cover
Contact Name
Zulkifli Musannip Efendi Siregar
Contact Email
editor.ijbtob@gmail.com
Phone
+6285365167386
Journal Mail Official
editor.ijbtob@gmail.com
Editorial Address
Jl. Anggaran No. 50 Kelurahan/Kecamatan Karang, Tengah Kota Tangerang Banten, Indonesia
Location
Unknown,
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INDONESIA
International Journal of Business, Technology, and Organizational Behavior (IJBTOB)
ISSN : -     EISSN : 27754936     DOI : https://doi.org/10.52218/ijbtob
International Journal of Business, Technology, and Organizational Behavior (IJBTOB) (e-ISSN: 2775-4936) is a peer-reviewed journal in the field of general management, entrepreneurship, marketing, Human Resource, Accounting, Business Finance, Business Technology, Digital Technology, Digital Innovation, Business Law, Organizational Behavior. International Journal of Business, Technology, and Organizational Behavior published six issues in a year (February, April, June, August, October, December). The Journal is published by the Garuda Prestasi Nusantara Consulting. Accepted paper will be available online (free access), and there will be no publication fee.
Articles 12 Documents
Examining the Web Design and Quality of Information to User Satisfaction : The Case of Student at Sekolah Tinggi Ilmu Ekonomi INABA Bandung Priambodo, Evan Yuri
International Journal of Business, Technology and Organizational Behavior (IJBTOB) Vol. 1 No. 1 (2021): | February | International Journal of Business, Technology and Organizational B
Publisher : Garuda Prestasi Nusantara Consulting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52218/ijbtob.v1i1.1

Abstract

This study aims to see how user satisfaction with website services in terms of aspects of web design and quality of information. The first hypothesis in this study is that there is a positive and significant influence between web design on user satisfaction with website services at the Sekolah Tinggi Ilmu Ekonomi INABA Bandung.  The second hypothesis in this study is that there is a positive and significant influence between web design on user satisfaction with website services at the Sekolah Tinggi Ilmu Ekonomi INABA Bandung. The population in this study were students in Class A of the Sekolah Tinggi Ilmu Ekonomi INABA Bandung, amounting to 39 people. The sampling method was carried out by total sampling. Data were collected through questionnaires and analyzed using multiple regression methods. The results showed that web design has a positive and significant influence on user satisfaction with website services at the Sekolah Tinggi Ilmu Ekonomi INABA Bandung. The quality of information has a positive and significant effect on user satisfaction with website services at the Sekolah Tinggi Ilmu Ekonomi INABA Bandung. The quality of information has the most dominant influence on user satisfaction at the Sekolah Tinggi Ilmu Ekonomi INABA Bandung Keywords:web design, quality of information, user satisfaction
The Influence of Transformational Leadership on Employee Engagement : The Role of Job Satisfaction as Mediating Zufrie; Rizki Syahputra; Alwi Muhammad Adam; Fadzil Hanafi Asnora; Aulia Indra
International Journal of Business, Technology and Organizational Behavior (IJBTOB) Vol. 1 No. 1 (2021): | February | International Journal of Business, Technology and Organizational B
Publisher : Garuda Prestasi Nusantara Consulting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52218/ijbtob.v1i1.2

Abstract

This study aims to determine the effect of transformational leadership on employee engagement by mediating job satisfaction. The research was conducted with a quantitative approach. The data analysis technique used is Structural Equation Modeling (SEM). The research was conducted on the employees of the culinary business in Rantauprapat. 210 questionnaires were distributed and 159 returned. Therefore, the sample in this study was as many as 159 people. The results showed that there was a positive and significant influence between transformational leadership on job satisfaction, there was a positive and significant influence between transformational leadership on employee engagement, and job satisfaction had a positive and significant effect on employee engagement. The results also showed that job satisfaction had an indirect effect on employee engagement. Keywords: transformational leadership, job satisfaction, employee engagement
Analysis of Bank Customer Service Strategies in The Pandemic Time of Covid-19 Sugara, Asep; Kaonang; Dedy Kustyono; Chandra Dwinugraha
International Journal of Business, Technology and Organizational Behavior (IJBTOB) Vol. 1 No. 1 (2021): | February | International Journal of Business, Technology and Organizational B
Publisher : Garuda Prestasi Nusantara Consulting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52218/ijbtob.v1i1.3

Abstract

This study aims to identify customer service strategies on the value of expectations and service satisfaction that customers receive. The research method used is quantitative, the research sample used is a simple random sampling method, with a size of 100 customers at Bank BRI KCP Taman Palem, West Jakarta. Indonesian. The collected data were analyzed using a Cartesian diagram. The results of the study were able to identify services and the level of customer satisfaction on the quality of company services from the five service measurement tools, the results were distributed into four quadrants, namely: the reliability dimension was in Quadrant I, the responsiveness dimension was in Quadrant II, the assurance dimension was in Quadrant III and empathy, and tangibility is in Quadrant IV. Based on these results, it is recommended that BRI Bank performs refinement and improvement of several current customer service strategies so that the five dimensions of customer service are at coordinate points in quadrant I.
Halal Certification Models in Increasing Community Purchase Intention for Halal Products in Indonesia Ari Agung Nugroho; Esaka Pratala; Atik Atikah
International Journal of Business, Technology and Organizational Behavior (IJBTOB) Vol. 1 No. 1 (2021): | February | International Journal of Business, Technology and Organizational B
Publisher : Garuda Prestasi Nusantara Consulting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52218/ijbtob.v1i1.4

