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Ahmad Sururi
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INDONESIA
Sawala : Jurnal Administrasi Negara
ISSN : 23022231     EISSN : 25984039     DOI : -
Core Subject : Social,
Journal Sawala is published two times a year in April and Oktober. This journal contains scientific articles on Public Administration science written in two languages: Bahasa Indonesia and English. The article is published in form of empirical research, conceptual or theoretical framework or issues related to the Public Administration sciences. Journal Sawala particularly focuses on the main problems in the development of the sciences of public policies and administrations areas. It covers the Administration Development, The Regional Autonomy And Bureaucracy, The State Apparatus, Good Governance, Government, The Decentralisation, Public Services, The Public Management, The Governance And Its Policy, And Any Social Sciences, Politics and Regional Planning.
Arjuna Subject : -
Articles 167 Documents
Birokrasi, Kekuasaan dan Bisnis Nuraini, Hikmah
Sawala : Jurnal Administrasi Negara Vol 5, No 1 (2017)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (198.739 KB) | DOI: 10.30656/sawala.v5i1.466

Abstract

Bureaucracy as an instrument of administrative processes in the process of policy implementation. Strategic existence in the governance process, making it a class of its own, so there are some assumptions that the bureaucracy can build their own interests. Bureaucracy always have their own interests. Although there are indeed some influential institutions around. However, its existence as a class of its own making for a more participatory in the policymaking process. Bureaucracy as the frontline in the implementation of governance required for professional and not co-opted by political interests so that he can show that the ideal posture in the public expected. Progress of a nation one of which is determined by the ability of the bureaucratic apparatus in carrying out its duties and functions, namely, as a public servant to the community in a professional and accountable. If the public can be served well by the bureaucratic apparatus, the apparatus itself bureaucracy was able to put the position and his position as a civil servant
Pengaruh Kualitas Pelayanan Terhadap Tingkat Kepuasan Pelanggan (Studi Pada PT Pegadaian (Persero) Pegadaian Unit Pelayanan Cabang Labuan) Berthanila, Rethorika
Sawala : Jurnal Administrasi Negara Vol 5, No 1 (2017)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (277.106 KB) | DOI: 10.30656/sawala.v5i1.464

Abstract

The influence of service quality on customer satisfaction (Study at  PT Pegadaian (Pesero) Pegadaian Unit Service Branch Labuan)  Rethorika Berthanila. This study aims to examine the influence of service quality on customer satisfaction (Study at PT Pegadaian (Pesero) Pegadaian Unit Pelayanan Cabang Labuan).  This research is quantitative, while the population and samples taken as many as 50 customers with the accidental sampling. Research instrument data using three types of tools, namely questionnaires using Likers scale model. The questionnaire was prepared with the construction of various theories of data analysis performed at the 95% level the result is significantly along the existing hypothesis. So the results of this study told that the variable quality of service can affect satisfaction in PT. Pegadaian (Persero) Pegadain Unit Service Branch Labuan.
Urgensi Program Pengembangan Kompetensi SDM secara berkesinambungan di Lingkungan Instansi Pemerintah Setiadiputra, Raden Yudhy Pradityo
Sawala : Jurnal Administrasi Negara Vol 5, No 1 (2017)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (211.822 KB) | DOI: 10.30656/sawala.v5i1.465

Abstract

Urgency of Sustainable Human Resource Development Program in Government Institution Competence is the ability of every human resources work that includes aspects of knowledge, skills and work attitude that is absolutely necessary in carrying out its duties. Development of this competency is done to meet the competency gap. With the development of competence is expected to balance the competence of each employee with the standard of competence of the employee. The purpose of this study is to know the urgency of competency development program Human Resources in continuous Environment Government Institutions. The research method used is qualitative approach with descriptive method. Technique of data collection is done by searching the document of regulation and review literature. The result and discussion in this research is the need for competence development to produce professional ASN, have basic value, professional ethics, free from political intervention, clean from corruption, collusion and nepotism. Government agencies to fulfill the right of each ASN will be bigger and required work units that have the main duties, functions and functions of developing human resource competencies. Human resource competency development programs in government agencies should be carried out continuously. This is because the development of competence is an obligation that must be done by every government agency to fulfill the right of each ASN. Continuous programs will produce targeted and clear outputs in determining follow-up on implementation.
Membangun Konsensus dan Mengelola Konflik Kerjasama Pemerintah-Swasta dalam Penyediaan Air Bersih Nugroho, Hanantyo Sri
Sawala : Jurnal Administrasi Negara Vol 5, No 1 (2017)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (206.124 KB) | DOI: 10.30656/sawala.v5i1.463

