cover
Contact Name
Ira Kristiana
Contact Email
editor.ijthap@aibpm.org
Phone
+62341 566222
Journal Mail Official
editor.ijafap@aibpm.org
Editorial Address
Kahuripan no 9 Malang - East Java Indonesia
Location
Kota malang,
Jawa timur
INDONESIA
International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
ISSN : 26858800     EISSN : 26547945     DOI : https://doi.org/10.32535/ijthap.v3i3.895
Core Subject : Humanities,
International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) is an academic and peer-reviewed journal that publishes original research, both conceptual and empirical in tourism, hospitality and travel. The journal aims to enhance the theoretical development of the hospitality and tourism field. To promote the innovation and fresh idea in tourism field the journal also accept the conceptual research, book review and experience from hospitality practitioners.
Arjuna Subject : Umum - Umum
Articles 78 Documents
DESIGN OF SEMI-AUTOMATIC ONION FRYING MACHINE EQUIPPED WITH TEMPERATURE, TIMER, SPEED CONTROL Umaroh, Susi Tri; Khofi, Muhammad Ichsan; Huda, Khoirul; Purnomo, Ahmad Setyo; Alfianti, Amalia Forma
International journal of Tourism and hospitality in Asia Pasific (IJTHAP) Vol 1, No 1 (2018): International Journal of Tourism & Hospitality
Publisher : International journal of Tourism and hospitality in Asia Pasific (IJTHAP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v1i1.108

Abstract

The purpose of this study is to provide solutions to existing problems in SME Fried Onion in Sidoarjo Region on the process of frying still conventional. The method used is to utilize technology TTS (Temperature, Timer, Speed Control) on the onion parser to produce fried onions with good quality and stable cooking temperature. The expected result is to improve the quality of fried onion productivity up to twice which initially only able to fry onion as much as 2 kg, can become 4 kg in one process of frying
Contributing Factors to Organizational Success: A Case Study of McDonald’s Chia, Xin Rou; Kee, Daisy Mui Hung; Khor, Sue Ting; Chin, Kai Yee; Lok, Tzyy Xian; Almutairi, Hanouf Ali; Quttainah, Majdi Anwar; Balakrishnan, Hariharan; Kulkarni, Swati
International journal of Tourism and hospitality in Asia Pasific (IJTHAP) Vol 3, No 2 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : International journal of Tourism and hospitality in Asia Pasific (IJTHAP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i2.821

Abstract

McDonald’s is one of the most successful fast food companies around the world. It has approximately 32,000 outlets located in 119 countries. Being a global and modern fast food company, McDonald’s has a clear vision, “to be the world’s best quick service restaurant experience”. This paper presents the contributing factors which drive McDonald’s success being a global and modern fast food company. McDonald’s top management believes that job satisfaction and motivation are the contributing factors to the success of McDonald’s. McDonald’s has won many awards over the years for its employees’ engagement programs.
Improving Food Safety and Food Quality: The Case of Nestle Chung, Ern Yee; Kee, Daisy Mui Hung; Chan, Jia Wei; Tiong, Sian Yun; Choke, Yuan Wen; Low, Jun Shern; Al Ajmi, Dalal; Motwani, Hanisha
International journal of Tourism and hospitality in Asia Pasific (IJTHAP) Vol 3, No 1 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : International journal of Tourism and hospitality in Asia Pasific (IJTHAP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i1.724

Abstract

Food safety and food quality are important issues in the food industry. The food manufacturers are responsible to provide a high quality, clean and safe food to consumers. Mismanaging food safety and food quality may potentially lose the food’s nutritional value and bring harm to consumers’ health and put the food manufacturers’ reputation at risk. Nestle is one of the world largest food and beverage companies located in 190 countries and offers more than 2,000 brands to their customers. One of the many reasons behind the success of Nestle is their strong leadership, with their vision and strategies, making a long-term commitment to the health and well-being of their customers. Nestle constantly identifies ways to improve the nutritional profile of their foods and ensure the food safety and food quality are their top priority concern. The paper presents the factors affecting food safety and food quality in Nestle. The paper also discusses how Nestle improves the food safety and food quality.
Mobility as a Service in Nowadays Transportation Schemes: An Approach to Go-Jek`s Operational Challenges on its Indonesian Operation. Escobar, Carolina; Franco, Juan Fernando Quintero; Pandalungan, Yoga
International journal of Tourism and hospitality in Asia Pasific (IJTHAP) Vol 2, No 1 (2019): International Journal of Tourism & Hospitality in Asia Pasific (IJTHAP)
Publisher : International journal of Tourism and hospitality in Asia Pasific (IJTHAP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v2i1.356

