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JEMPER (Jurnal Ekonomi Manajemen Perbankan)
ISSN : 26552922     EISSN : 2656632X     DOI : -
JEMPER (Jurnal Ekonomi Manajemen Perbankan) is a scientific journal published by the S1 Economic Management Program and Banking D3 Program, and as a means of publicizing the results of research and sharing in the development of Financial management, Operational Management, Human Resource Management, Marketing Management, Entrepreneurship, Economics and Banking. This journal contains articles that have never been previously published in the form of research or applied research articles, study articles related to the development of economic and banking management science.
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Articles 13 Documents
Peranan Kualitas Pelayanan Pendidikan Terhadap Tingkat Kepuasan Mahasiswa Menggunakan Pendekatan Importance Performace Analysis (Studi Kasus Di Universitas Sangga Buana) Adlirachan, Heru Azhar; Nasrudin, Inayati
Jurnal Ekonomi Manajemen Perbankan Vol 1, No 1 (2019): Edisi 1 Januari
Publisher : Prodi Manajemen S1 dan D3 Keuangan & Perbankan

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Abstract

This research purposed to identify and analyze how far the service quality  to the level of customer’s satisfaction (Case Study in Sangga Buana University), By results of data processed on respondent preferences , it generally showed that each of variable of sevice quality has a suitability of  expectation  61.20% (X1), 65.77% (X2), 65.82% (X3), 68.75% (X4), and 67.69% (X5) to customer’s satisfaction. In fact, evidently among the five dimension, only  dimesion of tangible, reliability, emphaty  and responsiveness was in quadrant A and B with percentace of customer”s statisfaction 48% and 34%, on the otherhand dimension of assurance  was in quadrant C and D with percentace of customer”s statisfaction 4% and 12%.  In addition, the F-test showed that service quality had a low significant impact on customer’s satisfaction with the level of significance of 0.1 or 10%. This matter can be seen from all of t-count variable which hasn’t exceed t-table. Based on the cartecius diagram, There are 24  indicators in quadrant A, 2 indicators in quadrant C, and  6 indicators in quadrant D need to be improved. Furthermore, there are 17 indicators in quadrant B as a good services.
Loyalitas Pelanggan : Dimensi Kualitas Layanan Jasa Pada AUTO 2000 Nugraha, Chandra; Nuryadin, Rusmin
Jurnal Ekonomi Manajemen Perbankan Vol 1, No 1 (2019): Edisi 1 Januari
Publisher : Prodi Manajemen S1 dan D3 Keuangan & Perbankan

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Abstract

After-sales services are based on consumer needs, desires and requests. By paying attention to the quality of services provided to consumers, it is expected that companies can provide value, satisfaction, and quality that is in accordance with what consumers want. Thus companies can create long-term relationships with consumers or create customer loyalty.The results of the study concluded that the quality of after-sales service has an effect on customer loyalty on the Soekarno Hatta Bandung Auto 2000 with a linear regression equation Y = -3,051 + 0,735 X which means that every increase in the quality of after-sales service value will increase customer loyalty by 0,736 units. The correlation coefficient (r) = 0.952 means that there is a very strong (positive) relationship between the quality of after-sales service and customer loyalty. The coefficient of determination (Kd) = 90.7% means that the quality of after-sales service affects customer loyalty by 90.7%. The value of tcount (16,482)> t table (2,048) states that H0 is rejected and Ha is accepted, meaning that the quality of after-sales service has an effect on customer loyalty.
Nilai Perusahaan : Dampak dari Return On Asset (ROA), Return On Equity (ROE) dan Corporate Social Responsibility (CSR) Sulistiyowati, Diah Retno; Syafariah, Anita
Jurnal Ekonomi Manajemen Perbankan Vol 1, No 1 (2019): Edisi 1 Januari
Publisher : Prodi Manajemen S1 dan D3 Keuangan & Perbankan

