JURNAL MANAJEMEN MOTIVASI
Vol 14, No 2 (2018): Jurnal Manajemen Motivasi (October)

Use of e-toll Cards: Satisfied Consumers?

Sa’diyah, Wachidatus (Unknown)
Marlena, Novi (Unknown)



Article Info

Publish Date
12 Nov 2018

Abstract

The application of toll road electronification aims to provide satisfaction for toll road users in the making transactions faster and efficiently without having to queue. The study of the effectiveness of the e-toll card program is noteworthy because of the success or failure of the quality of services provided by the company; it will show an increase in the satisfaction of toll users, which in turn will become the benchmark of the company in managing services. The purpose of this study was to determine the effect of e-toll card program effectiveness on customer satisfaction of toll road users on the Surabaya-Gempol toll road. The study sample was 400 respondents, for data analysis techniques using simple linear regression. The results showed that the effectiveness of the e-toll card program affected the satisfaction of toll road users.

Copyrights © 2018






Journal Info

Abbrev

jm_motivasi

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen Motivasi (JMM) adalah Jurnal Ilmiah Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Pontianak yang diterbitkan secara berkala 2 (dua) kali dalam satu tahun (Juni dan Oktober) sebagai sarana untuk menyebarluaskan hasil penelitian dan ilmu pengetahuan di bidang ilmu manajemen ...