Abstract

The purpose of this research is to investigate the analysis of the implementation of the halal certification policy on the public's halal awareness, which has an impact on increasing people's purchasing power for halal products. The research sample was taken from 100 consumers who use Halal products in Indonesia. In this study, data analysis used a partial least square approach using Smart PLS software. The results of the analysis revealed that the implementation of the halal certification policy was found to be positively related to consumer halal awareness. Likewise, this study found a significant relationship between halal certification and people's buying interest in halal products. Furthermore, the policy of applying for halal certification is positively associated with an increase in people's purchasing power for halal products. Keywords: halal certification, halal awareness, purchase intention
Analysis Price and Promotion of Customer Loyalty in Modern Retail Shopping Centers in The Pandemic Time Covid-19 Through The Purchase Decision Strategy as Moderation Alya Zulfa Cahyani; Elvina; Agus Rahmat Hermawanto; Novrihan Leily Nasution
International Journal of Business, Technology and Organizational Behavior (IJBTOB) Vol. 1 No. 1 (2021): | February | International Journal of Business, Technology and Organizational B
Publisher : Garuda Prestasi Nusantara Consulting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52218/ijbtob.v1i1.5

Abstract

This study aims to determine how much influence there is in terms of price, promotion, and customer loyalty through the strategy of consumer purchasing decisions as moderation, this research is very important in finding a marketing strategy solution for modern retail shopping centers in PANDEMIC COVID-19 conditions. This research uses quantitative methods with a sample of 258 SME companies using SEM analysis Amos 23. The results of the study strengthen the significant influence of price strategy and promotion of modern retail shopping centers on customer loyalty with purchasing decisions as moderation. This research is an evaluation of the shopping center marketing strategy in modern retail to carry out a strategy to survive in the COVID-19 PANDEMIC. The results show that the application of price and promotion of modern retail shopping centers to customer loyalty with purchasing decisions as moderation is very significant. We discuss the implications of these findings to be able to save modern retailers, which are currently not operating, the advice is given as soon as possible by modern retailers to improve their marketing methods by increasing competitive prices, proper promotion by giving attractive discounts to keep consumers loyalty. Keywords: customer loyalty, price, promotions, purchase decisions.
Factors Affecting Personal Tax Compliance With Sanctions as Moderating Variables (Empirical Study at Primary KPP North Bekasi) Mulyati, Sri; Mulya, Hadri
International Journal of Business, Technology and Organizational Behavior (IJBTOB) Vol. 1 No. 2 (2021): April | International Journal of Business, Technology and Organizational Behavi
Publisher : Garuda Prestasi Nusantara Consulting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52218/ijbtob.v1i2.8

Abstract

This research was conducted to examine the factors that influence individual taxpayer compliance with sanctions as a moderating variable. This research  was  conducted  at  the  Primary  Tax  Office  in  North  Bekasi.  Data collection techniques were carried out by distributing questionnaires as many as 170 respondents, but 5 respondents did not return the questionnaire and 165 respondents to the data conducted for the study. The  data  in this study  are primary  data  and  the  method used in  this research is quantitative method, using SPSS (Statistical Package for the Social Sciences version 22). The results of this study indicate that knowledge, tax awareness and tax environment have a positive effect on taxpayer compliance while sanctions as a moderating variable, it has no positive effect on taxpayer compliance.
The Effect of Ownership Structure and Audit Quality on Firm Performance Angsoyiri, Dramani
International Journal of Business, Technology and Organizational Behavior (IJBTOB) Vol. 1 No. 2 (2021): April | International Journal of Business, Technology and Organizational Behavi
Publisher : Garuda Prestasi Nusantara Consulting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52218/ijbtob.v1i2.10