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Abstract

This study aims to examine the effect of Return on Assets (ROA), Return on Equity (ROE) and Corporate Social Responsibility (CSR) on firm value. The research method used is descriptive and associative. The population and sample used are all telecommunications companies listed on the Indonesia Stock Exchange (IDX). The analysis technique used is multiple linear regression analysis. Based on the results of the study indicate that Return on Assets (ROA) has a significant positive effect on firm value (P <0.05). Return on Equity (ROE) does not have a significant effect on firm value (P> 0.05). Corporate Social Responsibility (CSR) has no significant effect on firm value (P> 0.05). It is suggested for the next researcher that the company studied not only in the telecommunications sector, but all companies listed on the IDX that have good characteristics to be used as populations, and are advised to examine other financial variables that affect the value of the company.
Pengaruh Kualitas Pelayanan Terhadap Kinerja Pelayanan Pada Kantor Pelayanan Pajak Pratama Majalaya ., Manurung; Minar, Demsi
Jurnal Ekonomi Manajemen Perbankan Vol 1, No 1 (2019): Edisi 1 Januari
Publisher : Prodi Manajemen S1 dan D3 Keuangan & Perbankan

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Abstract

The purpose of this study is : 1. To find out the State of Service Quality at KPP Pratama Majalaya, 2. To find out the Service Performance at KPP Pratama Majalaya. And 3. to find out the Effect of Service Quality on Service Performance at KPP Pratama Majalaya.The method used in this study is descriptive analysis and verification analysis. Definition of analytical descriptive research according to Sugiyono (2005: 1) is : Research conducted to determine the value of independent variables, either one variable or more (independent) without making comparisons or connecting between variables one with other variables. The t test results are as follows  < , then  rejected and  be accepted, while simultaneously obtained >  , then  accepted and  rejected, meaning service quality has an effect on service performance.
Pengaruh Likuiditas, Solvabilitas dan Nilai Pasar Terhadap Return Saham Hertina, Dede; Hidayat, Mohamad Bayu Herdiawan
Jurnal Ekonomi Manajemen Perbankan Vol 1, No 1 (2019): Edisi 1 Januari
Publisher : Prodi Manajemen S1 dan D3 Keuangan & Perbankan

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Abstract

The purpose of this study was to determine the information, solvability, and value of shares of the Agricultural Sector Companies listed on the Indonesia Stock Exchange for the 2012-2016 period. The method used in this research is descriptive and verification method with a quantitative approach. Research Results The company with the highest liquidity in 2012 was PT Bumi Teknokultura Unggul Tbk with liquidity of 6747.74, and the company with the lowest liquidity in 2013 was PT Bumi Teknokultura Unggul Tbk with liquidity of 14.33. The highest solvency value is PT. Central Proteinaprima Tbk amounted to 64.05, while the lowest solvency value in 2015 was owned by PT Inti Agri Resources Tbk at 0.04. The highest Market Value in 2012 was PT. Central Proteinaprima Tbk amounted to 38.72, while the lowest average market value in 2016 was PT Gozco Plantation Tbk of 0.19. The highest Stock Return Value in 2014 was PT. Central Proteinaprima Tbk at 1.06, while the lowest stock return value in 2015 was owned by PT Eagle High Plantations Tbk at -0.66.
Pengaruh Keputusan Investasi, Kebijakan Hutang Dan Kebijakan Dividen Terhadap Nilai Perusahaan Somantri, Ivan; Sukardi, Hadi Ahmad
Jurnal Ekonomi Manajemen Perbankan Vol 1, No 1 (2019): JEMPER Januari
Publisher : Prodi Manajemen S1 dan D3 Keuangan & Perbankan

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Abstract

This study aims to determine how to influence simultaneously and partially investment decisions, debt policy and dividend policy on firm value in mining sector companies listed on the Indonesia Stock Exchange for the period 2013-2017. The research method used in this study is descriptive and associative methods. The population in this study were mining sector companies listed on the Indonesia Stock Exchange in the period 2013-2017, which amounted to 43 companies. The sampling technique used in this study is non probability sampling with purposive sampling method, so that the number of samples obtained is 8 companies. While the data analysis used in this study is panel data regression analysis with the fixed effect method. The results of the study show that partially investment decisions and debt policies have a positive effect on firm value. While dividend policy has a negative effect on firm value. In addition, the results of the study simultaneously show that investment decisions, debt policies and dividend policies affect the value of the company. The amount of investment decisions, debt policy and dividend policy in contributing influence to earnings management is 34.14%.
Pengaruh Harga Minyak Dunia, Suku Bunga, Inflasi Dan Nilai Tukar Terhadap Harga Saham Sektor Pertambangan Pada Indeks LQ45 Periode 2011-2018 Auliana, Fitrah; Tahmat, Tahmat
Jurnal Ekonomi Manajemen Perbankan Vol 1, No 2 (2019): JEMPER Juli
Publisher : Prodi Manajemen S1 dan D3 Keuangan & Perbankan