Abstract

Market restructuring in the form of bureaucratic entrepreneurship enables the government to achieve the results needed to solve the problem. However, such a dominant worldview proves unsuccessful in providing problem solving. On the one hand, the emergence of a new economic relations structure in the form of public-private partnerships should continue to contribute positively to the private sector in gaining advantage over the sustainability of cooperation, whereby market mechanisms become incentives that allow private parties to derive interest from their involvement. On the other hand, government-private cooperation results in the inability of the community to access the services provided. Therefore, there is a need for a breakthrough in a more innovative contracting system so that it can become a consensus on public-private partnerships related to water supply. This research is qualitative using desk-research method. The result of the research shows that the cooperation system which is more suitable with the condition of public-private cooperation in the provision of clean water in Indonesia is the contract wake system. In the wake contracting system the water utility right is an instrument in the licensing system used by the government to limit the volume of water obtained and used by the private sector. That is, the instrument becomes the press point of government control over the use of water rights by private parties. Therefore, there is no more ownership and control over the water resources.
Studi Dampak Implementasi Motto Kota Serang dengan Pendekatan Teori Fenomenologi Husserl Marthalena, Marthalena
Sawala : Jurnal Administrasi Negara Vol 5, No 1 (2017)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (285.074 KB) | DOI: 10.30656/sawala.v5i1.467

Abstract

Serang City has a symbol in which there is the Motto Serang Madani City. A word that becomes motivation from Serang city in running its government. The motto should be a mutual consensus between the people of Serang City and the city government of Serang. The motto that should have been the way of life of the people of Serang City. Implementation of the Serang City Motto is observed in depth with regard to the visible phenomenology. If the implementation is going well then it will seem the impact in daily life of the people of Serang city associated with the Motto. In his writing, Motto's implementation is reviewed in the areas of hygiene, orderliness, arrangement of street vendors, parking, terminal arrangement and public transportation. The result of this research is to see the various phenomenon that appear in the field can be concluded that the motto of Serang Madani City is not implemented in the middle of life of Serang city because of the low self awareness (self consiusnes) of Serang City to obey the regulations that have been made by the government of Serang City
EVALUASI KEBIJAKAN REVITALISASI PASAR TRADISIONAL (STUDI KASUS PASAR SAMPAY KABUPATEN LEBAK) Jumanah, Jumanah; Sanjaya, Natta; Mulyani, Ipah
Sawala : Jurnal Administrasi Negara Vol 7, No 2 (2019)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v7i2.1507

Abstract

Local governments hold economic based policies of one another through the revitalization of traditional markets. But the problems found in the field and the basis of important reasons to be researched because there is a problem that is, the first available buildings such as stores and both have not been filled, second lack of customer compliance in complying with regulations, third Market manager has not been adequate in terms of quantity, parking in the market is not well managed, parking is premanism and not managed by the market, obscurity in the market retribution, the five rental costs are given variatively but There are some traders who don't last long.  This research aims to determine and assess the trade market revitalization policy as well as its impact on the market Sampay district of Lebak, this researcher uses evaluation indicators namely: effectiveness, adequacy, equalization, responsiveness, accuracy and impact of the policy. The method of research is to use qualitative descriptive. The results of this study showed that the evaluation policy of revitalization of traditional markets (case studies in the market Sampay District Lebak has been successful and has a social impact it can be seen from aspects of (1) responsiveness, society responds well The existence of this market, (2) social impact, that is, change the shopping behavior of shopping habits in the modern market into shopping in the traditional market.Keyword : Impact evaluation, market revitalization policy
INOVASI PELAYANAN PUBLIK MELALUI SOLO DESTINATION DI KOTA SURAKARTA, JAWA TENGAH Sari, Yunita Ratna
Sawala : Jurnal Administrasi Negara Vol 7, No 2 (2019)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v7i2.1448

Abstract

Solo destination is a public service innovation from the  Surakarta City Communication dan Information Departement in the form of a mobile based application. The application in Solo Destination consists of various features including culinary, hotels, public facilities, shopping centers, cultural events, community services, children?s radio and historic sites. The launching of  Solo Destination application service received the MURI award as the first city in Indonesia to provide technology based tourism services through the application. The purpose of this researh is to explain the innovation of public service in the field tourism through Solo Destination. The method used is desk research that utilizes secondary data as a source of literature. The results of the study show taht the implementation of Solo Destination in the Surakarta City provides positive benefits for all parties including the Surakarta City Goverment to provide public services to the public quickly. For the public and tourists can provide services on the potential of Surakarta City easliy and completely
PENGARUH KEPEMIMPINAN BIROKRASI DAN IMPLEMENTASI ELECTRONIC GOVERNMENT TERHADAP KUALITAS PELAYANAN PUBLIK KEPENDUDUKAN DAN PENCATATAN SIPIL DI KOTA CILEGON Setyadi, Mas Wigrantoro Roes
Sawala : Jurnal Administrasi Negara Vol 7, No 2 (2019)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v7i2.1094

