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ANALISIS KOMPARATIF KINERJA KEUANGAN PERUSAHAAN ASURANSI ALLIANZ LIFE INDONESIA DAN AXA MANDIRI (Pada Tahun 2011 – 2015) Putri, Priska Oktafiani; Prihatini, Apriatni Endang
Jurnal Ilmu Administrasi Bisnis Volume 6, Nomor 3, Tahun 2017
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

Life Insurance Company is a company engaged in the service business. Currently the competition of insurance companies in Indonesia are getting tighter. One thing that can do to win the competition is improve the company’s financial performance.This study intends to analyze the company’s financial performance at PT.Allianz Life Indonesia and PT.AXA Mandiri period 2011 – 2015 based on regulation of SOEs Number : PER-10/MBU/2014 about the rating of State – Owned Enterprises in its financial aspects. Then from the results of this study compared to that obtained by the company,s financial performance which are the most good. The method used in this research is analytical descriptive research type. In analyzing the financial performance of life insurance companies are using financial statement analysis techniques in the form of the ratio analysis based on state regulation Number : PER-10/MBU/2014 which are Liquidity from Current Ratio, Solvability from Risk Based Capital (RBC), Profitability from Return on Asset (ROA) and Return on Equity (ROE).The result of this study indicate that financial performance of PT. Allianz Life Indonesia isn’t better than PT. AXA Mandiri, especially from the level of ROA and ROE. But, based on regulation of SOEs Number : PER-10/MBU/2014 starting from 2011 – 2012 the financial performance of PT. Allianz Life Indonesia include into category KURANG SEHAT BBB. Starting from 2013 – 2015 PT. Allianz Life Indonesia include into category SEHAT A. While PT. AXA Mandiri starting from 2011 – 2015 always include into category SEHAT A. The conclusion based on percentage ratio and state regulation Number : PER-10/MBU/2014 showed that AXA Mandiri is better than Allianz Life Indonesia, the best financial performance also obtained by AXA MAndiri with score 80% and include into category SEHAT A.For PT. Allianz Life Indonesia shoudly improve the current assets and reduce the fixed assets or sell the unproductive fixed assets. In the other side, Allianz Life Indonesia can increase the revenue and reduce the burden.
SERVICE QUALITY EFFECT AND TRUST TO THE DECISION OF UTILIZING THE SRIWIJAYA AIR FLIGHT COMPANY SERVICE Sibagariang, Agnes B.; Prihatini, Apriatni Endang; Nurseto, Sendhang
Jurnal Ilmu Administrasi Bisnis Volume 4, Nomor 1, Tahun 2015
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

The research was motivated by the increasing of competition among the competitors flight services company. Sriwijaya Airlines company was experiencing decline sales 27,05% in 2013. In this case, the company had to increase the service quality and trust to the decision of utilizing of the Sriwijaya Air flight company service.This research aims to know the service quality effect which is consists of five dimensions of service quality they are reliability, responsiveness, assurance, empathy, tangible; and trust to the decision of utilizing the Sriwijaya Air flight company service. The hypothesis is there was service quality effect and trust to the decision of utilizing the Sriwijaya Air flight company service. The type of this research is an explanatory research, the sample collecting technique is purposive sampling technique by 100 samples as the respondents. This research used linear regression which is supported by SPSS for Windows as the analysis method.The results of statistical research shows that the quality of service and trust variables have a positive influence to the decision of utilizing the Sriwijaya Air flight company service. Consumer perceptions of service quality Srwijaya Air quite good and the confidence level is high so that relatively strong consumption decisions. It can be concluded that the quality of service and trust affect the decision Sriwijaya Air service usage.Based on the results of the research, the researchers suggested that the company improve the service quality, increase flight service, compensation for damage to goods and increase consumer confidence like improve the consistency of the performance of the officer so that customers do not switch to a competitor and still survive in the competition at this time.