Abstract

The Case Study aims to get a viable solution on real corporate challenges that Asian companies face in the development of their commercial activities. For this scenario, the company to be taken into consideration will be “Go-Jek”, an Indonesian company based in Jakarta, which focuses its primary activity in ride-hailing (carpooling) using motorbike taxis, it offers 18 app-based on-demand services; Go-Jek, nevertheless, encounters challenges regarding its regulation and acceptance by independent motorbike companies. Based on the previous statement and due to the lack of laws regulating the business, Go-Jek has an uncertain future of developing its commercial activities to a broader market share. Correspondingly, the case study will be focused on proposing a viable solution for reducing frictions and possible accidents between the company and conventional taxis or any private transportation system already implemented. Keywords: Ride-hailing, Startup, application, motorbikes, Indonesia.
Johor Ship Care Organizational Behavior Ragu, Devadharshni; Kee, Daisy Mui Hung; Mahendran, Jevethra; Bt Muhd Azran Chan, Sofia Syazwani; Selvam, Divyaadharshinee Tamil; Alshammari, Sara
International journal of Tourism and hospitality in Asia Pasific (IJTHAP) Vol 2, No 3 (2019): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : International journal of Tourism and hospitality in Asia Pasific (IJTHAP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v2i3.592

Abstract

Diversity management is a process that create and maintain positive work environment where the similarities and differences of individuals are valued. However, every employer or employee at some point will encounter some problems at their work place. Our group has decided to choose Johor Ship Care Sdn Bhd to research about some of the problems face by the organization and to provide relevant solutions based on the problems. The reason behind choosing this company is because the information was easily accessible and it is a well-known company in the state of Johor. Moreover, the methodology used by our group is interview and we found out that the company faces several serious problems among the organization. One of the problems encounter by this company is high stress jobs. This problem is related to a theory, known as job demand-control (JDC) model. Secondly, employees are not getting enough motivation to succeed in their performance. Lastly, job satisfaction that refers to unhappy or negative feelings about the work and work environment. The factors that lead to the job satisfaction will be explained further in the report. In conclusion, our group has come up with several recommendations that helps the company to solve those problems. The management and employees have to prioritize and plan the most important task in an organized way to reduce stress. Besides, the management has to empower and offer more opportunities for advancement to motivate the employees. Last but not least, job satisfaction can be improved by providing positive working environment, rewards and recognition to the employers and employees.
Factors Affecting Environmental Performance: A Study of IKEA Alrubah, Sarah Abduallah; Alsubaie, Lulwa Khalied; Quttainah, Majdi Anwar; Pal, Monika; Pandey, Rudresh; Shamiliy, Thiagarajan A/P; Kee, Daisy Mui Hung; Ling, Lee Kuong; Nadirah, Nour Aliaa; Aishan, Norfathu
International journal of Tourism and hospitality in Asia Pasific (IJTHAP) Vol 3, No 3 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : International journal of Tourism and hospitality in Asia Pasific (IJTHAP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i3.949

Abstract

IKEA is a Swedish multinational group that provides home services and sells ready-to-assemble furniture, kitchen appliances, and home accessories. Several factors can emphasize the success of a company such as brand loyalty, the company's status, and the products and services. These success factors give various benefits to customers and to the company itself. The purpose of this proposal is to examine the success factor of IKEA in terms of environmental performance aspect. This case picked will be mainly in Asia. The study used secondary data to collect data from the Internet which are journals and articles from the IKEA branches in Malaysia. Also, we want to know how IKEA provides strategic approaches to improve the company.
High Competence Faced by KFC Malaysia Sin, Lim Kai; Kee, Daisy Mui Hung; Shin, Shirlin Teoh Keo; Qing, Low Tze; Ying, Ong Jia
International journal of Tourism and hospitality in Asia Pasific (IJTHAP) Vol 2, No 2 (2019): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : International journal of Tourism and hospitality in Asia Pasific (IJTHAP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v2i2.524

Abstract

Fried chicken is one of the most favourite food in Malaysia while other types of fast food were also acquainted to attract consumers. The company’s lead in Malaysia’s fast food industry is KFC Holdings (M) Berhad, a subsidiary of QSR Brand (M) Holdings Berhad, attributed to its dominant presence specialises in fried chicken. The research question can be defined as following: How KFC compete and survive among all fast food restaurant in Malaysia? This research aims to understand the high competence issues faced by KFC Malaysia and recommend strategies to solve the problems. Using primary and secondary data, collect responds from Google Form and obtain data via Internet, this study analyses competitions and challenges confronted by KFC Malaysia. In this study, KFC Malaysia faces high competition in fast food industry, poor services from staff and lack of attractive promotion issues. Launch and promote new products based on consumers’ taste, ways to improve service quality of staff and promotional methods to increase sales were suggested to solve these problems. The main competitor of KFC Malaysia currently is McDonald’s. Keywords: KFC Malaysia, fast food industry, high competition, recommendations, improvements, promotions.
Business Idea for Starbucks: Organic Yerba Mate Beverages Basak, Sourav; P.V, Ranjith; A. Prakash, Preethi; Albesis, Ghezlan; Quttainah, Majdi Anwar; Shukla, Sonia; Pandey, Rudresh
International journal of Tourism and hospitality in Asia Pasific (IJTHAP) Vol 3, No 2 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : International journal of Tourism and hospitality in Asia Pasific (IJTHAP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i2.826

