JURNAL MANAJEMEN MOTIVASI
Vol 11, No 1 (2015)

Analisis Kepuasan Nasabah Terhadap Kualitas Pelayanan Di P.T. Pegadaian Syariah Cabang A. Yani Pontianak

Fajriani, Selfy (Unknown)



Article Info

Publish Date
16 Mar 2016

Abstract

This study wanted to see customer satisfaction with quality of services provided by the Syariah Branch P.T.Pegadaian A.Yani Pontianak. The research uses a descriptive approach, the data obtained through interviews, observations, and questionnaires. Population is taken from Ar-Rum customers and Mulya, samples were selected purposively up to 100 people. The analyzer is used to compare the level of importance and performance. Research results revealed that customers were not satisfied, which can be seen in the larger impotance of the performance.

Copyrights © 2015






Journal Info

Abbrev

jm_motivasi

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen Motivasi (JMM) adalah Jurnal Ilmiah Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Pontianak yang diterbitkan secara berkala 2 (dua) kali dalam satu tahun (Juni dan Oktober) sebagai sarana untuk menyebarluaskan hasil penelitian dan ilmu pengetahuan di bidang ilmu manajemen ...