Pengaruh Disiplin Kerja dan Kepemimpinan Terhadap Kinerja Karyawan Pada PT. Pustaka Rizki Putra Semarang Meta K. D., Nandha; Prihatini, Apriatni Endang; Listyorini, Sari
Jurnal Ilmu Administrasi Bisnis Volume 1, Nomor 1, Tahun 2012
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Work discipline and leadership are factors supporting factor for achieving good performance. PT. Pustaka Rizki Putra Semarang is a company engaged in printing, always providing the best in order to compete. Therefore, it is need of human resources with good performance. In the course of its business activities can not be separated from the problem pinangkatan employee performance by increasing work discipline and leadership. The purpose of this study was to determine the effect of work discipline and leadership on employee performance. Type of research is explanatory. In the study population there were 30 people and all samples used by census. Techniques of data collection using questionnaires, interviews, literature study. Data analysis method used is correlation, simple linear regression and multiple linear regression. The conclusion of this research is the discipline of work and leadership at PT. Pustaka Rizki Putra Semarang is good. Test results with SPSS shows that discipline and leadership have a significant impact on employee performance either simultaneously or partially. Suggestions can be submitted is working discipline should be more attention to the company should be increased. The conclusion of this study is compensation, work environment, workload and leadership on the Main PT Windika quite good. SPSS test result shows that the compensation, work environment, workload and leadership significantly influence job satisfaction either simultaneously or partially. The suggestion that the company should be given more attention is the level of employee discipline. For example, by giving rewards both tangible and intangible for employees to improve disciplin.
PENGARUH KUALITAS PELAYANAN DAN WORD OF MOUTH COMMUNICATION TERHADAP KEPUTUSAN PENGGUNAAN JASA (Studi pada Konsumen Ella Skincare Surakarta) Rifqiyani, Nurny Sofwah; Prihatini, Apriatni Endang
Jurnal Ilmu Administrasi Bisnis Vol 8, No 3 (2019): Jurnal Ilmu Administrasi Bisnis
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Public awareness of the importance of beauty care has been increasing, therefore there are many beauty clinics appear, one of them is Ella Skincare. In the last three years Ella Skincare hasn’t been able to reach Top Brand Market Share of beauty clinic in Indonesia. In addition, during the period of 2016-2018, there were complaints from customer regarding the quality of service and product. The quality of service and word of mouth communication are factors that influence consumers' decisions to use the services. This research aims to know the influence of service quality and word of mouth communication on service use decisions. The type of research is explanatory research and sampling tecnique used is non probability sampling with purposive sampling and accidental sampling of 100 respondents. The data collection uses questionnaires and googleforms. This research uses kuantitative analysis with validity test, reliability test, correlation coefficient, coefficient of determination, simple regression, multiple regression, t test and F test helped by Microsoft Excel and SPSS version 16. The results of the study show that the quality of service variables and word of mouth communication have a strong, significant and positive influence on the decision to use. The advice given to company is to improve service quality and creating a good experience in order to make consumers want to communicate their experience to user candidates of Ella Skincare.
