Norman, Efrita
LPPM Universitas Ibn Khaldun Bogor

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Journal : Jurnal Manajemen

The Implementation of Total Quality Management at MAN 2 Bogor Norman, Efrita
Jurnal Manajemen (Edisi Elektronik) Vol 10, No 1 (2019): Jurnal Manajemen
Publisher : LPPM Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (188.285 KB) | DOI: 10.32832/jm-uika.v10i1.1564

Abstract

This research is aimed to analyze TQM model that has been applied in MAN 2 Kota Bogor. This research also tried to find the implemented solution and strategies to enhance the implementation of TQM in MAN 2 Kota Bogor. This study is investigating the phenomenon that occurs in Madrasah environment, according to behavior, perception, motivation, action, etc. Research Object in this study is fundamental behavior that is suspended from the researcher observations, and then this study used qualitative research approaches. But to strengthen the data collected, quantitative approaches are used through survey. This study is explorative study to formulate quality management concept in education institutions of MAN 2 Kota Bogor. Research method used in this study is descriptive explorative and Analytical Network Process (ANP).  The research result show that MAN 2 Kota Bogor has been applied TQM gradually. All school components contributed in TQM implementation in MAN 2 Kota Bogor, such as head of school, teachers, administration staff, and all management divisions has their own functions and role. Solutions to the problems appeared based on the priorities are focus on the customers, followed by SOP to all of school activities, sustainability improvement, commitment, management process measurement, and total involvement. The strategies offered to enhance the implementation of TQM in MAN 2 Kota Bogor based on the priorities are human resource empowerment, followed by empowering teacher’s discipline, develop powerful coordination, curriculum preparation, evaluation each semester, and giving trust to teachers.
Pengaruh Kepemimpinan, Kompensasi dan Motivasi terhadap Komitmen Kerja SPG di Mall PGB Merdeka. Norman, Efrita; Djamil, Masyhudzulhak; Santoso, Iman
Jurnal Manajemen Vol 6, No 2 (2015): Jurnal Manajemen
Publisher : LPPM Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (712.12 KB) | DOI: 10.32832/jm-uika.v6i2.189

Abstract

This research is aimed to analysis whether there is the effect of leadership, compensation, and motivation toward work commitment the SPG of Merdeka PGB Mall simultaneously. The writer used survey method research which is kuantitatif approach. The sample of the research used by random purpose sampling technique which contains 84 respondents; and the amount of population is 500 persons.The result of this research shows that leadership, compensation and motivation are influenced toward work commitment the SPG of Mall Merdeka PGB Bogor simultaneously. The effect of contribution is 52,1% and the remaining 47,9% is influenced by other factors which are not be main focus of this research, such as SPG education background and organization culture.