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TINJAUAN KUALITAS PELAYANAN DI TJOKRO RESTO PADA GRAND TJOKRO HOTEL YOGYAKARTA Anandita, Arnes; Marlinda, Sartika Rintan
Riset Manajemen dan Akuntansi Vol 9, No 1 (2018)
Publisher : STIE Atma Bhakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36600/rma.v9i1.61

Abstract

Tinjauan Kualitas Pelayanan Di Tjokro Resto Pada Grand Tjokro Hotel Yogyakarta. Penelitian ini bertujuan untuk mengetahui sequence of service (tata urutan pelayanan), product knowledge yang dimiliki waiter/waitress dalam meningkatkan kualitas pelayanan yang baik dan untuk mengetahui pemahaman waiter/waitress tentang kualitas pelayanan yang ada di Tjokro Resto pada Grand Tjokro Hotel Yogyakarta. Metode penelitian yang digunakan adalah metode penelitian kualitatif. Teknik pengumpulan data dengan menggunakan wawancara, observasi, dan dokumentasi. Hasil penelitian yang peneliti lakukan makan peneliti dapat menarik kesimpulan Pemahaman tentang sequence of service (tata cara pelayanan) antara teori dan wawancara itu sama, data yang diperoleh peneliti valid karena tidak ada yang membedakan antara tata cara pelayanan secara teori dengan tata cara yang ada di Tjokro Resto Grand Tjokro Hotel Yogyakarta. Product knowledge antara teori dan hasil wawancara yang diperoleh peneliti hampir sama pengertiannya tetapi berbeda didalam pengerjaan/terjun langsung di lapangan. Waiter/waitress yang ada di Tjokro Resto memiliki pemahaman dalam meningkatkan kualitas pelayanan yaitu dengan memberikan pelayanan yang memuaskan kepada tamu, membuat tamu merasa aman dan nyaman saat berada di Tjokro Resto. Kata Kunci : kualitas pelayanan, sequence of service, product knowledge, waitress.
Pengaruh Independensi Dewan Komisaris, Komite Audit, Dan Internal Audit Terhadap Fee Audit Eksternal (Studi Empiris pada Perusahaan Manufaktur yang Terdaftar di BEI Periode 2012-2014) Anandita, Arnes; Wiliasti, Arlinia
JURNAL EKOMAKS : Jurnal Manajemen, Ekonomi Kreatif dan Bisnis Vol 9, No 2 (2020): JURNAL EKOMAKS
Publisher : Universitas Merdeka Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33319/jeko.v9i2.64

Abstract

Abstract— This study aims to provide empirical evidence of the influence of: Good Corporate Governance (Board of Commissioners Independence, Audit Committee Independence, Audit Committee Size, Audit Committee Meeting Intensity and Internal Audit) on External Audit Fees in Manufacturing companies listed on the Indonesia Stock Exchange in 2012- 2014. This research was conducted using secondary data. The population in this study were 30 manufacturing companies listed on the Indonesia Stock Exchange (BEI) during the 2012-2014 period. The analysis method used is multiple linear regression analysis by first doing data descriptions, classical assumption tests which include normality test, multicollinearity test, heteroscedasticity test, autocorrelation test, and hypothesis testing used are t-test, F-test, and Adjusted R. Square. The results of this study prove that the independence of the board of commissioners and internal audit variables has an effect on external audit fees, while the audit committee independence variable, the size of the audit committee and the intensity of audit committee meetings have no effect on the external audit fees in manufacturing companies listed on the IDX for the 2012-2014. Keywords—: Independence of the board of commissioners; independence of the audit committee; audit committee size; intensity of audit committee meetings; internal audit.
Pengaruh Kapasitas Sumber Daya Manusia, Pengendalian Intern Akuntansi, Pemanfaatan Teknologi Informasi Dan Pengawasan Keuangan Daerah Terhadap Keterampilan Dalam Pelaporan Keuangan Pemerintah Daerah Kabupaten Sukoharjo (Studi Empiris Pada Badan Keuangan Daerah Kabupaten Sukoharjo Tahun 2017) Pratama, Obrian Trisna; Anandita, Arnes
JURNAL EKOMAKS : Jurnal Manajemen, Ekonomi Kreatif dan Bisnis Vol 10, No 1 (2021): JURNAL EKOMAKS
Publisher : Universitas Merdeka Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33319/jeko.v10i1.85

Abstract

Abstract— This research aims to analyse and prove about the effect of human resource capacity, accounting internal control, use of information technology, and regional financial supervision on the reliability of local government financial reporting. This research object is the Regional Finance Agency of Sukoharjo Regency. The sampling method use purposive sampling. Number of respondent in this research were 50 employee. Data analysis method use multiple linier regression analysis. The research result show that human resource capacity, accounting internal control, use of information technology, and regional financial supervision effect on the reliability of local government financial reporting. Keywords—: Human Resource Capacity; Accounting Internal Control; Use of Information Technology; Regional Financial Supervision.