ANALYSIS OF LIQUIDITY, PROFITABILITY AND WORKING CAPITAL EFFICIENCY AT KPRI “MARDISANTOSA” KEBUMEN Widyasari, Widhi; Rodhiyah, Rodhiyah; Prihatini, Apriatni Endang
Jurnal Ilmu Administrasi Bisnis Volume 1, Nomor 1, Tahun 2012
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

Koperasi Pegawai Republik Indonesia (KPRI) “Mardisantosa” is one entity that aims to improve the welfare of its members in Kebumen, its activities include the areas of loan, shops and photocopy services. Management tried to achieve a return in line with expectations, for that management needs to take proper discretion in investing the funds available so that they can achieve the expected liquidity and profitability, and ultimately be able to improve the efficiency of working capital. but in reality KPRI “Mardisantosa” have not been able to manage their finances efficiently. Based on these conditions, then conducted research on ratio analysis of liquidity, profitability and working capital efficiency at KPRI "Mardisantosa" period 2006-2010. Research objective is to determine the level of liquidity, profitability and efficiency of working capital at KPRI "Mardisantosa". The method used descriptive analysis of data retrieval in time series of the consolidated balance sheet income statement in the period 2006 to 2010, and the Annual Members Meeting report KPRI "Mardisantosa". Techniques of data collection is through secondary data and documentation. Other sources of data acquired from the KPRI "Mardisantosa". Data were analyzed quantitatively by using the liquidity ratio, profitability, working capital turnover ratio and working capital efficiency. Results showed that the ratios for five-year cooperative liquidity is relatively high. Achieved the highest liquidity ratio is 383.33% Current Ratio, Quick Ratio 314.33%, and Net Working to Total Assets amounted to 68.56%. Cooperative profitability ratio is relatively low over the past five years, the highest rate of return is achieved ROE of 6.84% and ROA of 3.41%, while the lowest is at 3.34% ROE and ROA of 1.83%. Net Working Capital Turnover cooperatives tend to be very low, for five years of Net Working Capital Turnover reached the highest cooperatives times are 1.37 and 0.55 times the lowest. There is excess working capital during the study period. During the five-year working capital turnover is relatively low and has a working capital surplus that indicate inefficient use of working capital. The conclusion of this study is that for five years the cooperative has a working capital surplus, or inefficient use of working capital. Liquidity during the five-year relative good enough so in adequate condition, in relatively low profitability and working capital turnover is relatively low so that the maximum profit is less cooperative and there have not been empowered working capital efficiently. The advice given is KPRI "Mardisantosa" need to seek working capital as required, control spending or operating expenses to gain more leverage.
ANALISIS TINGKAT KEPUASAN PELANGGAN ATAS KUALITAS PELAYANAN DAN HARGA PADA PO. SINDORO SATRIAMAS SEMARANG Khaldun, M Ibnu; Prihatini, Apriatni Endang
Jurnal Ilmu Administrasi Bisnis Volume 5, Nomor 3, Tahun 2016
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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The research was motivated by of the many various alternative options for transportation services, especially land transportation. However, bus still be alternative options for most of Indonesian people as a means of drive. The purpose of this research was to determine the customer’s satisfaction level on the service quality and the price of PO. Sindoro Satriamas’s customer. The type of research used was descriptive analysis research. The population were all passengers of PO. Sindoro Satriamas with sample of as many as 100 respondents with sampling technique used was purposive sampling and accidental sampling. The analysis of data used in this research was the Importance and Performance Analysis. Based on the Importance and Performance Analysis, then the conclusion that the average total for the service quality was 82,84% included in the satisfied category and the average total for the price was 80,17% included in the satisfied category too. Suggestions can be submitted to the company is improving the performance of quality service and price optimally so that created the suitability between the expectations of customers with the company's performance.
PENGARUH KEBIJAKAN HARGA, ATMOSFER TOKO DAN PELAYANAN TOKO TERHADAP PERILAKU IMPULSE BUYING KONSUMEN ROBINSON DEPARTMENT STORE SEMARANG Herukalpiko, Diah Kenanga; Prihatini, Apriatni Endang; Widayanto, Widayanto
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 1, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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This study aimed to test the influence of pricing policy, store atmospheric and store service on impulse buying behaviour of consumers in Robinson Department Store Semarang. The samples in this research are 100 customers who shop in Robinson Department Store Semarang. The author used SPSS 16.0 program to test the regression on the data analysis. And the study results indicate that pricing policy has a positive and significant influence on the impulse buying behavior of consumers, with coefficient determination is 36,4%, store athmospheric has a positive and significant influence on the impluse buying behavior of consumers, with coefficient determination is 32,2%, store service has a positive and significant influence on the impulse buying behavior of consumers, with coefficient determinaion is 71,2%, and pricing policy, store atmospheric and store service has a positive and significant influence on the impulse buying behavior of consumers, with the coefficient determination is72,2%. Results of this study indicate that in order to enhance the impulse buying behavior, Robinson Department Store Semarang should consider the pricing policy, store atmospheric and store service.