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Abstract

The purpose of this study is to find out and analyze the influence of partial and simultaneously of external factors of the company specifically crude oil price, interest rate, inflation and exchange rate towards mining stock price. Object of this study are mining companies that listed in Indonesian Stock Exchange and entered in LQ45 indices period of 2011- 2018. Method of analysis in this research is panel data regression analysis. With purposive sampling method, 13 companies obtained that will be the object of research.Based on research results, crude oil price, interest rate, inflation and exchange rate have simultaneously effect towards mining stock prices. But in partially, just crude oil price and interest rate have effect towards mining stock prices, while inflation and exchage rate haven?t partially effect towards mining stock price in LQ45 indices period of 2011-2018.
Profitabilitas : Dampak dari Likuiditas dan Leverage Keuangan Hertina, Dede; Hidayat, Mohamad Bayu Herdiawan; Damayanti, Dewi Putri
Jurnal Ekonomi Manajemen Perbankan Vol 1, No 2 (2019): JEMPER Juli
Publisher : Prodi Manajemen S1 dan D3 Keuangan & Perbankan

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Abstract

The purpose of this study is to determine the liquidity and financial leverage effect on profitability. The object of this research was carried out at various industrial manufacturing companies in the automotive sub-sector and components listed on the Indonesia Stock Exchange for the period 2012-2017 which were measured using the Current Ratio, the Return to Assets. The sampling method in this study uses purposive sampling with panel data regression analysis so that there are 12 companies that fit the criteria of the sample. The results of testing hypotheses together show liquidity and financial leverage affect profitability, while partially, only liquidity has an influence on profitability, financial leverage variable does not affect the profitability of the company
Analisis Perbandingan Return dan Risiko Saham LQ45 dan Saham Non LQ45 Laturauw, Kasmawati; Garnia, Erna
Jurnal Ekonomi Manajemen Perbankan Vol 1, No 2 (2019): JEMPER Juli
Publisher : Prodi Manajemen S1 dan D3 Keuangan & Perbankan

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Abstract

This study provides evidence of a comparative analysis of returns and risks between LQ45 shares and non-LQ45 stock. This study explains that the LQ45 and non-LQ45 stock groups have different liquidity. This study uses two variables which are seen in terms of return and risk. This research method uses descriptive and comparative test. This study uses montly stock data from 2013 to 2017. The results oh the study show that there is no difference in returns between LQ45 shares and non LQ45 shares. In contrast to risk, where the results show that there are differences in risk between LQ45 shares and non-LQ45 shares
Pengaruh CAR, LDR dan NPL Terhadap Profitabilitas Pada Bank Yang Terdaftar Di Bursa Efek Indonesia (BEI) (Studi KasuS PT.Bank Bukopin Tbk Tahun 2005-2018) Apriani, Sri Devi; Mansoni, Lousiani
Jurnal Ekonomi Manajemen Perbankan Vol 1, No 2 (2019): JEMPER Juli
Publisher : Prodi Manajemen S1 dan D3 Keuangan & Perbankan

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Abstract

The purpose of this study is to analyze the effect of the CAR, LDR, and NPL on the Profitability of Banks Listed on the Indonesia Stock Exchange. The sample in this study is PT Bank Bukopin for 13 years, from 2005 to 2018. Data contained in this study are secondary data, namely the empirical method with a descriptive and verification analysis approach. The data analysis technique used is multiple linear regression analysis with the help of the program Eviews 9 and SPSS 16 so as to get a comprehensive picture of the relationship between variables one with other variables. Hypothesis testing uses t-statistics to test the regression coefficients partially and F-statistics to test the significance of the effects together with a significance level of 5%. In addition, classic assumptions were also carried out including normality tests, multicollinearity tests, heteroscedasticity tests, and autocorrelation tests. The results of this study are that the CAR, LDR, and NPL variables do not significantly affect ROA partially at a significance level of less than 5%. And the results of simultaneous regression analysis show that CAR, LDR, and NPL together influence ROA. The predictive ability of the three variables on ROA is 56% while the remaining 44% the influence of other factors not included inthe study.

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