Abstract

The study examined the effect of ownership structure and audit quality on firm performance of listed companies in Ghana. The research employed a quantitative research approach; secondary data was extracted from various annual reports and financial statements of the selected companies. The target population was all 42 listed companies on the Ghana Stock Exchange. The sample size was 20 companies selected from all industries. The study period was 2013-2018 resulted in 160 firm-yearly empirical observations. The study used return on asset (ROA) and return on equity (ROE) as the performance measure. Ownership structure was measured using managerial ownership and institutional ownership, audit quality was also measured with the auditor’s reputation, audit committee size and audit committee independence. The control variables used were board size and firm size. The researcher found a weak positive correlation between institutional and managerial ownership and firm performance. Moreover, there was a positive effect of audit quality on firm performance. It implies that the engagement of the services of the Big 4 audit firms has an incremental effect on firm performance. Audit committee size posited a positive effect on firm performance whereas audit committee independence was seen to harm firm performance. Similarly, board independence showed a positive effect on ROE and a negative effect on ROA. Board size, however, indicated a positive effect on firm performance. The researcher recommended the pressing need of diversifying shareholdings in firms as a sweetener to attract more skills and expertise among shareholders that can be tapped to enhance the performance of firms. However, managers should be protected from unnecessary shareholding meddling.
Importance of Marketing in Tourism and Hotel Industry Sobirjon Samatovich, Ruziev
International Journal of Business, Technology and Organizational Behavior (IJBTOB) Vol. 1 No. 2 (2021): April | International Journal of Business, Technology and Organizational Behavi
Publisher : Garuda Prestasi Nusantara Consulting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52218/ijbtob.v1i2.11

Abstract

The article focuses on the marketing objectives in tourism and the hotel industry, i.e. how to create the conditions for tourism enterprises to achieve their goals and how to sell them to the market. In addition, the marketing functions in tourism and the hotel industry are usually clarified based on the marketing functions of tourism enterprises. The important task of marketing in the article will be to ensure as much stability as possible in the activities of tourism enterprises, to submit to planning in the development and achievement of strategic goals. If you do not pay attention to the specific problems that arise in the field of services, tourism marketing can be divided into several groups of tasks. Furthermore, in this article, we will look at several stages of marketing tasks.
The Potential for the Application of the Emerging Market Z-score Model in the Case of Listed Banks in Ghana Angsoyiri, Dramani; Ativor, Anthoinette
International Journal of Business, Technology and Organizational Behavior (IJBTOB) Vol. 1 No. 2 (2021): April | International Journal of Business, Technology and Organizational Behavi
Publisher : Garuda Prestasi Nusantara Consulting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52218/ijbtob.v1i2.13

Abstract

The primary goal of the research is how to put into operation the emerging market (EM) Z-score model in predicting corporate failure and to evaluate financial performance through the analysis of the annual audited report of four quoted banks in Ghana. More so this research introduces the Z-score model in this sector as a tool for possible diagnostic behind financial performance and deterioration. The method used in this research is primarily based on the EM Z-score model developed by Altman. The approach used in this research is in line with previous research that upholds the Z-score model with 80 percent prediction accuracy. These previous researchers confirm that it is a robust instrument that helps in predicting and assessing the overall performance of companies financially and possible distress of corporate organizations given that it consists of numerous ratios financially which can be utilized to predict business liquidation, financial distress, and corporate failure. The method set up in this research is to study the annual report of banks quoted on the Ghana Stock Market by computing their Altman emerging market Z-score ratio for three years that is from 2016 to 2019 and comparing it with 2019 which is the current year emerging market Z-score ratio to evaluate the whole performance of the banks financially as well as the possibility of liquidation of banks quoted on the Ghana Stock Market. The research establishes that banks in Ghana should work hard on enhancing the Z-score ratios which are dragging the emerging market Z-score down to better comprehend the earlier period performance and to realize their current situation in the sector; the Z-score can be adopted by banks in Ghana as an effective and efficient assessment approach towards the financing the possible long joint venture projects encompassing Small and Medium businesses enterprises. This model was adopted by banks in Ghana as an autonomous credit hazard examination approach to appraising the financial strength and competencies of potential projects. It was ascertained from this research that the Altman emerging market Z-score ratio model is an applicable model for measuring the performance of quoted banks in Ghana. Limitation including the Ghanaian banking sector is still considered to be a small size that may have negative consequences on the maximum result of the research. Future research should be conducted towards updating coefficient value associated with every ratio in the Altman emerging market Z-score ratio model as per the inputs from the banks in Ghana
Ways to Improve Information and Consulting Services in the Field of Tourism Kamol Sharifovich, Yuldashev
International Journal of Business, Technology and Organizational Behavior (IJBTOB) Vol. 1 No. 2 (2021): April | International Journal of Business, Technology and Organizational Behavi
Publisher : Garuda Prestasi Nusantara Consulting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52218/ijbtob.v1i2.15

Abstract

This article analyzes the scientific basis for the development of information and consulting services, explores the role of consulting services in tourism, as well as offers to open a unitary enterprise, the introduction of Internet consulting services and improve training to implement it in the tourism business of Uzbekistan. In the hotel business, as in any other, the main thing is profitability. The purpose of consulting is to provide comprehensive information to the customer (hotelier) for making a decision, to suggest options and describe the risks that are lacking in the hotel business in Uzbekistan. A consultant is primarily a partner, an independent expert (Arsenev Aleksey.2015). Consulting solves the issues of management, economic, financial, investment activities of organizations, strategic planning, optimization of the general functioning of the company, business management, and research and forecasting of sales markets, price movements, etc. Our problem in tourism is that hotel business owners have no idea how to properly set up a hotel management system, which in most cases will lead to hotel bankruptcy.

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