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INDONESIA
Jurnal Manajemen Perhotelan
ISSN : -     EISSN : -     DOI : -
Core Subject : Science, Education,
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Articles 63 Documents
ANALISIS PERSEPSI PELANGGAN TERHADAP KUALITAS LAYANAN COFFEE SHOP ASING DAN COFFEE SHOP LOKAL Remiasa, Marcus; Lukman, Yenny
Jurnal Manajemen Perhotelan Vol 3, No 2 (2007): SEPTEMBER 2007
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (160.026 KB) | DOI: 10.9744/jmp.3.2.70-79

Abstract

This research aims to analyze service quality which are classified into three types of quality: interaction quality, physical environment quality, and outcome quality in the foreign coffee shop and the local coffee shop based on the customer perception. Moreover, the writer would like to analyze the Mean differences between foreign coffee shop and local coffee shop. Result shows that service quality of the foreign coffee shop is better than the local one. Abstract in Bahasa Indonesia : Penelitian ini menganalisis kualitas layanan yang dibagi menjadi tiga jenis kualitas yaitu kualitas interaksi, kualitas lingkungan fisik, dan kualitas hasil di coffee shop asing dan coffee shop lokal berdasarkan persepsi pelanggan, lalu melihat perbedaan di antara keduanya. Hasil yang didapat adalah terdapat perbedaan rata-rata yang signifikan antara coffee shop asing dan coffee shop lokal, di mana coffee shop asing dipersepsikan memiliki kualitas layanan yang lebih baik daripada coffee shop lokal. Kata kunci: Persepsi kualitas layanan, persepsi pelanggan, coffee shop
FOOD SAFETY IN HOSPITALITY INDUSTRY Purnomo, Hari
Jurnal Manajemen Perhotelan Vol 2, No 1 (2006): MARCH 2006
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (164.522 KB) | DOI: 10.9744/jmp.2.1.

Abstract

As food safety includes food hygiene, hazard related to food and its risks is becoming an important issue to consumers making purchase decisions. Therefore, the food processors and food handlers either in hospitality and food processing industries should improve their knowledge and skill on food safety assurance. A systematic and continued training and education with behavioural changes, and supported with good law enforcement are likely to minimize the hazard related to food and its risks.
ANALISA PERBANDINGAN HARAPAN DAN PERSEPSI PRIA DAN WANITA DALAM MEMILIH SEBUAH RESTORAN DI SURABAYA DITINJAU DARI SEGI MEAL EXPERIENCE Marsellita, Priska Vianny; Goenawan, Veranita; Tarigan, Zeplin Jiwa Husada; Kristanti, Monika
Jurnal Manajemen Perhotelan Vol 4, No 1 (2008): MARCH 2008
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (301.151 KB) | DOI: 10.9744/jmp.4.1.8-17

Abstract

Men and women have different behavior and characteristics that can affect their expectation in choosing the restaurant. This research was conducted to examine whether meal experience at restaurant will affect the expectation of men and women when choosing restaurant at Surabaya, the most dominant factors and if there is gap between expectation and perception. The result showed that men and women have different expectation in term of atmosphere and there is gap between expectation and perception.
PENGARUH LECTURER PERFORMANCE DAN SERVICE QUALITY TERHADAP QUALITY EDUCATION UNTUK MENINGKATKAN STUDENT SATISFACTION Aprilia, Adriana
Jurnal Manajemen Perhotelan Vol 4, No 2 (2008): SEPTEMBER 2008
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (361.917 KB) | DOI: 10.9744/jmp.4.2.58-66

Abstract

Nowadays higher education is facing tight competition among others. So its education management needs to be aware on this condition by paying attention on its service quality to improve students’ satisfaction. This research is done by spreading the questionnaires to 136 respondents or students from one of university in Surabaya using judgement sampling. By using AMOS 6.0 programme of SEM, it shows that lecturer abilities do not effect significantly towards lecturer performance, whereas lecturer attitudes effects lecturer performance, and both performance delivery and laboratories effects service quality significantly, lecturer performance and service quality effect quality education and quality education effects students’ satisfaction.
ANALISA PERBANDINGAN HARAPAN BUSINESSWOMEN DAN BUSINESSMEN DALAM PEMILIHAN SEBUAH HOTEL DITINJAU DARI SEGI ATRIBUT HOTEL DAN PENGGUNAAN AMENITIES HOTEL Lesmana, Ruly Naftali; Dionisius, Damian
Jurnal Manajemen Perhotelan Vol 3, No 1 (2007): MARCH 2007
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (308.069 KB) | DOI: 10.9744/jmp.3.1.1-17

