhancing your credibility, using logic and evidence, and using emotion to persuade. In addition, the writer uses theory of social factor by Holmes (2001) as the supporting theory. This research uses qualitative supported by quantitative methods to reveal which strategy that mostly used by the participants. In the analysis, the writer found out that the most dominant persuasive strategy used by the hosts is using emotion to persuade 161 (31.8%). Moreover, the most dominant persuasive strategy used by the representative team is enhancing your credibility 113 (22.3%).