EMPLOYEE SATISFACTION ANALYSIS (Case study on Employee Contract PT. Kharisma Ide Nusantara Garmindo Cibitung - Bekasi) Imanda, Sabila Nurul; Prihatini, Apriatni Endang; Dewi, Reni Shinta
Jurnal Ilmu Administrasi Bisnis Volume 1, Nomor 1, Tahun 2012
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Human resources are the most important resource in a company. Therefore, the management of the company should be able to manage its human resources properly in order to achieve job satisfaction for employees. The research was carried out at PT. Kharisma Ide Nusantara Garmindo Cibitung – Bekasi which object was contract employees. Based on the list of employees absent and late, as well as production data known that there is an enhancement of contract employee’s absent and late, as well as the enchancement of reject goods from 2010 to 2011. This research aims to determine the level of contract employee satisfaction at PT. Kharisma Ide Nusantara Garmindo Cibitung – Bekasi which showed from compensation, control, the work itself, labor relations, and job guarantees.  Type of research is explanatory research. The data used in this study is primary data obtained using a questionnaire data collection instrument. The population in this study were all contract employees of PT. Kharisma Ide Nusantara Garmindo and 84 respondents as the sample that used purposive sampling technique. Analysis of the data used in this research is a method of Importance – Performance analysis. Based on the Importance - Performance analysis concluded that the average of total variable compensation is equal to 85.45%, which is included in the category of very satisfied, for control variable is equal to 79.10% is included in the category are satisfied, for the variable itself is the work of 75.91% is included in the category are satisfied, for the variables of employment is equal to 79.64% is included in the category are satisfied, for the variables of job security is at 75.13% is included in the category are satisfied. It means that respondents are generally satisfied with the performance of compensation, control, the work itself, labor relation, and job guarantees at PT. Kharisma Ide Nusantara Garmindo Cibitung - Bekasi. But there were respondents that have less satisfied with the opportunities to leave in company, the monitoring system by using the tools, employee transportation facilities, adequate working equipment, as well as retirement. Advice can be given to companies is to improve the performance of companies that are considered important by the employees, but still received less attention from the company.
Pengaruh Kualitas Produk dan Nilai Pelanggan terhadap Loyalitas Pelanggan Simcard GSM Simpati PT Telkomsel (Studi Kasus pada Mahasiswa S1 Fakultas Ilmu Sosial dan Ilmu Politik Universitas Diponegoro Semarang) Putri, Sukmawati Resa; Prihatini, Apriatni Endang; Nurseto, Sendhang
Jurnal Ilmu Administrasi Bisnis Volume 4, Nomor 2, Tahun 2015
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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This research is motivated by the development of mobile operators in Indonesia in its journey was not immediately successful as it is now. There is a process and the time that it takes to be a reliable provider. The mobile phone is no longer a luxury item that use only wear certain circles. From adults to children, cellular phone is already a common goods and are also easy to use to communicate. However, based on the pre-study, researchers get the fact that there is a decline in customers to use GSM simcard simpati since the presence of competitors GSM provider. The purpose of this study was to determine the effect of product quality and customer value on customer loyalty GSM simcard simpati S1 case studies on the Faculty of Social and Political Sciences. This type of research is explanatory research. document collection methods used were questionnaires, interviews, and observations. The sample in this study amounted to 100 respondents using a sampling technique using multi-stage sampling technique and purposive sampling . Linear regression analysis and significance test is used to prove the hypothesis using SPSS.The results of this study show that in partial product quality has a positive effect on customer loyalty simpati. While the value of the variable customer has a positive effect on customer loyalty and simapati GSM simcard is the variable with the greatest influence. Simultaneously, the variable quality of the customer and the customer has an influence on the value of customer loyaitas by 32.6%. Based on the results of the study, the researchers suggested the company to improve product quality attention, especially if the signal strength is in a rural and mountainous areas, ease of facilities / features, reproduce cheap promo surf and phone at an affordable price by the students so as to increase customer loyalty to use GSM simcard simpati.
