cover
Contact Name
-
Contact Email
-
Phone
-
Journal Mail Official
-
Editorial Address
-
Location
Kota surabaya,
Jawa timur
INDONESIA
Jurnal Manajemen Teori dan Terapan
Published by Universitas Airlangga
ISSN : -     EISSN : -     DOI : -
Core Subject : Science, Education,
Arjuna Subject : -
Articles 6 Documents
Search results for , issue " Vol 5, No 2 (2012): Jurnal Manajemen Teori dan Terapan - Agustus 2012" : 6 Documents clear
The Influence of Employees’ Job Satisfaction Factors on Organizational Commitment Eliyana, Anis; Yusuf, Ria Mardiana; Prabowo, Koko
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol 5, No 2 (2012): Jurnal Manajemen Teori dan Terapan - Agustus 2012
Publisher : Departemen Manajemen, Fakultas Ekonomi & Bisnis, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (199.856 KB) | DOI: 10.20473/jmtt.v5i2.2556

Abstract

This research aims to examine about organizational commitment in relation to the job satisfaction factors. Research is conducted on the production employees of PT Jaya Readymix Concrete (JYC) which amounted to 47 people. Data is collected from the questionnaire that was given directly to the respondent. Analysis techniques used in research is regression analysis between factors of employees’ job satisfaction as independent variables, which consists of the ability utilization, compensation, relationship with co-workers, working conditions, recognition and achievement with organizational commitment as dependent variables. Based on the results of the regression analysis of linear regression model equations, we derived  a formulation as follows: Y = -1.012 + 0.184X1 + 0.581X2 + 0.080X3 + 0.118X4 + 0.136X5 + 0.165X6 + e.  Results show that the job satisfaction factors simultaneously have a significant effect on organizational commitment in JYC with the coefficient of determination (R2) is 0.967, and that compensation is the dominant variables influencing employees organizational commitment in the production department at JYC.
Analisis Efektivitas “Customer Delight Program” Terhadap Motivasi Kerja Karyawan Di Shangri-La Hotel Surabaya Hermansyah, Rocky; Sutanto, Eddy M.
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol 5, No 2 (2012): Jurnal Manajemen Teori dan Terapan - Agustus 2012
Publisher : Departemen Manajemen, Fakultas Ekonomi & Bisnis, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (233.933 KB) | DOI: 10.20473/jmtt.v5i2.2557

Abstract

This research was taken place at Shangri-La Hotel Surabaya, an international management hotel. The population of research were 600 respondents. The purpose of this research was to understand the effectiveness of Customer Delight Program and employees’ work motivation of Shangri-La Hotel Surabaya. The analysis technique used quantitative analysis. The result of research showed that there was a relationship between Customer Delight Program and employees’ work motivation Shangri-La Hotel Surabaya.
Pengaruh Kualitas Layanan Terhadap Komitmen Afektif, Komitmen Normatif, Komitmen Kontinuan Serta Loyalitas Nasabah Debitur Pada Pt. Bank Kalbar Di Kalimantan Barat Afifah, Nur
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol 5, No 2 (2012): Jurnal Manajemen Teori dan Terapan - Agustus 2012
Publisher : Departemen Manajemen, Fakultas Ekonomi & Bisnis, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (287.38 KB) | DOI: 10.20473/jmtt.v5i2.2558