Abstract

As the number of women business travelers' increases, lodging businesses start to provide facilities and services for this segment. This research attempts to compare businessmen and businesswomen's expectation in selecting hotel based on hotel attributes and the use of hotel amenities. Results of factor analysis and multivariate analysis of variances show that there are significant differences in attribute convenient eating facilities, advertising and parking, amenities support appearance facilities and minibar. Abstract in Bahasa Indonesia : Seiring dengan makin banyaknya jumlah businesswomen yang melakukan perjalanan bisnis, maka penyedia jasa akomodasi perlu untuk menyediakan fasilitas dan layanan yang sesuai dengan kebutuhan segmen tersebut. Penelitian ini bertujuan untuk melihat apakah ada perbedaan harapan antara businessmen dan businesswomen dalam pemilihan sebuah hotel ditinjau dari segi atribut hotel dan penggunaan amenities hotel. Dari hasil analisa faktor dan multivariate analysis of variances menunjukkan terdapat perbedaan harapan yang signifikan atas atribut convenient eating facilities, advertising and parking dan amenities support appearance facilities and minibar. Kata kunci: harapan, businesswomen, businessmen, hotel, atribut hotel, amenities hotel.
CAN CHILDREN AND ELDERLY BE SERVED IN THE SAME RESTAURANT? Wonoseputro, Adeline
Jurnal Manajemen Perhotelan Vol 1, No 1 (2005): MARCH 2005
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (183.833 KB) | DOI: 10.9744/jmp.1.1.

Abstract

Marketers try to reach children and elderly as their target market; therefore it will give opportunities for food industries to focus on these groups. Physiological, economic, social, psychological, and convenience factors are examined to discover the possibilities serving these different generations. It is concluded that serving children and elderly people in the same restaurant is possible as long as food service industries provide the right products and services for them.
PENGARUH ATRIBUT HOTEL BUTIK TERHADAP MINAT MENGINAP KEMBALI DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL PERANTARA DI SURABAYA Hanjaya, Stephanie; Pranata, Michael David; Andreani, Fransisca
Jurnal Manajemen Perhotelan Vol 5, No 1 (2019): MARCH 2019
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (329.611 KB) | DOI: 10.9744/jmp.5.1.18-25

Abstract

Studi ini bertujuan untuk mengamati pengaruh dari atribut hotel butik terhadap minat menginap kembali dengan kepuasan konsumen sebagai variabel perantara. Responden adalah 115 konsumen yang pernah menginap di hotel butik (Hotel Majapahit, Artotel, dan Town Square Hotel) di Surabaya dalam kurun waktu satu tahun terakhir. Data dikumpulkan menggunakan kuesioner dengan skala Likert dan dianalisa menggunakan metode PLS. Penelitian menunjukkan bahwa atribut hotel butik berpengaruh positif signifikan, baik terhadap kepuasan konsumen maupun minat menginap kembali. Meski demikian, kepuasan konsumen sebagai variabel perantara justru memiliki pengaruh kecil pada hubungan antara atribut hotel butik terhadap minat menginap kembali. Selain itu, hasil penelitian menunjukkan kepuasan konsumen bukan hal utama tetapi atribut hotel butik adalah hal terpenting yang menyebabkan konsumen mengunjungi hotel kembali
ANALISIS KUALITAS LAYANAN TRAINEE PROGRAM MANAJEMEN PERHOTELAN UNIVERSITAS KRISTEN PETRA PADA INDUSTRI HOTEL BERBINTANG LIMA DI SURABAYA Andreani, Fransisca
Jurnal Manajemen Perhotelan Vol 3, No 2 (2007): SEPTEMBER 2007
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (96.392 KB) | DOI: 10.9744/jmp.3.2.57-69