PENGARUH STANDAR OPERASIONAL PROSEDUR DAN PENGAWASAN TERHADAP KINERJA PRAMUNIAGA PASARAYA SRIRATU PEMUDA SEMARANG Nugraheni, Ratih; Prihatini, Apriatni Endang; Budiatmo, Agung
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 2, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Performance is the result of work that attained by people to implement their duties based on accomplishment, experience, sincerity and time. External factors that affect salesperson's performance are standard operating procedures (SOP) and monitoring. This research aimed to find out the impression of SOP and monitoring to salesperson's performance. The type of this research is explanatory research, by censussing 63 respondents. The analysis method using multiple regression analysis,korelasi,cross tabel and determinasi koefisien. Measurement scale using Likert Scale. It analyzed by linear test and significance teat that supported by SPSS 16.0.The results showed a positive and significant influence between standard operating procedures (SOP) and monitoring toward the satisfaction of salesperson's performance partially, the influence of standard operating procedures (SOP) and monitoring for a combination toward salesperson's performance.
Co-Authors Ade Maulana Aminudin, Ade Maulana Agnes B. Sibagariang Agung Budiatmo Ajrina, Revalina Tri Andi Wijayanto Angkat, Desy Wahyuni Apong Utami Aprilian Wulan Ardhian Prima Satya Arindra Diesnu Hernomo Arizal Anwar, Arizal Bahaudin Kahar, Bahaudin Bulan Prabawani Cintia Maharani Putri, Cintia Maharani Crismonita, Raisa Dara, Ayu Laksmi Dessy Amelia Fristiana Diah Kenanga Herukalpiko Dinalestari Purbawati, Dinalestari Dorothea Ratih Dwinanda, Adrian Endah Purnama Sari Fahry Akbar Wiranda, Fahry Akbar Faizani, Risma Devita Farida Anis Said, Farida Anis Febrina Prihandini Ferry Yahya Fitria Febrianti, Fitria Ghaitsani, Sabrina Hajar, Hani Hari Susanta Hari Susanta Nugraha Heninda Ellya Putri, Heninda Ellya Herlina Pujiastuti Ilham Alamsyah Inggar Rizal Megantar, Inggar Rizal Khaerani, Rani Apri Kholifah Kholifah Kuasa Tarigan, Yoel Kesatria Kurniawan, Danny Latanba Via Tavisar, Latanba Via Lisnawati Lisnawati M Ibnu Khaldun, M Ibnu Marliani, Indah Putri Maulidia, Ana Mohamad Arifin Muhammad Agung Baiquni, Muhammad Agung Muhammad Ashari Nadia Lona Trista Nandha Meta K. D. Nikho Ardhyanto, Nikho Nurokti Diana Luthfi, Nurokti Diana Olvie Okta Prasetyo Pandu Wijanarko Paramesthi, Rica Anindita Parmana, Affan Eka Perkasa, Aditya Permata, Bunga Indah Prasidda, Iqbal Agil Puspa Budiani Putri, Anggia Rindra Putri, Priska Oktafiani Putri, Sinta Listiarini Rahmadhani, Ritma Ramadhani, Ritma Ratih Nugraheni Ratri Lalitamanik Reni Shinta Dewi Ria Astuti Riana Aprilia, Riana Riddho Perdana Putra Rifqiyani, Nurny Sofwah Rodhiyah Rodhiyah Rosyidin, Dendy Maulana Sabila Nurul Imanda Saputro, Lutfan Danu Sari Listyorini Saryadi Saryadi sayoga, juvella sega dian Sendhang Nurseto Shaleh, Taufiq Simanjuntak, Laela Siswanty, Yuliana Eka Sri Suryoko Sudharto Prawata Hadi Sukmawati Resa Putri Tomi Prayogi, Tomi Tri Handayani Wahyu Hidayat Widagda, Salasa Widayanto Widayanto Widhi Widyasari Widiartanto Widiartanto Wituhu, Kristiga Wulandari, Rina Suci Yudha Widyantoro Prabowo Yulizar, Ahmad Yunita Kartikasari, Yunita Yusuf Hazmi Anugrah Zumri Zuliyarso