Abstract

Perusahaan perbankan saat ini harus berupaya semaksimal mungkin untuk menciptakan pengalaman pelanggan terhadap kualitas layanan, dikarenakan memiliki dampak terhadap hasil hubungan pelanggan (Customer Relationship). Salah satu kunci sukses dalam industri perbankan adalah dibutuhkannya interaksi personal dalam bentuk implementasi strategi relationship marketing (pemasaran relasi), hal ini dikarenakan sifat layanan yang tidak berwujud dan tidak bisa dipisahkan dari penyedia layanan dengan demikian lembaga perbankan harus peduli dengan pengembangan dan pengelolaan hubungan dengan pelanggan.Tujuan studi ini mengkaji pengaruh kualitas layanan terhadap komitmen afektif, komitmen normatif, komitmen kontinuan serta loyalitas nasabah debitur pada PT. Bank Kalbar di Kalimantan Barat. Hal ini di karenakan, kualitas layanan selain memiliki efek pada komitmen hubungan, kualitas layanan yang disampaikan dapat menjadi motivasi dalam diri nasabah debitur untuk melanjutkan hubungan dengan perusahaan perbankan. Komitmen pelanggan dipandang sebagai faktor kunci dalam retensi pelanggan dan loyalitas, sedangkan kualitas layanan umumnya dipandang sebagai struktur utama yang mendorong loyalitas pelanggan. Dalam studi ini, ukuran kualitas layanan diantaranya, adalah; kualitas interaksi (interaction quality), kualitas lingkungan (environment quality) dan kualitas hasil akhir (outcome quality). Adapun komitmen pelanggan, dalam hal ini dibedakan menjadi tiga yaitu, komitmen afektif, komitmen normatif dan komitmen kontinuan.Sampel dalam studi ini adalah 126 nasabah debitur PT. Bank Kalbar di Kalimantan Barat yang menggunakan kredit untuk kegiatan usaha dan minimal satu kali transaksi peminjaman, dengan menggunakan teknik cluster sampling untuk menentukan kantor cabang dikarenakan lokasi PT. Bank Kalbar menyebar secara geografis serta proporsional sampel dalam menetapkan jumlah responden pada masing-masing cabang. Teknik analisi data dengan Structural Equation Modeling (SEM). Hasil study mengatakan bahwa kualitas layanan berpengaruh signifikan terhadap komitmen afektif, komitmen normatif, dan komitmen kontinuan, dan kualitas layanan berpengaruh signifikan terhadap loyalitas, serta komitmen afektif, komitmen normatif dan komitmen kontinuan berpengaruh signifikan terhadap loyalitas nasabah debitur PT. Bank Kalbar di Kalimantan Barat.
Strategi Bauran Pemasaran Dan Pengaruhnya Terhadap Keputusan Konsumen Munizu, Musran
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol 5, No 2 (2012): Jurnal Manajemen Teori dan Terapan - Agustus 2012
Publisher : Departemen Manajemen, Fakultas Ekonomi & Bisnis, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (153.956 KB) | DOI: 10.20473/jmtt.v5i2.2559

Abstract

The purpose of this research is to investigate the effect of marketing mix strategy which consist of product, price, place, and promotion on customer decision of PT. Semen Bosowa in Makassar, and to analyze the dominant factor which influence customer decision of PT. Semen Bosowa in Makassar. Population in this research were the customers of cement product of Bosowa in Makassar. The amount of sample were 100 persons. The respondents were chosen by purposive random sampling from the population. Method of analyses which use in this research were both descriptive analysis and Multiple Regression Analysis. Processing data performed by SPSS 18.00. The result shows that marketing mix strategy which consists of product, price, place, and promotion have significant and positive effect on customer decision, and (2) Product factor has dominant effect on customer decision (t-value = 6,517).
Analysis Of Waste Production Management And Environmental Conditions On Coating Process Performancebefore And After The Implementation Of Environmental Management System (EMS) Lestari, Yetty Dwi; Prisilia, Binar
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol 5, No 2 (2012): Jurnal Manajemen Teori dan Terapan - Agustus 2012
Publisher : Departemen Manajemen, Fakultas Ekonomi & Bisnis, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (346.574 KB) | DOI: 10.20473/jmtt.v5i2.2560