Abstract

The report here is basically a research-based business idea for Starbucks Coffee Company that operates all over the world. The idea is line with the market dynamics and the needs of the target market i.e. the masses across the world. The idea is that Starbucks should start a separate line of coffee shops in various parts of the word that will serve Yerba Mate herbal coffee, tea and Beverages. This is a famous coffee and tea in South Africa that has extensive health benefits and falls in the domain of third wave of coffee for the specialty coffee lovers. This business idea will be implemented by Starbucks as a specific niche in the coffee or restaurant industry. Now since the population of world is facing high rates of obesity, and with increasing quality consciousness and love for specialty coffee, this business idea presents great opportunity for the company. The idea is based on research using market analysis and tools like PEST analysis.
Implementation Character Learning Model in Hotel Practice Learning Based on Minahasa Local Wisdom for Students of Tourism Department D. Polii, Bernadain; Tangian, Diane; Lumettu, Agustinus
International journal of Tourism and hospitality in Asia Pasific (IJTHAP) Vol 3, No 1 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : International journal of Tourism and hospitality in Asia Pasific (IJTHAP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i1.732

Abstract

The purpose of the research of character learning models in the learning of hospitality practices based on local wisdom for students of the Department of Tourism is that students have attitudes and behaviors that are in harmony with the values / rules that apply and preserve and develop the noble values of local culture in order to support regional and national development especially in the field of Hospitality. The research method used in this research is a qualitative approach method. This research was conducted at Manado State Polytechnic. In this study, the primary data were obtained by researchers from the results of in-depth interviews with key informants, namely: Head of the Study Program, Heads of Laboratoris, Lecturers, employees and students. To get more in-depth data, the researchers also observed directly when the students practiced in each subject. After the data collected is analyzed using inductive techniques including data reduction, data presentation, and data verification (conclusion drawing / verification). In the practice learning process, students are provided with materials in accordance with the job sheets that have been made. As a result of observations starting from the preparation of the equipment, there are still some students who arrive late and, are not disciplined in the use of time. At the time of the group division, there were still some students who only wanted to be in groups with their close friends.The implementation of character learning based on local wisdom in the study of hospitality practices starts from the making of this local wisdom into the quality culture of universities or institutions. In this institution there are individuals as internal customers and external customers who need one another to realize the vision and mission of the university especially the institutional level. Formulation of character values based on local wisdom of Minahasa Si Tou Tu Mou Ti Mou Tou lossistiry of Tou Ente ' which means firm in principle, highly disciplined, honest, open, democratic. Tou Nga'asan which means smart, always wants to know, tries to catch the right one. Tou Sama ' which means a religious attitude, tolerant, like to help "MAPALUS".
SETTING STRATEGY AT FIVE-STAR HOTEL USING VALUE CHAIN ANALYSIS: CASE STUDY ON PT. SARASWATI GRIYA LESTARI, TBK Gaffar, Muhammad Affan; Rahman, Muhammad Aulia
International journal of Tourism and hospitality in Asia Pasific (IJTHAP) Vol 1, No 1 (2018): International Journal of Tourism & Hospitality
Publisher : International journal of Tourism and hospitality in Asia Pasific (IJTHAP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v1i1.104

Abstract

The purpose of this research is to discuss about the application of value chain analysis model by using Crain and Abraham (2008) model consisting of upstream and downstream analysis. The model is applied to PT Saraswati Griya Lestari, Tbk which manages five-star hotel. This research describes the value chain in the company from the upstream to the downstream side. Through the discussion of the application of the model, this study provides several alternative strategies that can be applied by the company. The research method used is case study which aims to present structured, factual, and accurate information about the object that is under study. The case study method is used to identify the value chain in the company engaging in hotel services through upstream activities up to the downstream side. This study uses SWOT analysis method to identify strategic strengths and weaknesses, as well as threats and opportunities that can be followed up by the company. This study identifies a number of strengths and weaknesses of firms based on (for example) corporate financial analysis. The results of the analysis are set forth in the IFAS and EFAS tables. Based on value chain analysis from upstream to downstream, the company allows to apply relevant strategies to the character of products and services offered by PT Saraswati Griya Lestari, Tbk. This study provides a managerial impact on the company that is under study, i.e. the company can apply the application of setting strategy to achieve company goals and can improve the components that are considered less.