Abstract

Service quality is very important in hospitality industry. Therefore, service attributes have to be in accordance with every type of hospitality industry as different types of hospitality industry might have different characterictics of service attributes needed. Trainees of Hotel Management Program – Petra Christian University, as service providers of five-star-hotels in Surabaya, are evaluated based on the 13 service attributes (dependability, attendance, attitude, personality, initiative, quantity, adaptability, discipline, quality, job knowledge, grooming, leadership, organizing). The analysis shows that as a whole the service quality of the trainees has matched with the five-star-hotels needs and expectations so they are satisfied. Abstract in Bahasa Indonesia : Kualitas layanan sangat penting dalam industri jasa. Oleh karena itu atribut/elemen kualitas layanan harus sesuai dengan jenis industri layanan yang mempunyai karakteristik yang berbeda satu dengan yang lain. Trainee Program Manajemen Perhotelan Universitas Kristen Petra merupakan penyedia jasa yang menyampaikan layanan yang dinilai berdasarkan ke-13 aribut kualitas layanan (dependability, attendance, attitude, personality, initiative, quantity, adaptability, discipline, quality, job knowledge, grooming, leadership, organizing). Hasil penelitian menunjukkan secara keseluruhan kualitas layanan yang disampaikan oleh trainee sudah sesuai dengan apa yang diharapkan oleh industri hotel berbintang lima di Surabaya sehingga mampu memberikan kepuasan pada pihak industri. Kata kunci: kualitas layanan, trainee, harapan, kepuasan
CULTURE DIFFERENCES AFFECT PERFORMANCE AND ASSESSMENT ACCEPTANCE OF CHINESE STUDENT Jokom, Regina
Jurnal Manajemen Perhotelan Vol 4, No 1 (2008): MARCH 2008
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (105.219 KB) | DOI: 10.9744/jmp.4.1.1-5

Abstract

Stenden University is an international hospitality management university in Leeuwarden, Netherlands which the major Asian student is from China. Thus, cultural differences might stimulate an influence towards Chinese students’ daily performance and assessment acceptance. Throughout in-depth interview with the Chinese students, it reveals that there are some culture barriers for Chinese student during their practice. These affect in their basic skill, relationship, communication, and language. These matters also affect Chinese student’s assessment acceptance that they tend to accept, even though they do not agreeing with their assessment.
STUDI EKSPLORATIF PERILAKU MAHASISWA UK. PETRA DALAM MEMILIH FAST FOOD RESTAURANT DAN NON FAST FOOD RESTAURANT DI SURABAYA Wijaya, Serli
Jurnal Manajemen Perhotelan Vol 1, No 2 (2005): SEPTEMBER 2005
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (245.962 KB) | DOI: 10.9744/jmp.1.2.

Abstract

The rapid growth of food service business in Surabaya obviously affect consumers' decision toward in which restaurant they would like to eat. This exploratory research aims to investigate students behaviour of Petra Christian University in deciding to eat at fast food restaurants compared to non fast food restaurants. Result reveals that there are differences related to the frequency of visit and with whom the respondents have meals at restaurants. Moreover, respondents' decision to eat at fast food restaurant is influenced more by quality of the food, service speed, and price; whereas quality of the food, friendliness, and restaurant ambience are factors which influence respondents more to have meals at non fast food restaurant. Abstract in Bahasa Indonesia : Menjamurnya bisnis makanan di Surabaya mempengaruhi perilaku masyarakat dalam mengambil keputusan pembelian di sebuah restoran. Penelitian eksploratif ini bertujuan untuk menggali perilaku mahasiswa UK. Petra dalam memutuskan untuk makan di fast food restaurant dibandingkan dengan di non fast food restaurant. Hasil penelitian mengungkapkan bahwa terdapat perbedaan sehubungan dengan frekuensi kunjungan dan dengan siapa responden berkunjung ke sebuah restoran. Selain itu, keputusan makan di fast food restaurant lebih dipengaruhi oleh faktor kualitas makanan, kecepatan layanan, dan harga yang relatif terjangkau. Sedangkan kualitas makanan, keramahan layanan dan kenyamanan restoran merupakan faktor yang lebih mempengaruhi pembelian di non fast food restaurant. Kata Kunci: Fast food restaurant, non fast food restaurant, perilaku mahasiswa