Abstract

The phenomenon of proactive environmental management began in the 1990s where manufacturing industries were aware  the importance of corporate sustainability through sustainable environmental management. Various strategies  can be done in a proactive environmental management. This study emphasized the development of conditions environmental performance companies  in minimizing waste, especially in production process that contains a lot of waste. The company has trying to implement a standardized EMS, through its own sludge wastewater treatment as a raw material for making bricks, while for solid waste (zinc dross and zinc ash), had been sold to external parties from the beginning. There isn’t recycling process, Galva furnace repair and improvement work on the system setting WWT or the WWTP. EMS implementation is strengthened through the acceptance of ISO 14000 in 2007. The condition of  Companys environmental performance related to waste minimization in the galvanizing process before and after implementing EMS was measured using input indicators (material), the input of water and energy use, and output of products in the form of waste (solid or sludge). The result did not correspond quantitatively with the indicators used in ISO 14000. Based on the quantitative result , a company processing  waste , did not change significantly.
Analisis CSR Dan Kinerja Keuangan Studi Empiris Pada Perusahaan Yang Terdaftar Pada Indeks Sri Kehati Margaretha, Farah
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol 5, No 2 (2012): Jurnal Manajemen Teori dan Terapan - Agustus 2012
Publisher : Departemen Manajemen, Fakultas Ekonomi & Bisnis, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (451.961 KB) | DOI: 10.20473/jmtt.v5i2.2555

Abstract

The objectives of this study are to analyze the difference and correlation between the corporate social performance  and the corporate financial performance Companies in Indonesia,  The sample population of this study is company listed in Indonesian Stock Exchange. sampling was used in this study, are 23 companies in SRI KEHATI Index  The CSR score is measured by content analysis of corporate annual report . The data is tested by using partial correlation test to know the correlation between the corporate social performance and financial performance.  The results of this study show that there no significant relation between financial performance at (t) year and CSR  but found significant at tht (t+1) year. Managerial implications from this research will hopefully provide a new discourse  for investor in considering the aspects that need to be taken into investments that are not to monetary measurements. this research hopes management company can provide the input on the importance of corporate social responsibility in terms of the overall strategic management to improve the companys financial and social performance and raise awareness of companies to conduct CSR activities.

Page 1 of 1 | Total Record : 6


Filter by Year

2012 2012


Filter By Issues
All Issue Vol 13, No 1 (2020) Vol 12, No 3 (2019) Vol 12, No 2 (2019) Vol 12, No 1 (2019) Vol 12, No 1 (2019) Vol 11, No 3 (2018) Vol 11, No 2 (2018) Vol 11, No 1 (2018) Vol 10, No 3 (2017) Vol 10, No 2 (2017) Vol 10, No 1 (2017) Vol 9, No 3 (2016) Vol 9, No 2 (2016) Vol 9, No 1 (2016) Vol 8, No 3 (2015) Vol 8, No 2 (2015) Vol 8, No 1 (2015) Vol 7, No 3 (2014) Vol 7, No 2 (2014) Vol 7, No 1 (2014) Vol 6, No 3 (2013): Jurnal Manajemen Teori dan Terapan - Desember 2013 Vol 6, No 3 (2013) Vol 6, No 2 (2013) Vol 6, No 1 (2013) Vol 5, No 3 (2012): Jurnal Manajemen Teori dan Terapan - Desember 2012 Vol 5, No 2 (2012): Jurnal Manajemen Teori dan Terapan - Agustus 2012 Vol 5, No 1 (2012): Jurnal Manajemen Teori dan Terapan - April 2012 Vol 4, No 3 (2011): Jurnal Manajemen Teori dan Terapan - Desember 2011 Vol 4, No 2 (2011): Jurnal Manajemen Teori dan Terapan - Agustus 2011 Vol 4, No 1 (2011): Jurnal Manajemen Teori dan Terapan - April 2011 Vol 3, No 3 (2010): Jurnal Manajemen Teori dan Terapan - Desember 2010 Vol 3, No 2 (2010): Jurnal Manajemen Teori dan Terapan - Agustus 2010 Vol 3, No 1 (2010): Jurnal Manajemen Teori dan Terapan - April 2010 Vol 2, No 3 (2009): Jurnal Manajemen Teori dan Terapan - Desember 2009 Vol 2, No 2 (2009): Jurnal Manajemen Teori dan Terapan - Agustus 2009 Vol 2, No 1 (2009): Jurnal Manajemen Teori dan Terapan - April 2009 Vol 1, No 3 (2008): Jurnal Manajemen Teori dan Terapan - Desember 2008 Vol 1, No 2 (2008): Jurnal Manajemen Teori dan Terapan - Agustus 2008 Vol 1, No 1 (2008): Jurnal Manajemen Teori dan Terapan - April 2008 More Issue