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Manajemen dan Pemasaran Jasa
Published by Universitas Trisakti
ISSN : 02163780     EISSN : 24429724     DOI : -
Jurnal Manajemen dan Pemasaran Jasa is published by Lembaga Penerbit Fakultas Ekonomi dan Bisnis (LPFEB) as publisher faculty. The editorial receives general writing, service management, and hospitality areas in which no other media has ever been published and reviews of new management books and marketing services. Preferred writing is the result of field research or literature review. The evaluation process of papers submitted depends entirely on the "Blind Review" designated by the editor in chief in accordance with the reviewer’s expertise.
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Articles 5 Documents
Search results for , issue " Vol 2, No 1 (2009): Maret" : 5 Documents clear
PERANAN ORGANIZATIONAL CITIZE DALAM MEMEDIASI PENGARUH JO DAN HUMAN RESOURCES MANAGE TERHADAP SERVICE QUALITY PADA BINTANG LIMA DI JAKARTA SHIP BEHAVIOR SATISFACTION ENT PRACTICES EBUAH HOTEL PUSAT HAPSARI, DEWAYANI
Jurnal Manajemen dan Pemasaran Jasa Vol 2, No 1 (2009): Maret
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jmpj.v2i1.530

Abstract

The purpose of this research is to propose a model which organizational citizenship behavior and job performance mediate the influence of job satifaction and human resources management practices toward service quality at Grand Sahid Jaya Jakarta. The conceptual framework consists of the following constructs : job satisfaction, human resources management practices, organizational citizenship behavior, job performance, and service quality. Moreover, four hypotheses were developed and tested. instrument test of validity and reliability were used to test the validity of the measures, while multiple regression from Statistical Package forSocial Science (SPSS) was used in hypotheses testing. Data were collected from Grand Sahid Jaya employee, Jakarta. The objectives of this research is to analyze the j.b satisfaction influence organizational citizenship behavior at Grand Sahid Jaya Jakarta, analyze the human resources practices toward organizational citizenship behavior, analyze the organizational citizenship behavior influence job performance and analyze job performance influence service quality at Grand Sahid Jaya JakarIta. The result indicate that all hypothesis was supported, indicated that job sati action have significant influence toward organizational citizenship behavior, human resources practices have significant influence toward organizational citizenship behavior, organizational citizenship behavior have significant influence toward job performance and job performance have significant influence toward service quality.Keywords : Job performance, service quality, job satisfaction, and organizational citizenship behavior.
PENGARUH CAREER MANAGEMENT TERHADAP CAREER SATISFACTION MELALUI CAREER COMPETENCY Pangestu, Hengky
Jurnal Manajemen dan Pemasaran Jasa Vol 2, No 1 (2009): Maret
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jmpj.v2i1.541

Abstract

he purpose of this research is to acknowledge the effect of a career management t oward the career satisfaction through the career competency of the staff at Park Lane Hotel, Jakarta. The data samples of this research are random spread to the hotel staffs. Out of 125 respondents from all levels of staff positions in Park LaneHotel, only 120 data are performed. The data analysis in this research is measured by Structural Equation Modelling with Amos 6.0. Due to data analysis, it is discovered that career management has a positive and significant effects toward the career satisfaction of the hotel staffs, as to the career management has no effect to the career competency of the hotel staffs. The career competency has positive and significant effect to the career satisfaction, and the career competency cannot mediated the relation between career management to the career satisfaction of the hotel staffs. The implication for the manager of the Park Lane Hotel, Jakarta is to give serious activities concerning the career management to the staff that will assist them to gain more knowledge of the update industry development to gain higher in the career satisfaction of the staffs. In the future search, it needs more details concerning the organization effect and individual and culture factors of the staffs.keywords: Career management, career satisfaction, career competency.
PENGARUH LEVERAGE TERHADAP PROFITABILITAS PADA INDUSTRI MAKANAN DAN MINUMAN YANG TERDAFTAR DI BURSA EFEK INDONESIA Lestari, Henny Setyo; Rahmawati, Rahmawati
Jurnal Manajemen dan Pemasaran Jasa Vol 2, No 1 (2009): Maret
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jmpj.v2i1.542

Abstract

This study aims to analyze and determined the relationship of leverage on corporate profitability.The study wanted to analyze the relationship between financial leverage, operating leverage, combined leverage, and debt equity ratio of earning per share. The aim is to explain how the earning capacity gain is influenced by the performance management fixed operating costs and fixed financial costs. In addition this study also explains the relationship between Debt Equity Ratio and Earning Per Share.In this study, selected on food and beverage manufacturing subindustry listed on the Indonesia Stock Exchange during a periode of 11 years from 1999 — 2009. Using Kruskal Wallis testing, spearman correlation analysis and the classical assumption of normality. The result showed that the data DFL, DOL, and DCL didnt differ significantly in manufacturing subindustry. fry the DER and EPS data show that differ significantly in manufacturing subindustry of food and beverages. In addition these studies show that the DFL and DCL have a positive relationship to the EPS, while the DOL and the DER ha.sa negative relationship to the EPS.Keywords : DCL, DER, DFL, DOL, Earning Per Share, Leverage, and Profitability
Pengaruh Karakteristik Bank dan Karakteristik Pasar Terhadap Kemungkinan Terjadinya Merger dan Akuisisi Pada Perbankan di Indonesia Muchtar, Susy; Rahmania, Karima
Jurnal Manajemen dan Pemasaran Jasa Vol 2, No 1 (2009): Maret
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jmpj.v2i1.528

Abstract

The purpose of this research is to examine the effect of banks characteristics and market characteristicstoward the probability of merger and acquisition in Indonesian Banking. The type of data used in this research is secondary data which is collected from Indonesia Stock Exchange and CD Room of Trisakti University. The Sample examined in this research consist of 22 listed commercial banks, which 9 of it have been acquired between 2003 and 2007 using purposive/judgmental sampling as its sample selection technique. This research used Binary Logistic Regression as analysis tool to test the hypothesis in this paper.Findings of this research indicate that three of banks characteristics, those are banks size, market share, and banks growth have a significant effect toward the probability of merger and acquisition. Another banks characteristics like profit, cost efficiency, capital strength, Liquidity, number of branches do not seem to have effect toward the probability of merger and acquisition. This research also finds that market characteristics those are market concentration, market profitability, and market growth have no effect toward the probability of merger and acquisition.Keywords : Acquisition, Banks, Banks Characteristics, Market Characteristics, Mergers
PENGARUH LEADERSHIP STYLE TERHADAP HOTEL EMPLOYEE COMMITMENT TO SERVICE QUALITY Asmansyah, Herry E.
Jurnal Manajemen dan Pemasaran Jasa Vol 2, No 1 (2009): Maret
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jmpj.v2i1.529

Abstract

The conceptual framework consists of the following constructs: .Management Commitment to Service Quality, Directive Leadership, Participative Leadership, Empowering Leadership, Role Clarity, Shared Values, Employees Commitment to Service Quality, and Job Satisfaction. Moreover, 3 hypotheses were developed and tested. Instrument test of validity and reliabilty used to test the validity of the measures, while structural equation model was used in hypotheses testing. Data were collected from 101 employee who had worked at Aryaduta Hotel at Pekanbaru.Keywords: Management Commitment to Service Quality, Leadership Style, and Frontline Employee Responses.

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