Abstract

ABSTRACT One of the supporting factors for the success of the bureaucracy in carrying out its functions as executor of public services is the existence of quality of bureaucratic leadership. As a means of improving the quality of public services organized by the bureaucracy, some developed countries have implemented Electronic Government. This study aims to explore new concepts for the development of bureaucratic leadership theory and electronic government implementation of the quality of public services. The design of the study used a quantitative approach to test the truth of the theory against empirical reality from the influence of bureaucratic leadership variables (X1) and the implementation of Electronic Government (X2) on the quality of public services (Y). The results of this study, Bureaucratic Leadership proved to have a positive effect on Public Service Quality, amounting to 39.6%. The implementation of Electronic Government proved to have a positive effect on the Quality of Public Services, amounting to 33.9%. Bureaucratic leadership and Electronic Government Implementation together have a positive effect on the Quality of The Population and Civil Registration services in the Cilegon Municipality Population and Civil Registration Agency, at 28.6%. In order to preserve this positive influence, Cilegon Municipality Bureaucracy leaders are advised to continue to improve: Employee Motivation, Employee Quality, Effectiveness of Electronic Government-based Service Socialization, Electronic Government-based Organizational Culture, and e-Leadership.Keyword: Bureaucratic Leadership, Electronic Government, Public Services ABSTRAKSalah satu faktor penunjang keberhasilan birokrasi dalam menjalankan fungsinya sebagai pelaksana pelayanan publik adalah adanya kepemimpinan birokrasi yang berkualitas. Sebagai sarana dalam upaya meningkatkan kualitas pelayanan publik yang diselenggarakan oleh birokrasi, beberapa negara maju mengimplementasikan Electronic Government. Penelitian ini bertujuan untuk menggali konsep  baru bagi pengembangan teori Kepemimpinan Birokrasi dan Implementasi Electronic Government terhadap Kualitas Pelayanan Publik. Desain penelitian yang digunakan dengan pendekatan kuantitatif untuk menguji kebenaran teori terhadap kenyataan empirik dari pengaruh variabel kepemimpinan birokrasi (X1) dan implementasi Electronic Government (X2) terhadap kualitas pelayanan publik (Y). Hasil penelitian ini, Kepemimpinan Birokrasi terbukti berpengaruh positif terhadap Kualitas Pelayanan Publik, sebesar 39.6%. Implementasi Electronic Government terbukti berpengaruh positif terhadap Kualitas Pelayanan Publik, sebesar 33.9%. Kepemimpinan Birokrasi dan Implementasi Electronic Government secara bersama berpengaruh positif pada kualitas Pelayanan Publik Kependudukan dan Pencatatan Sipil di Dinas Kependudukan dan Pencatatan Sipil Kota Cilegon sebesar 28,6%. Guna menjaga kelestarian pengaruh positif ini, pimpinan Birokrasi Kota Cilegon disarankan untuk terus meningkatkan: Motivasi Pegawai, Kualitas Pegawai, Efektifitas Sosialisasi Pelayanan berbasis electronic Government, Budaya Organisasi berbasis Electronic Government, dan e-Leadership.Kata Kunci: Kepemimpinan Birokrasi ,E-Government, Pelayanan Publik.
ANALISIS MINAT PENGGUNAAN SURAT ELEKTRONIK KEDINASAN PADA ORGANISASI SEKTOR PUBLIK (STUDI KASUS BALAI DIKLAT KEUANGAN MAKASSAR) Saragih, Rahmaluddin; Iskandar, Azwar
Sawala : Jurnal Administrasi Negara Vol 7, No 2 (2019)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v7i2.1638

Abstract

This research aims to evaluate the factors that influenced the behavioral intensity of apparatus for using official electronic mail in public organization based on perceived user with Theory Acceptance Model  approach. Data used in this research is primary data by using questionaire. Sample collection methods used in this research was random sampling technique. Data analysis in this research uses Structural Equation Modelling (SEM) with component or varian based with Partial Least Square. The result showed that perceived ease of use significantly positive influence to perceived usefulness, perceived ease of use significantly positive influence to attitude toward using, perceived usefulness significantly positive influence to attitude toward using, behavioral intention to use significantly positive influence to actual system usage. In the other correlation path, this research also show that perceived usefulness has no significant effect on behavioral intention to use, and  attitude toward using has no attitude toward using behavioral intention to use.
KESIAPAN DESA DALAM PENERAPAN E-GOVERNMENT (STUDI PERBANDINGAN DI DESA SEMAYA DAN DESA PEGIRINGAN KABUPATEN PEMALANG) Subhan, Subhan; Pratama, Arif Budy
Sawala : Jurnal Administrasi Negara Vol 7, No 2 (2019)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v7i2.1542

Abstract

Many government organizations have implemented e-government. The use of information and communication technology in governments business process spreads only in the central and local government but also in the village level. One of the most important issues in e-government implementation is institutional readiness. This paper aims to examine village government readiness through comparative analysis. The study is located in the Pemalang regency, one of the most active regencies in developing e-government in the village level.  Semaya and Pegiringan Village was chosen as research loci since they represented successful and un-succesful outcome of e-government initiatives. To address the research objective, a case study was conducted. The data was drawn from in-depth interview, observation on website and business process, and relevant documents. We find that e-government readiness in the village level can be assessed from the following aspects: data system, regulatory framework, institutional arrangement, human resources, technological infrastructure, and strategic thinking of leadership. Some policy implications can be drawn to improve the e-government readiness in village level.

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